Windows 8 and 8.1 Forums


driver irql not less or equal netio.sys error in windows 8

  1. #1


    Posts : 6
    Windows 8

    driver irql not less or equal netio.sys error in windows 8


    i have windows 8 . 4gb ram 2gb g-card , sony vaio .
    i have updated all drivers of sony vaio .. i have updated my windows 8 properly but still i m getting "driver irql not less or equal (netio.sys)" this error...

    my laptop keep restarting ..with this blue screen error

    i dont have any McAfee apps in my PC. i also unistalled my utorrent.
    i have QuickHeal Internet Security

    please tell me what should i do now ?

    i am attaching minidump file... please help me...

    Thanks in Advance

      My System SpecsSystem Spec

  2. #2


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Very intelligent people often post their issues, and are so close to solving it themselves, if they only knew it. One small step away!

    Uninstall Quickheal, set Windows Firewall to Automatic and start it too. Do the same for Windows Defender.

    Update Atheros:

    Code:
    0: kd> lmvm athw8x
    start             end                 module name
    fffff880`04847000 fffff880`04bca000   athw8x     (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\athw8x.sys
        Image name: athw8x.sys
        Timestamp:        Wed Sep 19 03:15:18 2012 (50597106)
        CheckSum:         00383C8E
        ImageSize:        00383000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    ATHEROS drivers for Microsoft Windows (Atheros?????)

    Update Realtek lan driver:

    Code:
    Rt630x64 Rt630x64.sys Tue Jun 12 09:37:53 2012 (4FD74631)
    Realtek
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    Windows 8


    thanks for your concern. but i have purchased quickheal license version and you are saying me to unistall that quickheal ...i always use quickheal it's good ... i dont thnk this error caused by quickheal..

    is any problem with torrent ?
      My System SpecsSystem Spec

  4. #4


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    It's your machine so of course, you make the choices. Unfortunately, just because you paid for something does not mean it can work well with what you already have.

    No, torrents or their software can not crash Windows.

    Best of luck. If you need something else, surely let me know. You're welcome.
      My System SpecsSystem Spec

  5. #5


    Posts : 6
    Windows 8


    thnaks.
    But i m using quickheal with windows 8 frm 6 months.. i never faced problem like that ... i m facing this problem frm past 2,3 days...
    can u please check my system minidump and can u please tell me the exact problem...
    customer care executives r saying that it's because bad driver software or outdated software ...

    when i googled about this problem... i seen many users who posted this problem with u torrent ...

    i have also updated my drivers through vaio update ...


    Your help will highly appreciated.
      My System SpecsSystem Spec

  6. #6


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Quote Originally Posted by munzir View Post
    can u please check my system minidump and can u please tell me the exact problem...
    customer care executives r saying that it's because bad driver software or outdated software ...

    I've already done this for ya.

    You've had a failure in operating system driver NETIO.sys - what you added to the system in relation to networking is causing it and you already know what that is.

    I try to say this in the most non-arrogant way I can, since I am not like that - but - no customer care representative is going to be able to troubleshoot issues like I have done for you. If they possess that ability, typically they don't handle customers' issues.

    It's fairly simple: If crashes persist after having updated the above network drivers, Quickheal must be removed to fix the issue (it will) or at the very least, have it out of the way for further troubleshooting measures.
      My System SpecsSystem Spec

  7. #7


    Posts : 6
    Windows 8


    thank you so much for your concern...

    yesterday i uninstalled my u torrent and bit torrent ..after that my system was stable ..but today when i installed utorrent again my system is again starts giving me this problem "driver irql not less or equal"...n its keep restarting...
    i am gonna unistall utorrent and bitorrent again...then i ll let you know weather my system is stable after unistalling torrent software

    that is why i am thinking that the problem is with utorrent or bittorrent ...
      My System SpecsSystem Spec

  8. #8


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    I already told you that torrents and their software can not crash Windows. I am not guessing at that.

    Your torrents will work perfectly with Quickheal removed.

    Of course, you are completely within your rights to keep Quickheal installed, but if you are going to choose to do that, then I think the burden of fixing the machine falls onto you to figure out.

    That's my nice way of asking in a rhetoric manner: Why seek help if you wish not to follow the advice?

    I can not help with the issue any longer with QH installed (technical reason, not personal), so if you choose to keep it installed, best of luck with everything.
      My System SpecsSystem Spec

  9. #9


    Posts : 6
    Windows 8


    ok ..ok i will uninstall my quickheal...

    thnak you
      My System SpecsSystem Spec

  10. #10


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Yep. It's because it has drivers.

    uTorrent, Bittorent, Azureus, Xunlei and all similar programs do not have drivers.

    Like I said here: "If crashes persist after having updated the above network drivers, Quickheal must be removed to fix the issue (it will) or at the very least, have it out of the way for further troubleshooting measures."

    (Bold emphasis added.)

    So the machine will be well, but in the 1% chance it is not, you let me know and we will make it so.

    You're welcome.
      My System SpecsSystem Spec

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