Windows 8 and 8.1 Forums


Random BSOD - WHEA_UNCORRECTABLE_ERROR

  1. #1


    Posts : 7
    Windows 8.1 Pro 64bit

    Random BSOD - WHEA_UNCORRECTABLE_ERROR


    Hi,
    I was using a Windows 7 Professional (64 bit) for some time on my Lenovo E531 laptop and it was just fine - no crashes, no problems. I made an upgrade to Windows 8.1 Pro 64bit in the beginning of December and I am getting random BSOD crashes with WHEA_UNCORRECTABLE_ERROR message. When I mean random - I mean like no matter what I am currently doing on the laptop, it happens in browser, in Word, in Visual Studio, sometimes while playing games and even while the laptop is in idle state. I tried to reinstall the system on freshly formatted partition and I did some hardware checks through BIOS-integrated hardware check features (that means RAM, HDD & PCI-E tests) -> no errors found. And because I had no problems on Windows 7, I guess (and I hope) it's software issue. Drivers are up to date from the Lenovo website and I have Nvidia driver from Nvidias website - crashes were there even while using older driver from Lenovo website. These BSODs usually happen 3-5 times a week. No overclocking or any "unofficial tweaks" used.

    Here is the log from SF diagnostic tool. Thanks for you time!

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [S] DuplexSecure - FAQ [/S] Link broken as of 21 Jul 2012
    New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link: Disk-Tools.com
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
    Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu Dec 26 04:43:02.586 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\122613-21796-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:1 days 0:00:17.324
    Probably caused by :GenuineIntel
    BugCheck 124, {0, ffffe00001e69028, fe200000, 41136}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe00001e69028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000fe200000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000041136, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  sppsvc.exe
    FAILURE_BUCKET_ID: 0x124_GenuineIntel__UNKNOWN
    CPUID:        "Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz"
    MaxSpeed:     2600
    CurrentSpeed: 2594
      BIOS Version                  HEET34WW (1.15 )
      BIOS Release Date             07/02/2013
      Manufacturer                  LENOVO
      Product Name                  688529G
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu Dec 26 04:43:02.586 2013 (UTC - 5:00)**************************
    IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
    Rt630x64.sys                Mon Jul 30 12:03:12 2012 (5016B040)
    igdkmd64.sys                Tue Aug 21 13:08:36 2012 (5033C094)
    CHDRT64.sys                 Thu Sep 20 02:11:21 2012 (505AB389)
    HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
    Tppwr64v.sys                Wed Apr 17 08:14:17 2013 (516E9219)
    iBtFltCoex.sys              Thu Apr 18 10:17:24 2013 (51700074)
    vm331avs.sys                Tue Apr 30 04:47:50 2013 (517F8536)
    RtsP2Stor.sys               Wed May 15 23:27:01 2013 (51945205)
    SynTP.sys                   Tue Jun  4 12:03:11 2013 (51AE0FBF)
    Smb_driver_Intel.sys        Tue Jun  4 12:04:14 2013 (51AE0FFE)
    dtsoftbus01.sys             Thu Jun 20 03:22:51 2013 (51C2ADCB)
    ApsHM64.sys                 Mon Aug  5 21:54:06 2013 (5200573E)
    Apsx64.sys                  Mon Aug  5 21:59:28 2013 (52005880)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    NETwew00.sys                Thu Aug 22 17:20:34 2013 (521680A2)
    btmhsf.sys                  Thu Sep  5 08:12:49 2013 (52287541)
    nvvad64v.sys                Fri Sep 27 16:25:30 2013 (5245E9BA)
    ibmpmdrv.sys                Thu Nov  7 04:42:58 2013 (527B60A2)
    nvlddmkm.sys                Mon Nov 11 08:24:05 2013 (5280DA75)
    nvpciflt.sys                Mon Nov 11 08:24:49 2013 (5280DAA1)
    
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=CHDRT64.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=Tppwr64v.sys
    http://www.carrona.org/drivers/driver.php?id=iBtFltCoex.sys
    http://www.carrona.org/drivers/driver.php?id=vm331avs.sys
    http://www.carrona.org/drivers/driver.php?id=RtsP2Stor.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=ApsHM64.sys
    http://www.carrona.org/drivers/driver.php?id=Apsx64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    NETwew00.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=ibmpmdrv.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    Windows 8.1 Pro 64bit


    Thanks for your analysis and advices, I've uninstalled the Daemon Tools and checked for the SPTD - it's removed. I am going to use my laptop as usual and if there is no more crashing in next few days, I'll mark this as solved. :-)
      My System SpecsSystem Spec

  4. #4


    Posts : 7
    Windows 8.1 Pro 64bit


    Well… it seems like it wasn't because of Daemon Tools, today I had BSOD when laptop was in absolutely idle state… checked it with BlueScreenView app and it's same error like the one I've sent in the original post. Guess I am going to try to play with drivers and if it doesn't help, I'll have to go back to Windows 7. Too bad, Windows 8.1 is way faster. :-/

    //UPDATE
    Hm, now I realized, that touchpad driver didn't load up after system restarted… hm.
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    In most cases it takes several tries to nail down the cause. In some cases it takes even more.
    The average BSOD topic goes 2 pages, with the difficult one's taking 4-6 pages or even longer.

    Please zip up the contents of C:\Windows\Minidump and upload it with your next post (if you can't zip it, copy it to the Desktop and zip it from there).

    If the subsequent memory dumps still indicate hardware, then I'd start with these free diagnostics: Hardware Diagnostics There's no harm in starting them now, and it may make things quicker for you if you do.
      My System SpecsSystem Spec

  6. #6


    Posts : 7
    Windows 8.1 Pro 64bit


    I did some driver experiments, I've uninstalled audio driver by Lenovo (using default Windows drivers), reinstalled touchpad driver and updated the ethernet driver. Then I took a look into BIOS and there was "Load optimized OS defaults" checked, so I tried to disable it and even though I didn't notice any actual changes in laptops functionality (or speed), I had no BSOD since that (4 days now). It is still too soon to say that some of the changes mentioned above did help, but everything runs ok now. I'll give it few more days and if there are no more errors, I'll come by and mark this as solved. Otherwise I will follow your instructions. Still, thanks alot for your time, I appreciate that.
      My System SpecsSystem Spec

  7. #7


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Nice work! Thanks for letting us know - this'll help others who come looking for help with similar problems.
      My System SpecsSystem Spec

  8. #8


    Posts : 7
    Windows 8.1 Pro 64bit


    I was thinking positive, but maybe too much. Today I received one nice BSOD while I was browsing reddit with Chrome. I've checked it via BlueScreenViewer and it's still the same error. I provide zipped Minidump as requested and I am going to do these hardware tests tonight.
      My System SpecsSystem Spec

  9. #9


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Have you run the hardware diagnostics that I requested previously? If so, what were the results? Here's the link in case you need it again: Hardware Diagnostics

    Try running Driver Verifier - it may point to a driver that we don't otherwise suspect (but, most likely it will point to hardware also). Please follow these instructions: Driver Verifier Settings

    Then:

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    WDKMD.sys Wed Mar 9 18:43:12 2011 (4D781090)
    Intel WiDi KMD (Wireless Display)
    http://www.carrona.org/drivers/driver.php?id=WDKMD.sys

    Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web.



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Fri Jan  3 05:27:01.561 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\010314-23687-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:2 days 0:00:55.288
    Probably caused by :GenuineIntel
    BugCheck 124, {0, ffffe00001e6d028, fe200000, 41136}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe00001e6d028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000fe200000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000041136, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  sppsvc.exe
    FAILURE_BUCKET_ID: 0x124_GenuineIntel__UNKNOWN
    CPUID:        "Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz"
    MaxSpeed:     2600
    CurrentSpeed: 2594
      BIOS Version                  HEET34WW (1.15 )
      BIOS Release Date             07/02/2013
      Manufacturer                  LENOVO
      Product Name                  688529G
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Sun Dec 29 11:48:02.857 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\122913-23703-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:1 days 0:00:30.594
    *** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
    Probably caused by :GenuineIntel
    BugCheck 124, {0, ffffe00001e87028, fe200000, 41136}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe00001e87028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000fe200000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000041136, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x124_GenuineIntel__UNKNOWN
    CPUID:        "Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz"
    MaxSpeed:     2600
    CurrentSpeed: 2594
      BIOS Version                  HEET34WW (1.15 )
      BIOS Release Date             07/02/2013
      Manufacturer                  LENOVO
      Product Name                  688529G
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Sat Dec 28 11:03:02.129 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\122813-21046-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:1 days 0:00:04.851
    Probably caused by :GenuineIntel
    BugCheck 124, {0, ffffe00001e24028, fe200000, 41136}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe00001e24028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000fe200000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000041136, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  sppsvc.exe
    FAILURE_BUCKET_ID: 0x124_GenuineIntel__UNKNOWN
    CPUID:        "Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz"
    MaxSpeed:     2600
    CurrentSpeed: 2594
      BIOS Version                  HEET34WW (1.15 )
      BIOS Release Date             07/02/2013
      Manufacturer                  LENOVO
      Product Name                  688529G
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Fri Jan  3 05:27:01.561 2014 (UTC - 5:00)**************************
    WDKMD.sys                   Wed Mar  9 18:43:12 2011 (4D781090)
    IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
    iwdbus.sys                  Mon Jul 23 16:19:17 2012 (500DB1C5)
    Rt630x64.sys                Mon Jul 30 12:03:12 2012 (5016B040)
    igdkmd64.sys                Tue Aug 21 13:08:36 2012 (5033C094)
    usb3Hub.sys                 Wed Sep 26 07:04:00 2012 (5062E120)
    XHCIPort.sys                Wed Sep 26 07:04:01 2012 (5062E121)
    HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
    Tppwr64v.sys                Wed Apr 17 08:14:17 2013 (516E9219)
    iBtFltCoex.sys              Thu Apr 18 10:17:24 2013 (51700074)
    vm331avs.sys                Tue Apr 30 04:47:50 2013 (517F8536)
    RtsP2Stor.sys               Wed May 15 23:27:01 2013 (51945205)
    SynTP.sys                   Tue Jun  4 12:03:11 2013 (51AE0FBF)
    Smb_driver_Intel.sys        Tue Jun  4 12:04:14 2013 (51AE0FFE)
    btmaux.sys                  Mon Jul 22 10:19:46 2013 (51ED3F82)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    NETwew00.sys                Thu Aug 22 17:20:34 2013 (521680A2)
    btmhsf.sys                  Thu Sep  5 08:12:49 2013 (52287541)
    nvvad64v.sys                Fri Sep 27 16:25:30 2013 (5245E9BA)
    ibmpmdrv.sys                Thu Nov  7 04:42:58 2013 (527B60A2)
    nvlddmkm.sys                Mon Nov 11 08:24:05 2013 (5280DA75)
    nvpciflt.sys                Mon Nov 11 08:24:49 2013 (5280DAA1)
    ApsHM64.sys                 Fri Nov 29 01:27:07 2013 (529833BB)
    Apsx64.sys                  Fri Nov 29 01:32:30 2013 (529834FE)
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Sun Dec 29 11:48:02.857 2013 (UTC - 5:00)**************************
    ApsHM64.sys                 Mon Aug  5 21:54:06 2013 (5200573E)
    Apsx64.sys                  Mon Aug  5 21:59:28 2013 (52005880)
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Sat Dec 28 11:03:02.129 2013 (UTC - 5:00)**************************
    CHDRT64.sys                 Thu Sep 20 02:11:21 2012 (505AB389)
    
    http://www.carrona.org/drivers/driver.php?id=WDKMD.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    usb3Hub.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    XHCIPort.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=Tppwr64v.sys
    http://www.carrona.org/drivers/driver.php?id=iBtFltCoex.sys
    http://www.carrona.org/drivers/driver.php?id=vm331avs.sys
    http://www.carrona.org/drivers/driver.php?id=RtsP2Stor.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=btmaux.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    NETwew00.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=ibmpmdrv.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=ApsHM64.sys
    http://www.carrona.org/drivers/driver.php?id=Apsx64.sys
    http://www.carrona.org/drivers/driver.php?id=ApsHM64.sys
    http://www.carrona.org/drivers/driver.php?id=Apsx64.sys
    http://www.carrona.org/drivers/driver.php?id=CHDRT64.sys
      My System SpecsSystem Spec

  10. #10


    Posts : 7
    Windows 8.1 Pro 64bit


    I have run hardware tests - hard drive just once and it seemed fine. RAM was running overnight… no errors after seven hours of testing. Today I tried the Driver Verifier and it seems like we are getting close to the issue - first dumpfile it created wasn't pointing to anything (from my amateur point of view), but the second one seems interesting - it points to Intel WiFi Link Driver. So I guess that is the problem. Just to be sure, I send these two dumps zipped in attachements.
      My System SpecsSystem Spec

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