Windows 8.1 x64 crashes during sleep due to driver timeout

Edvardelis

New Member
Messages
11
On a semi-regular basis (two or three times a week) my computer will crash and shut down instead of sleeping.

I downloaded and installed the symbols and debugger, and the bugcheck points this:

FAILURE_ID_HASH_STRING: km:0x9f_3_power_down_athwbx_image_pci.sys

athwbx.sys is the Atheros Wireless card for my ASUS p8z77-v Pro.

I've already updated the drivers to the newest (10.0.0.270) but the problem still occurs.

Occasionally, the same card will lose all wireless connectivity. Only a restart fixes it, and the computer doesn't always restart in that case - it hangs during the shutdown process and I have to hit the reset switch.

I'd like that confirmed before I bug ASUS about a possible replacement. (Or replace it myself.)

Should I update the other drivers? ASUS website is a few months old at this point, they're extremely slow at posting updates, so I'd have to track them down manually.

I included the extract from the diagnostic tool. Thanks.
 

My Computer

System One

  • OS
    Windows
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel i5-3570k
    Motherboard
    ASUS P8Z77-V Pro
    Memory
    12 GB
    Graphics Card(s)
    XFX AMD 6950 2GB
    Browser
    Firefox
    Antivirus
    Microsoft Security Essentials
When all is said and done, and machine is stable, see this post to fix wireless connection drop issues: http://www.eightforums.com/network-sharing/39623-default-gateway-not-available.html#post333218

Update ASUS AI Charger software from Downloads/Utilities, even if you must look to Windows 7 for latest instead.

Same exact thing about Windows 8/7 for these drivers and their updates:

Code:
AsIO     AsIO.sys     Wed Aug 22 05:54:47 2012 (5034AC67)
asmthub3 asmthub3.sys Mon Aug 20 08:28:29 2012 (50322D6D)
asmtxhci asmtxhci.sys Mon Aug 20 08:28:15 2012 (50322D5F)
AsUpIO   AsUpIO.sys   Mon Aug 02 22:47:59 2010 (4C57835F)
ASUSFILTER ASUSFILTER.sys Tue Sep 20 11:46:33 2011 (4E78B559)

Install latest ATK amongst all the rest there, too. Google if you need. Add "carrona" to the driver search while Googling will help a lot.

Uninstall Daemon Tools Lite and replace with PowerISO.

Update from Intel.com (you'll have to see - might be part of iAMT or ME Management Engine):

Code:
ICCWDT   ICCWDT.sys   Wed Aug 18 04:27:45 2010 (4C6B9981)

Driver Reference Table - ICCWDT.sys

Detach all Logitech gear. Reboot. Uninstall all software from them.

Code:
 ladfGSCamd64 ladfGSCamd64.sys Mon Apr 15 14:39:12 2013 (516C4950)
fffff800`0466e000 fffff800`04685880   ladfGSRamd64 ladfGSRamd64.sys Mon Apr 15 14:39:15 2013 (516C4953)
fffff800`02c41000 fffff800`02c44d80   LGBusEnum LGBusEnum.sys Mon Nov 23 20:36:48 2009 (4B0B38B0)
fffff800`031c0000 fffff800`031d5000   LGSHidFilt LGSHidFilt.Sys Thu May 30 11:16:33 2013 (51A76D51)
fffff800`0408b000 fffff800`0408d480   LGVirHid LGVirHid.sys Mon Nov 23 20:36:48 2009 (4B0B38B0)
fffff800`03290000 fffff800`032a8000   LHidFilt LHidFilt.Sys Thu May 23 02:10:00 2013 (519DB2B8)

Reboot and download/install latest drivers from them for all you have.

Delete this driver:

Code:
1: kd> lmvm rikvm_9EC60124
start             end                 module name
fffff800`03c40000 fffff800`03df8000   rikvm_9EC60124   (deferred)             
    Image path: \??\C:\Windows\system32\Drivers\rikvm_9EC60124.sys
    Image name: rikvm_9EC60124.sys
    Timestamp:        Wed Apr 28 22:26:32 2010 (4BD8EE58)
    CheckSum:         0002C71F
    ImageSize:        001B8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Then open Regedit and delete the subkey found in this location for it:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services

Reboot.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
When all is said and done, and machine is stable, see this post to fix wireless connection drop issues: http://www.eightforums.com/network-sharing/39623-default-gateway-not-available.html#post333218

I installed Vistumbler, I'll see if it can see my wireless router the next time the problem happens. Unfortunately with it being an Airport Extreme and all, I can't see either of those two other settings.

Update ASUS AI Charger software from Downloads/Utilities, even if you must look to Windows 7 for latest instead.

I ran the update, there was an update to AI Suite and to the USB suite.

Same exact thing about Windows 8/7 for these drivers and their updates:

Code:
AsIO     AsIO.sys     Wed Aug 22 05:54:47 2012 (5034AC67)
asmthub3 asmthub3.sys Mon Aug 20 08:28:29 2012 (50322D6D)
asmtxhci asmtxhci.sys Mon Aug 20 08:28:15 2012 (50322D5F)
AsUpIO   AsUpIO.sys   Mon Aug 02 22:47:59 2010 (4C57835F)
ASUSFILTER ASUSFILTER.sys Tue Sep 20 11:46:33 2011 (4E78B559)

Install latest ATK amongst all the rest there, too. Google if you need. Add "carrona" to the driver search while Googling will help a lot.

Those have to do with the ASMedia controller. I'll have to track them down.

Uninstall Daemon Tools Lite and replace with PowerISO.

Done. Ugh, PowerISO includes crapware? Hope I didn't install any of it.

Update from Intel.com (you'll have to see - might be part of iAMT or ME Management Engine):

Code:
ICCWDT   ICCWDT.sys   Wed Aug 18 04:27:45 2010 (4C6B9981)

Driver Reference Table - ICCWDT.sys

Ran the scanner at Intel. Nothing there except an update to the wired NIC, which I'm not using.

Detach all Logitech gear. Reboot. Uninstall all software from them.

Code:
 ladfGSCamd64 ladfGSCamd64.sys Mon Apr 15 14:39:12 2013 (516C4950)
fffff800`0466e000 fffff800`04685880   ladfGSRamd64 ladfGSRamd64.sys Mon Apr 15 14:39:15 2013 (516C4953)
fffff800`02c41000 fffff800`02c44d80   LGBusEnum LGBusEnum.sys Mon Nov 23 20:36:48 2009 (4B0B38B0)
fffff800`031c0000 fffff800`031d5000   LGSHidFilt LGSHidFilt.Sys Thu May 30 11:16:33 2013 (51A76D51)
fffff800`0408b000 fffff800`0408d480   LGVirHid LGVirHid.sys Mon Nov 23 20:36:48 2009 (4B0B38B0)
fffff800`03290000 fffff800`032a8000   LHidFilt LHidFilt.Sys Thu May 23 02:10:00 2013 (519DB2B8)

Reboot and download/install latest drivers from them for all you have.

They're already up-to-date. I'm very thorough about that.

Delete this driver:

Code:
1: kd> lmvm rikvm_9EC60124
start             end                 module name
fffff800`03c40000 fffff800`03df8000   rikvm_9EC60124   (deferred)             
    Image path: \??\C:\Windows\system32\Drivers\rikvm_9EC60124.sys
    Image name: rikvm_9EC60124.sys
    Timestamp:        Wed Apr 28 22:26:32 2010 (4BD8EE58)
    CheckSum:         0002C71F
    ImageSize:        001B8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Then open Regedit and delete the subkey found in this location for it:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services

Reboot.

That is old. I may have to pay for an upgrade.:think:
 
Last edited:

My Computer

System One

  • OS
    Windows
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel i5-3570k
    Motherboard
    ASUS P8Z77-V Pro
    Memory
    12 GB
    Graphics Card(s)
    XFX AMD 6950 2GB
    Browser
    Firefox
    Antivirus
    Microsoft Security Essentials
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