Windows 8 and 8.1 Forums


BSOD from 0 to 20 times a day, since upgrading Laptop

  1. #1


    Posts : 15
    Windows 8.1

    BSOD from 0 to 20 times a day, since upgrading Laptop


    Hello all,

    Laptop came with Windows 8.0 and I received the upgrade to 8.1 last November.

    I also installed a Samsung SSD 256GB instead of the original HD and used Samsung Migration (which installed some unwanted drivers) to migrate the OS to that new drive.

    Since then, I get very frequent BSOD. Sometimes none for a few days, and then all the sudden it starts happening constantly.

    I'm mostly running Chrome, Outlook 2013 (family and small office), Eclipse + VirtualBox (with Android or Ubuntu, up-to 5 instances), Sony Studio 12 (test version). All in 64 bits versions. Also have a IP camera (TrendNET TV-IP422WN) which allows me to watch over my kids within Internet Explorer (with ActiveX). Those apps are always running and I restart them on reboot.

    I'm unable to read those DMP file to see what causes the issue so I could uninstall it, I'd suspect the driver from that Samsung Migration, but can't figure out which one.

    Last (but not least?) I'm unable to send the issue to Microsoft (to find a solution), it keeps failing without any explanation.


    Any help would be highly appreciated, I don't really want to reinstall everything from scratch.

      My System SpecsSystem Spec

  2. #2


    Hi

    Both crash dump you uploaded shows involvement of VirtualBox in the crashes. It's networking driver can be seen in the raw call stack of the dumps.

    Code:
    fffff803`81c0c668  fffff800`018b423bUnable to load image VBoxNetFlt.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for VBoxNetFlt.sys
    *** ERROR: Module load completed but symbols could not be loaded for VBoxNetFlt.sys
     VBoxNetFlt+0x523b
    Please try the below steps.

    1. Update WLAN driver.

    First uninstall currently installed version of Atheroz WLAN driver completely from the system. The download and install the latest version from the below link.

    http://global-download.acer.com/GDFi...C=ACER&SC=PA_6

    2. If possible, disable network emulation in VirtualBox (at least on unneeded Virtual Machines) and reduce the number of instances to a minimum.

    Report your findings in next reply.
      My System SpecsSystem Spec

  3. #3


    Posts : 15
    Windows 8.1


    Thanks a lot for you very quick reply!

    I've uninstalled driver and reinstalled from the provided exe. WLAN driver was already on the same version, however the install actually updated the Bluetooth stack as well. It already solved one issue I was having: computer stuck for a few minutes on shutdown. From BT stack or WLAN driver corrupted install, I do not know.

    I tried disabling the VBox net driver, but then I cannot start the Android emulator. Didn't try the Ubuntu box with it disabled.

    Also I had BSOD before without running any VBox, unfortunately dump were disabled

    I'll be running without VBox for a while, so will see if a BSOD occurs again. Thanks a lot!
      My System SpecsSystem Spec

  4. #4


    Posts : 15
    Windows 8.1

    Wasn't long before it happened again, without VBox running


    This time I only had Outlook, Chrome and Eclipse running. Was not even using the laptop when it rebooted on its own. Attached the SF Diagnostic Tool report. I'm still unable to report the issue to MS.

    FWIW, I use performance profile, and sleep timeout is completely turned off.

    Is there a tool I can use to actually analyze the dump myself?

    Thanks, C.
      My System SpecsSystem Spec

  5. #5


    Posts : 15
    Windows 8.1


    Forgot to ask, I purchased an Intel 6235 mini-PCIe card, do you think it could help solve this? Probably depends on what this new dump reveals?
      My System SpecsSystem Spec

  6. #6


    Hi

    The new crash dump shows bugcheck 1E as the stop code and blames memory corruption as the reason.

    Code:
    BugCheck 1E, {ffffffffc0000005, fffff801f306b51f, 1, 28c}
    
    
    Probably caused by : memory_corruption
    But still the VBox network driver is the only one to be found on the raw call stack.

    Code:
    ffffd000`206f98f8  fffff800`01965aa4Unable to load image VBoxNetFlt.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for VBoxNetFlt.sys
    *** ERROR: Module load completed but symbols could not be loaded for VBoxNetFlt.sys
     VBoxNetFlt+0x4aa4
    So i believe the crashes has something to do with the Virtual Box. Even if you are not running any virtual machines, Vbox network and other drivers are still loaded in the system. So we should first clarify whether Vbox is the real issue before swapping any hardware components. Please try the below steps.

    1. Uninstall VBox as a test.

    Temporary uninstalling it is the only way to remove it's drivers. Then we will know whether Vbox is the real culprit here. You can re-install Vbox later after resolving the issue. According to Oracle documentation, uninstalling VBox won't remove the Virtual machines and it's settings.

    2 . If the BSOD still continues even after uninstalling VBox, please enable Driver Verifier by following Driver Verifier - BSOD related - Sysnative Forums

    The idea is to stress test all third party drivers to find the buggy ones. If the verifier detects a violation, it will immediately create a BSOD and record the offending driver's name in the dump. After you got at least two BSOD after enabling it, please upload the new dumps with next reply.


    Is there a tool I can use to actually analyze the dump myself?
    Yes, it is called WinDBG - Windows Debugger by Microsoft. However explain how to debug a crash dump is out of the scope of this topic. Also i am not an expert in debugging so i would suggest carefully watching the 9 part video tutorial from the below link. It covers all the basics of crash dump analysis.

    Windows Hang and Crash Dump Analysis 1/9 - YouTube
      My System SpecsSystem Spec

  7. #7


    Posts : 15
    Windows 8.1


    Well, after a few repetitive BSOD I had enough and installed Windows 8.1 from scratch, with only Windows updates providing drivers and various updates.

    And a similar BSOD just happened! Didn't really expected it while I only installed Chrome and Windows updates and all proposed drivers from Microsoft. Just to find out that I still can't send those to Microsoft and that default is not to log dump. So I got nothing out of it. Not sure if I'll proceed with 8.1 again or revert to 8.

    I'll actually run the Verifier now before I reinstall.
      My System SpecsSystem Spec

  8. #8


    Posts : 15
    Windows 8.1


    Didn't get anything suspicious while running Verifier for all day, then I reinstalled again, found a BIOS update, and was about to reinstall all my software when a BSOD occured. Reinstalled VBox and Genymotion, one more BSOD, uninstalled VBox and started configuring Verifier and just before I had a chance to manually reboot, another BSOD!

    Please find attached the SF Diag report. Hope there's some useful info in there. In the mean time I'm running Verifier and also some memory stress test: memtest v4, and will also run v5 from a bootable USB drive after that.
      My System SpecsSystem Spec

  9. #9


    Hi

    There are two crash dumps in the attachment and both shows different stop codes.

    First one is a 0x9F bugcheck which blames Nvidia VGA driver.

    Code:
    BugCheck 9F, {3, ffffe000050f1880, ffffd0002086ab90, ffffe00000cbe320}
    
    
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : pci.sys
    It can be probably solved by installing the latest driver offered by official Nvidia site - NVIDIA Driver Downloads - Automatically Detect NVIDIA Products

    The second crash seems to be happened after installing the VirtualBox. As like the old one, this also shows the same bugcheck 1E which blames Memory Corruption.

    Code:
    BugCheck 1E, {ffffffffc0000005, fffff8038126751f, 1, 28c}
    
    
    Probably caused by : memory_corruption

    I would suggest downgrading to Windows 8 as it seems more like a compatibility issue to me. However complete the Memtest before doing that. You should use the latest version (5.01) and should complete at least 7 passes with it for an accurate result.
      My System SpecsSystem Spec

  10. #10


    usa
    Posts : 37
    windows 8 32 bits


    guys how can i attach a file? or zip?
      My System SpecsSystem Spec

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