Windows 8 and 8.1 Forums

BSOD "driver irql not less or equal" x3 on New Dell 15R

  1. #1

    Posts : 1
    Windows 8

    BSOD "driver irql not less or equal" x3 on New Dell 15R

    so I basically just recently got a new laptop and started using it about a week ago but past few days (2-3) i got 3 BSOD already all saying "Driver irql not less or equal." I'm not sure what's causing it but it's making me a bit worried. I really hope i did the dump file thing right. (I have windows 8 btw)

    Also, if you don't mind just making your answers a bit more simple and concise because I really don't know much about laptops or these things, basically a noob sorry.

    Thanks in advance for your help!

    So I heard there's a problem with a chipset of some sort?

    So just tried updating Intel Corporation - Storage Controller - Intel(R) 7 Series Chipset Family SATA AHCI Controller, it has been trying to update since a week ago apparently. For some reason, it keeps failing.
    And then I tried going to synaptics drivers, to see if it that will help, but a previous version of the Synaptics Touchpad has already been installed. Should I uninstall to install again from Drivers | Synaptics?

    Or i do have some sort of feeling it's because of McAfee because I've looked at forums with the same BSOD error as me and a few said to delete McAfee but I dont understand why and if it applies to myself.
    Last edited by amiie; 07 Jan 2014 at 20:41.

      My System SpecsSystem Spec

  2. #2

    Posts : 1,883

    This is your issue:

    3: kd> lmvm Smb_driver_Intel
    start             end                 module name
    fffff880`0451d000 fffff880`0452a000   Smb_driver_Intel T (no symbols)           
        Loaded symbol image file: Smb_driver_Intel.sys
        Image path: \SystemRoot\System32\drivers\Smb_driver_Intel.sys
        Image name: Smb_driver_Intel.sys
        Timestamp:        Fri Dec 21 01:01:11 2012 (50D3FB27)
        CheckSum:         0000CD5B
        ImageSize:        0000D000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Make sure you have the latest Java installed well, then head on over to this link:

    Intel® Driver Update Utility

    Let it scan and most likely it will show you updates to install. I am not completely sure (a little rusty doing this but that's ok hah), but perhaps the SMB driver is part of the Intel Chipset Update Utility. (I think so.)

    In any case, we at the site and you together will fix this up. Good luck with the above for now.

    I do recommend using the McAfee uninstall utility they have on offer, in Safe Mode is best - if issues persist after the above. Then, install Microsoft Security Essentials either permanently or temporarily until you have it all sorted out.
      My System SpecsSystem Spec

BSOD "driver irql not less or equal" x3 on New Dell 15R
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