Multiple BSOD's

oqqa

New Member
Messages
22
NOTE: My Lenovo is on safe mode, so I could not access the internet from it to download the Diagnostic Tools. : (

Hello, I got a new laptop yesterday and it is already not working properly. I bought it manufacturer refurbished online and I'd rather not return it. It is a Lenovo z580. I've neen having multiple problems with it and the more I have tried to fix it the more it seems to get worse.


Some errors include:
MULTIPLE bsod's, including bad_pool_header, kern security check failure, etc. I must have gotten over 10 different ones, my computer restarts almost every 5 minutes.
Windows Updates will not download/install.
When attempting automatic repair, it says it has failed because srttrail.txt.


What I have done:
Resfreshed the computer,
Reset the computer,
Used onekey discovery system to reset the computer,
Run maintenance on Windows Updates,
Used cmd options such as chkdsk:'s and such.


At this point I have wiped my computer clean to a point where I literally have no apps, no desktop, and I had to reactivate Windows. It now gives me a different long complicated error.


Can someone help me? I feel like I have made things worse when I've been doing the things recommended for me to do based on Microsoft forums. I am a college student and this is extremely inconvenient. : ( I have been using my phone and Windows 7 laptop in the meantime.
My Lenovo z580 was came with Windows 8 so I don't have the disk.
Please get back to me. : (


https://skydrive.live.com/redir?resid=55A089856625D95B!107&authkey=!AORaUHOB_eRSChE&ithint=file%2c.zip

Here are my minidump files.
 

My Computer

System One

  • OS
    Windows 8
Boot to safe mode + networking. Download the removal tool for McAfee and use it.

Update this driver:

Code:
1: kd> lmvm  LhdX64 
start             end                 module name
fffff880`01bd8000 fffff880`01be6000   LhdX64     (deferred)             
    Image path: \SystemRoot\System32\DRIVERS\LhdX64.sys
    Image name: LhdX64.sys
    Timestamp:        Mon Jan 11 10:06:58 2010 (4B4B3E92)
    CheckSum:         0001784C
    ImageSize:        0000E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Reference Table - LhdX64.sys

Set Windows Firewall and Windows Defender to Automatic and start them too, using services.msc.

Unrelated, but should update Intel video driver from their site. Same for storage driver. And while you're at it, grab a copy of the latest Intel Chipset Update Utility from them for your machine and install it.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Although I restarted my laptop to Safe Mode plus networking, it is telling me that I am not connected to the internet and no connections are available. I ran the troubleshooter for the connection and it is telling me that I cannot connect to the internet because it is in Safe Mode.
 

My Computer

System One

  • OS
    Windows 8
You have 3 choices then.

1) Connect the machine by cable to the router.

2) Set up the wireless connection in Windows so your router accepts it. For example: Security type and pass key.

3) Download the removal tool from another machine, put it on USB stick, attach to Lenovo. Boot to safe mode and run from there.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
I have got my laptop to go into Safe Mode with Networking (it suddenly worked after restarting) and I used to McAfee tool.
I have updated the video driver. It told me that I needed to update the Wifi driver so I am working on that as well (I got a BSOD both times halfway through, one being Kernel_security_check_error and the other service_exeption_error).
Where do I put in that code for that driver? When I followed the link and found my particular laptop, I could not find the driver (lhdx64).
 

My Computer

System One

  • OS
    Windows 8
If you're crashing in safe mode, that's not a good sign.

You can upload the newest crash so I can see the state of the machine, as it is now.

Set bios to Optimized Defaults and save. See if that helps any, with being more stable, for now.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
1) Uninstall FreeRide games software:

Code:
0: kd> lmvm X5XSEx_Pr148
start             end                 module name
fffff880`189e9000 fffff880`189fb000   X5XSEx_Pr148   (deferred)             
    Image path: \??\C:\Program Files (x86)\FreeRide Games\X5XSEx_Pr148.Sys
    Image name: X5XSEx_Pr148.Sys
    Timestamp:        Thu Aug 02 08:51:27 2012 (501A77CF)
    CheckSum:         00017C75
    ImageSize:        00012000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

2) Rename this file to .bak:

Code:
0: kd> lmvm lhdx64
start             end                 module name
fffff880`01ce2000 fffff880`01cf0000   LhdX64     (deferred)             
    Image path: \SystemRoot\System32\DRIVERS\LhdX64.sys
    Image name: LhdX64.sys
    Timestamp:        Mon Jan 11 10:06:58 2010 (4B4B3E92)
    CheckSum:         0001784C
    ImageSize:        0000E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

And I will have a fix for the wireless.I just need you to type msinfo32 in the start screen. Press enter. File | save on the opened screen. Zip or rar the saved file, then attach it here.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
How do I change the file to .bak?
I also have not updated the ldhx64.sys driver because I do not know how to get to it.
I'll do the msinfo32 right now.
 

My Computer

System One

  • OS
    Windows 8
To rename, download and extract my attachment.

Double click on rename.bat and it will do it for you.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
I reset my computer and it has decided to update, which seems like a good thing since it wasn't updating before. However, there was a bsod right right after it restarted during the boot loop, so now my laptop seems to be running the automatic repair.
It says that Windows could not load properly and that I can try and restore it to an earlier time, or cancel. Should I restore?
 

My Computer

System One

  • OS
    Windows 8
Should I restore?

Yes. Then run McAfee removal tool, uninstall FreeRide Games software and install video, wireless drivers from above.

On all 3 of my browsers, one of which uses Tor, I can not access Lenovo's drivers, so I'm unable to help with updating the LHDMgr driver. If it's the same for you too, I would contact them and ask them for the update.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
After pressing restore, my laptop has been on the black Lenovo screen for about 3 minutes so far, I can't tell if it's loading or not.
 

My Computer

System One

  • OS
    Windows 8
It has now restarted, and I'm assuming that I'm out of safe mode because it does not say on my desktop, but the actual desktop is still black. Upon opening my laptop I'm getting 3 errors:
YCMMirage.exe - Bad Image (Error status: 0xc000012f)
YouCamTray.exe (Same error)
ismagent.exe (Same error)
I'll run the McAfee tool and upload drivers again.
 

My Computer

System One

  • OS
    Windows 8
Also, while trying to uninstal Freeride games again, although it ran smoothly the first time, there is an error. (-5005: 0x80070002) has occurred while running the setup. Details mention Kernel\KernelMedia.cpp
 

My Computer

System One

  • OS
    Windows 8
Back
Top