Windows 8 and 8.1 Forums


Windows 8.1 x64 crashes during sleep due to driver timeout

  1. #1


    Posts : 11
    Windows

    Windows 8.1 x64 crashes during sleep due to driver timeout


    On a semi-regular basis (two or three times a week) my computer will crash and shut down instead of sleeping.

    I downloaded and installed the symbols and debugger, and the bugcheck points this:

    FAILURE_ID_HASH_STRING: km:0x9f_3_power_down_athwbx_image_pci.sys

    athwbx.sys is the Atheros Wireless card for my ASUS p8z77-v Pro.

    I've already updated the drivers to the newest (10.0.0.270) but the problem still occurs.

    Occasionally, the same card will lose all wireless connectivity. Only a restart fixes it, and the computer doesn't always restart in that case - it hangs during the shutdown process and I have to hit the reset switch.

    I'd like that confirmed before I bug ASUS about a possible replacement. (Or replace it myself.)

    Should I update the other drivers? ASUS website is a few months old at this point, they're extremely slow at posting updates, so I'd have to track them down manually.

    I included the extract from the diagnostic tool. Thanks.

      My System SpecsSystem Spec

  2. #2


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    When all is said and done, and machine is stable, see this post to fix wireless connection drop issues: Default gateway not available

    Update ASUS AI Charger software from Downloads/Utilities, even if you must look to Windows 7 for latest instead.

    Same exact thing about Windows 8/7 for these drivers and their updates:

    Code:
    AsIO     AsIO.sys     Wed Aug 22 05:54:47 2012 (5034AC67)
    asmthub3 asmthub3.sys Mon Aug 20 08:28:29 2012 (50322D6D)
    asmtxhci asmtxhci.sys Mon Aug 20 08:28:15 2012 (50322D5F)
    AsUpIO   AsUpIO.sys   Mon Aug 02 22:47:59 2010 (4C57835F)
    ASUSFILTER ASUSFILTER.sys Tue Sep 20 11:46:33 2011 (4E78B559)
    Install latest ATK amongst all the rest there, too. Google if you need. Add "carrona" to the driver search while Googling will help a lot.

    Uninstall Daemon Tools Lite and replace with PowerISO.

    Update from Intel.com (you'll have to see - might be part of iAMT or ME Management Engine):

    Code:
    ICCWDT   ICCWDT.sys   Wed Aug 18 04:27:45 2010 (4C6B9981)
    Driver Reference Table - ICCWDT.sys

    Detach all Logitech gear. Reboot. Uninstall all software from them.

    Code:
     ladfGSCamd64 ladfGSCamd64.sys Mon Apr 15 14:39:12 2013 (516C4950)
    fffff800`0466e000 fffff800`04685880   ladfGSRamd64 ladfGSRamd64.sys Mon Apr 15 14:39:15 2013 (516C4953)
    fffff800`02c41000 fffff800`02c44d80   LGBusEnum LGBusEnum.sys Mon Nov 23 20:36:48 2009 (4B0B38B0)
    fffff800`031c0000 fffff800`031d5000   LGSHidFilt LGSHidFilt.Sys Thu May 30 11:16:33 2013 (51A76D51)
    fffff800`0408b000 fffff800`0408d480   LGVirHid LGVirHid.sys Mon Nov 23 20:36:48 2009 (4B0B38B0)
    fffff800`03290000 fffff800`032a8000   LHidFilt LHidFilt.Sys Thu May 23 02:10:00 2013 (519DB2B8)
    Reboot and download/install latest drivers from them for all you have.

    Delete this driver:

    Code:
    1: kd> lmvm rikvm_9EC60124
    start             end                 module name
    fffff800`03c40000 fffff800`03df8000   rikvm_9EC60124   (deferred)             
        Image path: \??\C:\Windows\system32\Drivers\rikvm_9EC60124.sys
        Image name: rikvm_9EC60124.sys
        Timestamp:        Wed Apr 28 22:26:32 2010 (4BD8EE58)
        CheckSum:         0002C71F
        ImageSize:        001B8000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Then open Regedit and delete the subkey found in this location for it:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services

    Reboot.
      My System SpecsSystem Spec

  3. #3


    Posts : 11
    Windows


    Quote Originally Posted by MasterChief View Post
    When all is said and done, and machine is stable, see this post to fix wireless connection drop issues: Default gateway not available
    I installed Vistumbler, I'll see if it can see my wireless router the next time the problem happens. Unfortunately with it being an Airport Extreme and all, I can't see either of those two other settings.

    Quote Originally Posted by MasterChief View Post
    Update ASUS AI Charger software from Downloads/Utilities, even if you must look to Windows 7 for latest instead.
    I ran the update, there was an update to AI Suite and to the USB suite.

    Quote Originally Posted by MasterChief View Post
    Same exact thing about Windows 8/7 for these drivers and their updates:

    Code:
    AsIO     AsIO.sys     Wed Aug 22 05:54:47 2012 (5034AC67)
    asmthub3 asmthub3.sys Mon Aug 20 08:28:29 2012 (50322D6D)
    asmtxhci asmtxhci.sys Mon Aug 20 08:28:15 2012 (50322D5F)
    AsUpIO   AsUpIO.sys   Mon Aug 02 22:47:59 2010 (4C57835F)
    ASUSFILTER ASUSFILTER.sys Tue Sep 20 11:46:33 2011 (4E78B559)
    Install latest ATK amongst all the rest there, too. Google if you need. Add "carrona" to the driver search while Googling will help a lot.
    Those have to do with the ASMedia controller. I'll have to track them down.

    Quote Originally Posted by MasterChief View Post
    Uninstall Daemon Tools Lite and replace with PowerISO.
    Done. Ugh, PowerISO includes crapware? Hope I didn't install any of it.

    Quote Originally Posted by MasterChief View Post
    Update from Intel.com (you'll have to see - might be part of iAMT or ME Management Engine):

    Code:
    ICCWDT   ICCWDT.sys   Wed Aug 18 04:27:45 2010 (4C6B9981)
    Driver Reference Table - ICCWDT.sys
    Ran the scanner at Intel. Nothing there except an update to the wired NIC, which I'm not using.

    Quote Originally Posted by MasterChief View Post
    Detach all Logitech gear. Reboot. Uninstall all software from them.

    Code:
     ladfGSCamd64 ladfGSCamd64.sys Mon Apr 15 14:39:12 2013 (516C4950)
    fffff800`0466e000 fffff800`04685880   ladfGSRamd64 ladfGSRamd64.sys Mon Apr 15 14:39:15 2013 (516C4953)
    fffff800`02c41000 fffff800`02c44d80   LGBusEnum LGBusEnum.sys Mon Nov 23 20:36:48 2009 (4B0B38B0)
    fffff800`031c0000 fffff800`031d5000   LGSHidFilt LGSHidFilt.Sys Thu May 30 11:16:33 2013 (51A76D51)
    fffff800`0408b000 fffff800`0408d480   LGVirHid LGVirHid.sys Mon Nov 23 20:36:48 2009 (4B0B38B0)
    fffff800`03290000 fffff800`032a8000   LHidFilt LHidFilt.Sys Thu May 23 02:10:00 2013 (519DB2B8)
    Reboot and download/install latest drivers from them for all you have.
    They're already up-to-date. I'm very thorough about that.

    Quote Originally Posted by MasterChief View Post
    Delete this driver:

    Code:
    1: kd> lmvm rikvm_9EC60124
    start             end                 module name
    fffff800`03c40000 fffff800`03df8000   rikvm_9EC60124   (deferred)             
        Image path: \??\C:\Windows\system32\Drivers\rikvm_9EC60124.sys
        Image name: rikvm_9EC60124.sys
        Timestamp:        Wed Apr 28 22:26:32 2010 (4BD8EE58)
        CheckSum:         0002C71F
        ImageSize:        001B8000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Then open Regedit and delete the subkey found in this location for it:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services

    Reboot.
    That is old. I may have to pay for an upgrade.
    Last edited by Edvardelis; 25 Jan 2014 at 16:20.
      My System SpecsSystem Spec

Windows 8.1 x64 crashes during sleep due to driver timeout
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