Windows 8 and 8.1 Forums


Frequent BSOD when using webpage with FLASH games

  1. #11


    Posts : 10
    Windows 8.1 64 bit


    All done.

    Earlier today I got two crashes while workin in Adobee Lightroom.
    On the first occasion, Internet Explorer was open as well in a flash page.
    but on the second crash, only Adobee Lightroom was ope.
    I never had issue before in Lightroom.

    So I don't think that Flash is the guilty now... but maybe something related to the graphic card. Firepro V7900
    Just a wild guess

    See the attach you requested.

    Thanks again for this help.

      My System SpecsSystem Spec

  2. #12


    Posts : 1,360
    Windows 8.1 Enterprise


    The DISM log shows some interesting results. It appears to be filled with Chinese characters. Since I don't speak or understand Chinese I used Google Translate in an attempt to read it. The contents don't seem related to what should be in the log. I am seeking advice from a senior member of what to do.

    Do you use any Chinese language packs?

    Almost every time I've ever seen Chinese symbols on a system it was because of malware.

    I will post back when I know more.
      My System SpecsSystem Spec

  3. #13


    Posts : 10
    Windows 8.1 64 bit


    Thanks!

    I noticed these too, but I was not sure what this was all about.

    Using Google Translate, I was able to see some words.
    Scary isn't' it?

    I have Malwarebyte running on this system. What other tools do you recommend to search for malware?
      My System SpecsSystem Spec

  4. #14


    Posts : 1,360
    Windows 8.1 Enterprise


    Besides Malwarebytes I would only recommend two.

    1) AwdCleaner - This tool removes toolbars, browser hijackers, etc.

    Link: AdwCleaner Download

    2) Junkware Removal Tool - This one does essentially the same.

    Link: Junkware Removal Tool Download

    You might need to run others. But really it's best if you go to a forum trained on how to deal with malware. Some tools can alter your system unbootable.
      My System SpecsSystem Spec

  5. #15


    Posts : 10
    Windows 8.1 64 bit


    Thanks,

    This data you extracted with DSIM, where is it located?

    BTW, ran the same DISM command on my Surface Pro 2 and no Chinese characters.
      My System SpecsSystem Spec

  6. #16


    Posts : 1,360
    Windows 8.1 Enterprise


    Open the dism.txt file in the Logs folder on the Desktop.

    Here is a screenshot..

    Attachment 34258

    I am preparing the next round of steps...
      My System SpecsSystem Spec

  7. #17


    Posts : 1,360
    Windows 8.1 Enterprise


    OK here goes..

    1) Disconnect all external USB devices. (except mouse,keyboard)

    2) Stop the following Services.. Windows Media Player Network Sharing Service & Windows Search > Set the startup type to Disabled for both.

    3) Do you have the system overclocked?? If not, I suggest removing all programs from Asus. With the exception of any Asus system recovery programs.

    4) Use Revo Uninstaller to remove Microsoft Security Essentials.

    **During uninstallation select the Advanced option to completely remove the program.

    Link: Download Revo Uninstaller - MajorGeeks

    5) Open Windows Update from the Control Panel > select Change Settings > put a check mark for Microsoft Updates & Recommended Updates > select OK.

    **Select Check for Updates > Install any updates found.

    6) Download & Install Avast!

    Link: Download Avast! Free Antivirus 9.0.2011 - FileHippo.com

    **Perform a Full system scan.

    7) Wait a few hours for the system to settle.

    8) Attach a new SF diagnostic logs.

    I will check back tomorrow. Good Luck!!
    Last edited by ectech; 01 Jan 2014 at 14:57.
      My System SpecsSystem Spec

  8. #18


    Posts : 10
    Windows 8.1 64 bit


    Sorry for the late reply.

    I've done the full system scan and no viruses found.

    Lately the system has been stable. but I have seen this in the past... I can be a few weeks without any issues and then for a few days I get frequent crashes.

    The Chinese character things is still there and puzzle me.
    I guess my next attempt is to reinstall the OS but first do a low level format on the SSD. if there's such thing on SSD drive.

    unless you have another idea.
      My System SpecsSystem Spec

  9. #19


    Posts : 1,360
    Windows 8.1 Enterprise


    If everything is working as its supposed to you can mark this topic solved.
      My System SpecsSystem Spec

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