PC crashes in sleep mode, WinDbg points to wireless card?

Pastel Pony

New Member
Messages
15
[Wrong forum] PC crashes in sleep mode

This issue has been ongoing for months, ever since I purchased the computer in November. Microsoft basically abandoned my issue and I personally have not been able to solve it myself.

I am using an ASUS K55N laptop, equipped with an AMD A8-4500M APU, 4GB single-channel RAM, and of course, Windows 8 standard x64.

Occasionally, anywhere from an hour to three days after a boot-up, the computer will hang while in sleep mode (screen will be off but indicator lights will remain on for about 5 minutes in sleep mode) and shut off. Upon restarting, I'll be greeted by a "Your PC ran into a problem and had to restart" Windows prompt. Of course, a minidump will also be produced. However, there is no BSOD anywhere to be found.

Upon looking into these dump files with WinDbg, all of them point toward my Atheros AR9485 wireless card's driver; either athw8x.sys or athrx.sys depending on the driver I was using at the time. I have tried several Atheros drivers, to no avail. I have tried using new drivers, old drivers, Windows 7 drivers, you name it. At this moment, I am using a Windows 7 driver. Yet, it has not solved the issue.

Verifier is disabled, although I believe my issue can be attributed to debugging. I have literally tried everything and it persists. Please help me with my issue.

Attached are my SF diagnostics tool logs.
 
Last edited:

My Computer

System One

  • OS
    Windows 8 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus K55N
    CPU
    AMD A8-4500M
    Motherboard
    Asus A55/A60
    Memory
    4GB 1600Mhz single-channel
    Graphics Card(s)
    AMD Radeon 7640G
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    15.6in Asus laptop screen
    Screen Resolution
    1366x768
    Hard Drives
    500GB 5400RPM
Please close this. I posted in the wrong forum.
 

My Computer

System One

  • OS
    Windows 8 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus K55N
    CPU
    AMD A8-4500M
    Motherboard
    Asus A55/A60
    Memory
    4GB 1600Mhz single-channel
    Graphics Card(s)
    AMD Radeon 7640G
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    15.6in Asus laptop screen
    Screen Resolution
    1366x768
    Hard Drives
    500GB 5400RPM
Back
Top