Windows 8 and 8.1 Forums


CyberpowerPC: Computer Randomly shuts off/ No BSOD

  1. #11


    Posts : 7
    Windows 8

    Successful Mini Dump Problem Persists


    Well here you go. I hope that information will help.

      My System SpecsSystem Spec

  2. #12


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Update from Realtek.com.tw:

    Code:
    Rt630x64 Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    (It didn't cause anything.)

    Update from NVIDIA.com for the Geforce GT 610:

    Code:
    nvhda64v nvhda64v.sys Sun Jun 16 08:38:07 2013 (51BDB1AF)
    nvlddmkm nvlddmkm.sys Wed Oct 23 02:21:50 2013 (52676AFE)
    Since you did not have crash dumps previously, and all your drivers are ok, and the nature of just "shutting off" - your power supply is probably defective.

    See if you have another one from another machine to test with. It is the most likely and probable cause.
      My System SpecsSystem Spec

  3. #13


    Posts : 1,360
    Windows 8.1 Enterprise


    Power Supplies are pretty cheap these days. Newegg has a great selection to choose from.

    It wouldn't hurt to run memory diagnostics either.
      My System SpecsSystem Spec

  4. #14


    Posts : 7
    Windows 8


    I am still covered by a year warranty from the manufacturers at CyberPowerpc. I emailed their support center about my issue and linked this forum. Thanks for the help. I'll keep yall up to date and changed my problem to resolved when this is said and done.
      My System SpecsSystem Spec

  5. #15


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Quote Originally Posted by EricMartinez View Post
    I am still covered by a year warranty from the manufacturers at CyberPowerpc. I emailed their support center about my issue and linked this forum. Thanks for the help. I'll keep yall up to date and changed my problem to resolved when this is said and done.
    Wise move. Yesterday, I read some reviews at the link you gave. You're welcome.
      My System SpecsSystem Spec

  6. #16


    Posts : 1,360
    Windows 8.1 Enterprise


      My System SpecsSystem Spec

  7. #17


    Posts : 7
    Windows 8


    So I called the cyberpower Tech support and he asked me to check my system temperature by pressing delete on start up then going to H/W monitor and my CPU temperature was at 90 Degrees Celsius which is way too high. So neither of my fans work probably is what he expects. The have been stuttering as of late; but I give it the ol' back of the hand feel and it never seemed to be running that hot anywhere I felt.

    I've had a computer that has overheated in the past; I suppose this computer is larger and therefore would be harder to directly "feel" the overheating. Some of the reviews on newegg seem to match this diagnosis. I can either replace the part myself or send it off and get it back in 3 weeks tops. I don't feel entirely comfortable replacing the part but I am going to try to do the air in the can strategy to get it going hopefully (It doesn't break warranty).

    So any ideas? Is this "solved" seeing as how I just have to ship it off and wait? He said I could have it a go to see if I could resolve it first.
      My System SpecsSystem Spec

  8. #18


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Quote Originally Posted by EricMartinez View Post
    So any ideas? Is this "solved" seeing as how I just have to ship it off and wait? He said I could have it a go to see if I could resolve it first.
    Quite simple. If you trust the company is not going to screw you over and play "void warranty game", then fix things yourself and rely on their help/fixing as a backup.

    If you don't trust them, just give them the machine and tell them to fix the hell out of it lol.

    I do not suspect heat as the culprit, no matter how much attention must still be applied to fix that aspect. If heat was the cause of the crashes, it would still produce bsods, most likely as 0x124 stops. Heat is not going to prevent dumping memory to disk.

    So fix heat problem, replace PSU if necessary. (Should replace PSU no matter what. It's likely cheap as hell and not good anyway.)
      My System SpecsSystem Spec

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CyberpowerPC: Computer Randomly shuts off/ No BSOD
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