Windows 8 and 8.1 Forums


BSOD on boot, SYSTEM_SERVICE_EXCEPTION error

  1. #1


    Posts : 2
    Windows 8.1

    BSOD on boot, SYSTEM_SERVICE_EXCEPTION error


    Hello, I'm hoping you might be able to help me here. I have been running Windows 8.1 for several weeks now without any problems - until today. I have started getting BSODs on every boot. The Windows 8 logo loads for a few seconds, then the following appears:

    "Your system encountered an error, etc...
    SYSTEM_SERVICE_EXCEPTION (igdkmd64.sys)."

    The error persists after multiple attempts. I am able to boot into safe mode, however. Does anyone know what might be the problem, and if so, how to go about fixing it? The diagnostic dump is attached. Thanks much.

      My System SpecsSystem Spec

  2. #2


    Hi

    Although the crash dump blames igdkmd64.sys (Intel HD Graphics Driver) as the reason behind the crashes, it is no the real culprit here. It seems that the Lucidlogix Virtu MVP GPU Virtualization software which is playing the villein role here.

    Code:
    ffffd000`22576760  fffff800`01e12b20Unable to load image \SystemRoot\system32\DRIVERS\VirtuWDDM.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for VirtuWDDM.sys
    *** ERROR: Module load completed but symbols could not be loaded for VirtuWDDM.sys
     VirtuWDDM+0x1b20
    ffffd000`22576768  fffff800`01e12b84 VirtuWDDM+0x1b84
    ffffd000`22576770  fffff800`01e12bd8 VirtuWDDM+0x1bd8
    ffffd000`22576778  fffff800`01e12c2c VirtuWDDM+0x1c2c
    ffffd000`22576780  fffff800`01e12cf0 VirtuWDDM+0x1cf0

    I have seen similar issues created by this software before (even two days before). Please uninstall all the components of this crapware from the system and your issue will be solved.
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8.1


    That was the problem - uninstalled and fixed. Thank you very much.
      My System SpecsSystem Spec

  4. #4


    Posts : 1
    Windows 10 Pro N


    Quote Originally Posted by Anshad Edavana View Post
    Hi

    Although the crash dump blames igdkmd64.sys (Intel HD Graphics Driver) as the reason behind the crashes, it is no the real culprit here. It seems that the Lucidlogix Virtu MVP GPU Virtualization software which is playing the villein role here.

    Code:
    ffffd000`22576760  fffff800`01e12b20Unable to load image \SystemRoot\system32\DRIVERS\VirtuWDDM.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for VirtuWDDM.sys
    *** ERROR: Module load completed but symbols could not be loaded for VirtuWDDM.sys
     VirtuWDDM+0x1b20
    ffffd000`22576768  fffff800`01e12b84 VirtuWDDM+0x1b84
    ffffd000`22576770  fffff800`01e12bd8 VirtuWDDM+0x1bd8
    ffffd000`22576778  fffff800`01e12c2c VirtuWDDM+0x1c2c
    ffffd000`22576780  fffff800`01e12cf0 VirtuWDDM+0x1cf0

    I have seen similar issues created by this software before (even two days before). Please uninstall all the components of this crapware from the system and your issue will be solved.
    Thank you SO MUCH. That solved it for me.

    I hunted down everything related to LucidLogix and Virtu MVP and deleted them. That made me able to update those haunted Intel(R) HD Graphics 4000 drivers and proceed with Windows updates.

    Thanks a million, you're my saviour today!
      My System SpecsSystem Spec

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