System_thread_exception_not_handled (L1C63x64.sys)

thebigticket

New Member
Messages
30
Regular BSOD after replacing motherboard

Recently I have replaced the motherboard on my computer and found that it crashes every 15-20 mins of use
The error message that is displayed on the BSOD is
[FONT=&amp]System_thread_exception_not_handled (L1C63x64.sys)
OR
[/FONT]
[FONT=&amp] [/FONT]KMODE_EXCEPTION_NOT_HANDLED(L1C63x64.sys)
[FONT=&amp]
I've tried doing a quick anti virus scan with norton 360 but it came up with nothing
When I tried to do a full scan as well as a sfc /scannow but it crashes before it completes
I tried updating my drivers but Windows says they are all up to date

Attached is the the dump files in the zip
Thank you in advance
[/FONT]
 
Last edited:

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP
    Browser
    Firefox
    Antivirus
    Norton 360

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP
    Browser
    Firefox
    Antivirus
    Norton 360
Hi

Although the crash dumps seems to directly blame the LAN driver, Norton 360 is also involved in the crashes.

Code:
fffff880`0e89e988  fffff880`01ceb0fd tcpip!IppReceiveHeaderBatch+0x38d
fffff880`0e89e990  fffff880`01dfab90 tcpip!Ipv4Global
fffff880`0e89e998  fffff880`063b7598Unable to load image \SystemRoot\System32\Drivers\N360x64\1501000.012\SYMNETS.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for [COLOR=#ff0000][B]SYMNETS.SYS[/B][/COLOR]
 SYMNETS+0x67598
fffff880`0e89e9a0  fffffa80`0931fa40

Please try the below steps one by one.

1. Update LAN diver.

First uninstall currently installed version of Atheroz LAN driver from Control Panel. If not listed there, use Device Manager --> Delete driver option.

Like this :

200921711042392.jpg


After rebooting, download and install the latest version from http://ftp.hp.com/pub/softpaq/sp58001-58500/sp58372.exe

2. If updating driver can't solve the BSOD, please uninstall Norton 360 completely from the system as a test.


Please report your findings with next reply.
 

My Computer

System One

  • OS
    Windows 7
There was no Atheroz LAN driver in the device manager
Only Qualcomm Atheros AR8161 PCI-E Gigabit Ethernet Controller (NDIS 6.30)

I skipped deleting the driver and just downloaded the new driver
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP
    Browser
    Firefox
    Antivirus
    Norton 360
After performing step 1, the computer was fine for about 2 hours until it crashed again
It showed the exact same error on the BSOD

So I completely uninstalled norton 360 where it still crashed after
 
Last edited:

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP
    Browser
    Firefox
    Antivirus
    Norton 360
Here are the new crash dumps

Also when the computer started up again it displayed a black screen which said

Processer Type:AMD A10-5700 APU with Radeon(tm) HD Graphics

Processor Speed: 3400MHz
L1/L2 Cache Size: 192KB/ 4096KB
Memory Size: 8192 MB DDR3 / 1600 MHz /Single Channel
Channel A: XMM1 4096 MB /XMM2 4O96 MB
Channel B: XMM3 0 MB / XMM4 0MB
BIOS Revision/Date: v8.17 04/08/2013

512-Rear Chassis fan not detected.


F1 :Boot
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP
    Browser
    Firefox
    Antivirus
    Norton 360
Hi

Atheroz LAN driver seems to be the same old July 2012 version which means the driver is not updated.

Code:
Loaded symbol image file: L1C63x64.sys
    Image path: \SystemRoot\system32\DRIVERS\L1C63x64.sys
    Image name: L1C63x64.sys
    Timestamp:        [COLOR=#ff0000][B]Thu Jul 19 08:24:44 2012[/B][/COLOR] (500776F4)

This can be happen if the LAN adapter is in use when you tried to update the driver. Please follow the below steps.

1. Download and save the latest version of Atheroz LAN driver from the below link.

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5279184&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3Didx%253D%257CswItem%253Dvc_109806_1%257CswEnvOID%253D4132%257CitemLocale%253D%257CswLang%253D%257Cmode%253D%257Caction%253DdriverDocument&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

The driver is actually for another HP model but it is up to dated than the one listed on your system support page.

2. Disconnect LAN/ Internet.

Please unplug the Ethernet cable from PC. The adapter shouldn't be in use.

3. Uninstall the current driver.

Uninstall Qualcomm Atheros AR8161 PCI-E Gigabit Ethernet Controller (NDIS 6.30) from Device Manager and reboot the machine. Upon restart, Windows may auto detect the adapter and install a stock driver for it. Wait until it finishes.

4. Now install the driver we downloaded earlier. After rebooting you can connect to internet via LAN.

If the BSOD continues, please upload the latest crash dumps with next reply. Making sure the LAN driver is properly updated is the first thing we should do.
 

My Computer

System One

  • OS
    Windows 7
Ok i did all your steps properly without the internet on as well as not connected to the router

I also disabled the adapters for the wifi and LAN when I did your steps

After the first restart I noticed that Qualcomm Atheros AR8161 PCI-E Gigabit Ethernet Controller (NDIS 6.30)
was still installed in the device manager even though I followed your steps and uninstalled it earlier shown by the screenshot
View attachment 34915
However I still followed through and installed the driver you asked for me to download earlier
but the computer still crashed
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP
    Browser
    Firefox
    Antivirus
    Norton 360
Excellent work by Anshad here.

BigTicket, install this by using the Device Manager. (devmgmt.msc)

(Scroll to bottom of link.)

Drivers for Atheros AR8161 and Windows 8

After downloading, extract the files to a folder.

Then, open Device Manager, right click the adapter, Update driver software, browse my computer, let me pick, have disk, browse. Double click on the extracted .inf file you downloaded. Continue on until done and it's a done deal.

For reference:

Old crashing driver = February 15, 2012

New driver = July 19, 2012
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
I followed Masterchief's exact instructions and my computer still crashed after a while

Also I decided to reinstall Norton 360 and Microsoft sent an update through the action center to repair errors on my drive but the update froze
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP
    Browser
    Firefox
    Antivirus
    Norton 360
I don't agree with the re-installation of Norton for various reasons, even if it works flawlessly for you in the future. But please don't misunderstand; that's just my opinion being told, and nothing more.

Obviously, there is something else amiss on the machine with regards to networking.

I did think about this before I posted lasted time, but also, I did miss something as well.

Code:
2: kd> lmvm netr28x
start             end                 module name
fffff880`064c2000 fffff880`06726000   netr28x    (deferred)            
    Image path: \SystemRoot\system32\DRIVERS\netr28x.sys
    Image name: netr28x.sys
    Timestamp:        Fri Apr 12 22:22:01 2013 (5168C149)
    CheckSum:         00264425
    ImageSize:        00264000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

That's the Ralink wireless driver. Let's see about updating that for good measure.

This link may help you -OR- please visit the actual manufacturer's page instead for an update:

MediaTek - Downloads Windows


Again for good measure, even if unrelated, please update your Microsoft mouse and/or keyboard driver:

dc3d dc3d.sys Wed May 18 04:07:24 2011 (4DD37E3C)

https://www.microsoft.com/hardware/en-us/downloads

And finally for now and for testing purposes, can you please go into the Device Manager and disable all Bluetooth items? Let's see how the machine behaves after all of the above and take it from there. I really do not see anything else network related with drivers, but perhaps I still have missed something.

You know your machine better than I - is there any kind of networking specific software like a a helper or anything along those lines that you have installed previously?
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
I made a separate post because I would like your attention on this apart from all the rest:

HP Dot4Net Windows -OR- IEEE-1284.4-1999 Network Driver for Windows -OR- all of the HP Connected service stuff, HP Cue Device Discovery, HP Network Devices Support

If you have either of those in the uninstall programs list, go ahead and uninstall.

If not, for now, do this instead:

Type services.msc into the Start screen the press Enter. Disable these services, then reboot:

Net Driver HPZ12 Net Driver HPZ12 Running Auto Own Process c:\windows\system32\svchost.exe -k hpz12 Normal NT AUTHORITY\LocalService 0


Pml Driver HPZ12 Pml Driver HPZ12 Running Auto Own Process c:\windows\system32\svchost.exe -k hpz12 Normal NT AUTHORITY\LocalService 0
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
I did your first instructions and the computer still crashed

So I uninstalled all the HP software but I am having trouble uninstalling HP support information as it wont let me uninstall from the program menu or by just deleting the folder containing its files
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP
    Browser
    Firefox
    Antivirus
    Norton 360
Ok, very cool.

Perhaps you have already gotten rid of the offending software.

If you feel like it, you can re-run the logs collection tool and post the results again.

I'll be able to see if HP networking stuff is active or not.

It might just be true that you've already fixed the machine.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Hey I uninstalled all the HP stuff except for HP support information which cannot be uninstalled from the programs menu

but it still crashed
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP
    Browser
    Firefox
    Antivirus
    Norton 360
Honestly (I don't things otherwise. I always am.) - It wouldn't be prudent of me to not highly suggest the complete removal of Norton/Symantec. You have a network issue that's drastic enough to be crashing a machine. The first step in any diagnosis is exactly to remove any 3rd party security present.

So basically, in a nice way, I'm trying to say that having re-installed it was a step in the wrong direction. On the other hand, good job with doing things with other stuff.

So there's that - AND -

Simply, try renaming these files to .bak, then reboot:

hpzinw12 12.2.6.51 70.00 KB (71,680 bytes) 6/08/2010 11:15 AM Hewlett-Packard c:\windows\system32\hpzinw12.dll
hpzipm12 12.2.6.51 87.50 KB (89,600 bytes) 6/08/2010 11:15 AM Hewlett-Packard c:\windows\system32\hpzipm12.dll

That will stop the HP services I want to see rid of, for now, for testing.

Use either Unlocker (software) on them - OR - Windows Safe Mode, to rename, if normal mode will not let you.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Hey I uninstalled Norton and renamed the filed to .bak but it still crashed
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP
    Browser
    Firefox
    Antivirus
    Norton 360
Your situation is not just a little unusual, big rather, extremely unusual.

The network driver is crashing for each crash and that is a constant. I am unable to find any drivers that I do not like. Perhaps out of 10s of thousands of machines I've seen, I've never seen this before - where a specific issue continues with all good drivers.

Suggestions:

1) Uninstall Glarysoft software

2) Uninstall Apple software. The Bonjour service of theirs is well known to be able to mess up network settings and even make a connection fail to work. I have never known it to cause bsods, but as stated above, you have a highly unusual situation here. Less variables to consider (for now, until fixed!) - the better.

3) Cyberlink has a 2011 Virtual Drive driver installed and another older one from before 8's release, too. I have never once seen a machine that suffered from Cyberlink software in any way, but again here, we're grasping at straws. Uninstall recommended until fixed.

4) Rename this file to .BAK then reboot:

rtbth RTBTH Bluetooth Device Driver c:\windows\system32\drivers\rtbth.sys Kernel Driver Yes Manual Running OK Normal No Yes

5) This one falls into the category of "yeah, why not - it's a decent idea" - no matter how unlikely it is to help - update the router's firmware to latest.

See about the same for the motherboard, from its maker.



I've got to say, great job with everything. Hopefully we will get to the bottom of this. I don't ever give up. heh :)
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
I dont think i have Glarysoft software but i uninstalled all apple software and cyberlink and renamed the file to .BAK

and the router said I have the latest router firmware as the type of router has been discontinued
Also I updated the motherboard driver but the computer still crashed
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP
    Browser
    Firefox
    Antivirus
    Norton 360
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