BSOD "driver irql not less or equal" x3 on New Dell 15R

amiie

New Member
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1
Hello!
so I basically just recently got a new laptop and started using it about a week ago but past few days (2-3) i got 3 BSOD already all saying "Driver irql not less or equal." I'm not sure what's causing it but it's making me a bit worried. I really hope i did the dump file thing right. (I have windows 8 btw)

Also, if you don't mind just making your answers a bit more simple and concise because I really don't know much about laptops or these things, basically a noob:eek: sorry.

Thanks in advance for your help!

UPDATE:
So I heard there's a problem with a chipset of some sort?

So just tried updating Intel Corporation - Storage Controller - Intel(R) 7 Series Chipset Family SATA AHCI Controller, it has been trying to update since a week ago apparently. For some reason, it keeps failing.
And then I tried going to synaptics drivers, to see if it that will help, but a previous version of the Synaptics Touchpad has already been installed. Should I uninstall to install again from Drivers | Synaptics?

Or i do have some sort of feeling it's because of McAfee because I've looked at forums with the same BSOD error as me and a few said to delete McAfee but I dont understand why and if it applies to myself.
 
Last edited:

My Computer

System One

  • OS
    Windows 8
This is your issue:

Code:
3: kd> lmvm Smb_driver_Intel
start             end                 module name
fffff880`0451d000 fffff880`0452a000   Smb_driver_Intel T (no symbols)           
    Loaded symbol image file: Smb_driver_Intel.sys
    Image path: \SystemRoot\System32\drivers\Smb_driver_Intel.sys
    Image name: Smb_driver_Intel.sys
    Timestamp:        Fri Dec 21 01:01:11 2012 (50D3FB27)
    CheckSum:         0000CD5B
    ImageSize:        0000D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Make sure you have the latest Java installed well, then head on over to this link:

Intel® Driver Update Utility

Let it scan and most likely it will show you updates to install. I am not completely sure (a little rusty doing this but that's ok hah), but perhaps the SMB driver is part of the Intel Chipset Update Utility. (I think so.)

In any case, we at the site and you together will fix this up. Good luck with the above for now.

I do recommend using the McAfee uninstall utility they have on offer, in Safe Mode is best - if issues persist after the above. Then, install Microsoft Security Essentials either permanently or temporarily until you have it all sorted out.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
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