Windows 8 and 8.1 Forums

BSOD on Windows 8.1

  1. #1


    Posts : 3
    ms windows 8.1

    BSOD on Windows 8.1


    I am getting a BSOD when my Granddaughter is on the Computer not too much when I am.

    link to the dump file

    https://skydrive.live.com/?cid=32e00...9AC068D9%21155

      My System SpecsSystem Spec

  2. #2


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    It's beyond awesome to me to see a grandfather troubleshoot a computer for his granddaughter. It's great!

    Code:
    1: kd> lmvm kneps
    start             end                 module name
    fffff880`011be000 fffff880`011eb000   kneps    T (no symbols)           
        Loaded symbol image file: kneps.sys
        Image path: \SystemRoot\system32\DRIVERS\kneps.sys
        Image name: kneps.sys
        Timestamp:        Thu Oct 31 09:45:52 2013 (52725F10)
        CheckSum:         0003B585
        ImageSize:        0002D000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Uninstall Kaspersky software normally.

    Reboot.

    Then type services.msc into the start screen then press Enter. On the page that opens, use it to set the Windows Firewall and Windows Defender services to automatic. Start them too, and both of you enjoy.
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    ms windows 8.1


    Thanks for looking at the file, i was hoping that it wasn't the Kaspersky Sw as I got it when i bought the Computer, which is for my Wife, but it seems that the Grand Daughter uses it more then she does.
      My System SpecsSystem Spec

  4. #4


    Posts : 3
    ms windows 8.1


    Quote Originally Posted by garyatokc View Post
    Thanks for looking at the file, i was hoping that it wasn't the Kaspersky Sw as I got it when i bought the Computer, which is for my Wife, but it seems that the Grand Daughter uses it more then she does.
    actually not too strange as i have been working in the computer field for over 40 years. I just don't have the tools to look at the .dmp files. Thanks for the help, i will update tomorrow with the status , but so far it is working fine.
      My System SpecsSystem Spec

  5. #5


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Debugging is a strange thing. Mostly, the root cause is never clearly and obviously displayed, as has been the case here though.

    Normally, you would have to install from a huge .iso if you want Windbg Debugging Tools. This guy made it nice and easy, and small. All that is needed is simple extraction to the folder you want to keep it at permanently.

    just do IT: standalone windbg v6.12.0002.633

    Download 86 for 32 bit machines (host machine the software will run on) or 64 for 64 bit machines.

    Then, all that is needed to set it up well is to use elevated command prompt (you know, with Admin rights) to cd to the correct directory you placed it at. Then run this command:

    Windbg.exe -IA

    Then, all you need to do is set a well symbol path in the debugger, while no crash dump is opened. To do so, Ctrl+S in Windbg. Enter this, then click OK: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols

    (Feel free to change the C:\SymCache local directory to any valid local folder on the machine.)

    Done deal and ready to debug. Well, at least see the crash dumps correctly, that is.
      My System SpecsSystem Spec

BSOD on Windows 8.1
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