Solved BSOD on Windows 8.1

It's beyond awesome to me to see a grandfather troubleshoot a computer for his granddaughter. It's great!

Code:
1: kd> lmvm kneps
start             end                 module name
fffff880`011be000 fffff880`011eb000   kneps    T (no symbols)           
    Loaded symbol image file: kneps.sys
    Image path: \SystemRoot\system32\DRIVERS\kneps.sys
    Image name: kneps.sys
    Timestamp:        Thu Oct 31 09:45:52 2013 (52725F10)
    CheckSum:         0003B585
    ImageSize:        0002D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Uninstall Kaspersky software normally.

Reboot.

Then type services.msc into the start screen then press Enter. On the page that opens, use it to set the Windows Firewall and Windows Defender services to automatic. Start them too, and both of you enjoy.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Thanks for looking at the file, i was hoping that it wasn't the Kaspersky Sw as I got it when i bought the Computer, which is for my Wife, but it seems that the Grand Daughter uses it more then she does.
 

My Computer

System One

  • OS
    ms windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP
Thanks for looking at the file, i was hoping that it wasn't the Kaspersky Sw as I got it when i bought the Computer, which is for my Wife, but it seems that the Grand Daughter uses it more then she does.

actually not too strange as i have been working in the computer field for over 40 years. I just don't have the tools to look at the .dmp files. Thanks for the help, i will update tomorrow with the status , but so far it is working fine.
 

My Computer

System One

  • OS
    ms windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP
Debugging is a strange thing. Mostly, the root cause is never clearly and obviously displayed, as has been the case here though.

Normally, you would have to install from a huge .iso if you want Windbg Debugging Tools. This guy made it nice and easy, and small. All that is needed is simple extraction to the folder you want to keep it at permanently.

just do IT: standalone windbg v6.12.0002.633

Download 86 for 32 bit machines (host machine the software will run on) or 64 for 64 bit machines.

Then, all that is needed to set it up well is to use elevated command prompt (you know, with Admin rights) to cd to the correct directory you placed it at. Then run this command:

Windbg.exe -IA

Then, all you need to do is set a well symbol path in the debugger, while no crash dump is opened. To do so, Ctrl+S in Windbg. Enter this, then click OK: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols

(Feel free to change the C:\SymCache local directory to any valid local folder on the machine.)

Done deal and ready to debug. Well, at least see the crash dumps correctly, that is.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
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