Windows 8 and 8.1 Forums


BSOD while playing on msi gt70 dragon edition 2

  1. #21


    Posts : 13
    windows 8


    i deleted after burner yesterday ,, and i just just got a new blue screen, in windbg it said the cause is ntoskrnl.exe and the error message was kmode_exception_not_handled any ideas what is it ?

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  2. #22


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Quote Originally Posted by m4d View Post
    i deleted after burner yesterday ,, and i just just got a new blue screen, in windbg it said the cause is ntoskrnl.exe and the error message was kmode_exception_not_handled any ideas what is it ?
    The latest crash dump you just included still does have the Afterburner driver included in it.

    I do not see the crash you are referencing right now, though. That wasn't included.

    It really is as simple as this, right now though: If you did not install or remove physical RAM from the machine -OR- change any bios settings in relation to the memory, I am very confident in telling you to demand a return for replacement of the machine. Show them this post if necessary.

    You are still welcome to post the screenshots of CPU-Z I asked about, for the heck of it, just because, and that type of thing. heh

    If the Afterburner driver somehow survived your uninstall of that software, it would still be located at C:\Program Files (x86)\MSI\Super-Charger\NTIOLib_X64.sys

    Perhaps open the Super-Charger software instead, and ensure that it is not being used to overclock. You can also look in CPU-Z while the machine is under load, to see if the CPU MHz speed is as should be. GPU-Z should help you the same with the video part.
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  3. #23


    Posts : 13
    windows 8


    i have included the new dump file in the previous comment ,, i didnt remove or install the ram in the machine ,, and also didnt change any bios settings in relation to the memory ,, i bought it from a bookstore and i did ask them to replace it but they said it's not replaceable instead they will take it for 15-20 days to fix it which is so stupid because i just bought it ...
    im not on my laptop at the moment i can't do the screenshots
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  4. #24


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    I dunno. I think the situation deserves a little social engineering. 15-20 days to me would be unacceptable.

    As far as I see it, and going by what you're telling me, they need to do far better for you than that. For example, if they can't immediately replace the machine with an undamaged one, they should give you a full refund in return for the merchandise.

    I would come up with something clever such as "The Better Business Bureau advised me to give you a final chance to refund the purchase price, before they take action of their own."

    I don't want to hurt the small business man, but what's fair is fair.

    Before doing that, double-check that there is no overclocking going on with RAM, GPU or CPU. If not, you'd be in the right to do all you can to get your money back.

    Just my 2 cents. heh.

    One final note: If the crash only happens playing that one single game and never for other games or activities, you should look into patching the game with the latest update if available.
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  5. #25


    Posts : 13
    windows 8


    Quote Originally Posted by MasterChief View Post
    I dunno. I think the situation deserves a little social engineering. 15-20 days to me would be unacceptable.

    As far as I see it, and going by what you're telling me, they need to do far better for you than that. For example, if they can't immediately replace the machine with an undamaged one, they should give you a full refund in return for the merchandise.

    I would come up with something clever such as "The Better Business Bureau advised me to give you a final chance to refund the purchase price, before they take action of their own."

    I don't want to hurt the small business man, but what's fair is fair.

    Before doing that, double-check that there is no overclocking going on with RAM, GPU or CPU. If not, you'd be in the right to do all you can to get your money back.

    Just my 2 cents. heh.

    One final note: If the crash only happens playing that one single game and never for other games or activities, you should look into patching the game with the latest update if available.
    the problem is it's a big bookstore company in my region and it has a lot of branches in my country ,, all in all i can't do anything but wait for it to repair if it's really a manufacture problem
    also i didnt overcloack anything ,, i also reinstalled windows 8 once to make sure everything is on default
    the game i'm playing is league of legends and it automaticly updates it self whenever i run it ,, also i had this bsod more than once when i was not playing
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  6. #26


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    With all that info, even more I am confident in that the memory is faulty or something very similar, such as loosely installed and unwell.

    Basically, memory modules can contain errors from the factory and the manufacturing process is not 100% perfect for every stick. In all likelihood, there is a bad stick of RAM in the machine or even a fault with the mainboard.

    Again, whatever the reason, you deserve a well working machine for your money.

    Best of luck with however you decide to proceed with this bookstore company.
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  7. #27


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    I have an idea for you.

    See if MSI has an office in your country. If not, deal with the main office here in the USA.

    Ask them for a replacement. I think they will do the right thing for a customer.

    The reason I say in your country is so maybe the shipping costs can be kept to a minimal, but if you push and since this is their issue and not yours, you can probably get them to pay for round-trip shipping as well.
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  8. #28


    Posts : 1,360
    Windows 8.1 Enterprise


    m4d,

    I have no idea why a manufacture would setup a system with a RAID 0 configuration using only a single drive. If you go into the Bios again and just try setting Sata mode to AHCI see if that helps any.

    Otherwise the best thing to do is get a replacement.
    Last edited by ectech; 10 Jan 2014 at 07:52.
      My System SpecsSystem Spec

  9. #29


    Posts : 10
    Windows 8/Windows 8.1


    ectech, I'm pretty sure that it is 3 microSSDs. At least, my Dragon Ed 2 does.


    MasterChief, there are several of us on the MSI forums that are having the same or very, very similar issues with the same exact model (with slight variances of HD size). I used memtest for a little under 8 hours, Prime95 and Sandra Sisoft burn-ins with no issues at all. To me, and I really, really hope that I'm wrong, it feels like faulty North Bridge that is causing very random issues in Windows.


    m4d, You may want to contact MSI. The bookstore is probably going to ship it out to them anyway. I'm in the same boat. I can't bring mine back to MSI just yet, because I need to move my work apps and files to a temporary computer. I saw your post on the MSI forums the other day, you can find my own at https://forum-en.msi.com/index.php?topic=176615.0 It is pretty detailed in what I have gone through.


    I did find one possibility. About 30-40 minutes ago, I got a BSOD where the minidump pointed to an actual driver that wasn't part of the laptop (first time I have ever seen this). My mouse - a Logitch M510. I am crossing my fingers and hoping that it was either a driver conflict with the SetPoint suite or the wireless mouse dongle itself is damaged. You never know, I've seen stranger things and many of us are grasping at straws as none of us want to lose our laptops for 2-4 weeks only to get it back with the same problems.
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  10. #30


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    @ kaelaan, maybe they'll come up with a firmware update.

    I have a Logitech M510 too, and have the Logitech software installed on numerous machines that I use the mouse on. It's all good 100%.

    Nice mouse. I feel naked when using others I have without the thumb back and forward buttons. I instinctively go to use them and am like "wth?" hah
      My System SpecsSystem Spec

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BSOD while playing on msi gt70 dragon edition 2
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