Windows 8 and 8.1 Forums


Random BSOD ,,Error code: 0x7A ntoskrnl.exe

  1. #1


    Posts : 6
    Windows 8.1

    Random BSOD (Files: ntdll.sys , ntoskrnl.exe)


    Hi Everyone

    i got new High End Gaming PC ,,installed windoes 8.1 64bit and started to get random BSOD after normal use/ Gaming Freeze ( the same file that shows here ntoskrnl.exe and many others )

    I tried windoes 7 and and the same thing happen if not worse ,, i went back and installed windoes 8.1 64bit

    i tested my RAM first thing with memtest86 for 2 passes with no errors ,, i'm running Prime95 all the night and the max temp was 50c

    but 5 min ago when i tried to run firefox it froze for a few second then i got the error mentioned above

    i tried to run the Driver verifier in windoes to see if there is anymore errors or BSOD will happens but i didn't know how to use it
    -------------------

    update:

    i just got another BSOD ,, trtied to play BF4 then it crashed before i play actually


    i updated the attachment


    Please find the file attached and help me solve this and enjoy my new Pc

    Best Regards
    Last edited by 7Mine7; 24 Dec 2013 at 11:07.

      My System SpecsSystem Spec

  2. #2


    Hi

    Please provide a Speccy snapshot of your system following Publish a Snapshot using Speccy - Internet Applications Mini-Guides

    Make sure to post the web link "Speccy" displays.
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    Windows 8.1


    Hi

    here is my speccy snapshot

    http://speccy.piriform.com/results/l...FTuV3TL5SZS8vo


    i got a little freezing while loading my system ,, usually it take second to load all the programs ,, i waited 2 min before i can open my browser

    --------------------------------------

    i did run the verifier and i couldn't get into my desktop because of the BSOD of the driver nvlddmkm.sys which is clearly part of nvidia driver ( my GPU )

    so i went on Safe mode and uninstall the whole nvidia drivers ,, i will try and find old driver and see if this make any difference

    * i installed a newer beta driver but the same BSOD happend again when i try to play

    hope these information will help

    Thanks
    Last edited by 7Mine7; 24 Dec 2013 at 11:08.
      My System SpecsSystem Spec

  4. #4


    Hi

    Please try the below steps.

    1. Uninstall Daemon Tools

    "Daemon Tools" is a known BSOD causer and besides that Windows 8 came with in house options to mount ISO files without the help of third party tools. So please uninstall it completely.

    How to mount an ISO image in Windows 8

    2. Uninstall EVGA Precision.

    This software is known to cause BSOD by automatically modifying critical voltage, frequency settings of the graphics card. It should be uninstalled.

    3. Reset system BIOS.

    Clear the CMOS first and then load default values to make sure both CPU and RAM are working on unmodified voltage and frequency settings. Let the BIOS to decide what is best for the system.

    4. Update SSD firmware.

    How to update firmware : How to Upgrade Samsung SSD Firmware | StorageReview.com - Storage Reviews

    Samsung Magician Software : Samsung SSD (Solid State Drive) 840 series | Samsung SSD Website
      My System SpecsSystem Spec

  5. #5


    Posts : 6
    Windows 8.1


    Hi Anshad

    i did all the steps above ,, my SSD is updated already and i'm running stock speed ( No overclock)

    i will try to run game for now to see if this will make any differnce

    -----------------------------------------

    unfortunatly ,, still having BSOD ,, also i noticed it take more time to load to windows

    here is the report from the program Whocrashed

    On Tue 12/24/2013 8:20:25 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\122413-4812-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x14DCA0)
    Bugcheck code: 0x7A (0xFFFFF6E000001918, 0xFFFFFFFFC000000E, 0x14B5EE880, 0xFFFFC00000323000)
    Error: KERNEL_DATA_INPAGE_ERROR
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This bug check indicates that the requested page of kernel data from the paging file could not be read into memory.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Tue 12/24/2013 8:20:25 PM GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x5BCB2)
    Bugcheck code: 0x7A (0xFFFFF6E000001918, 0xFFFFFFFFC000000E, 0x14B5EE880, 0xFFFFC00000323000)
    Error: KERNEL_DATA_INPAGE_ERROR
    file path: C:\Windows\system32\drivers\dxgkrnl.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: DirectX Graphics Kernel
    Bug check description: This bug check indicates that the requested page of kernel data from the paging file could not be read into memory.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.


    and i ittached new file to analyze ,, hope i got help with that
    Thanks
    Last edited by 7Mine7; 24 Dec 2013 at 15:29.
      My System SpecsSystem Spec

  6. #6


    Hi

    BSOD 0x7A KERNEL_DATA_INPAGE_ERROR is storage related. What this error means, system having difficulty to read or write to the Pagefile located on the hard drive. Failing HDD, defective cabling, outdated storage controller driver etc are the main reason behind this BSOD. Although not common, Rootkit infections are also known to cause this BSOD.

    Please try the below steps.

    1. Change SATA data cable and reset the power cable.



    Make sure the cable you are using is a high quality SATA 6GB/s one. Standard 3Gb/s cable may create problem with SSD drives.

    2. If that didn't helps, switch the SATA port used to connect the SSD.

    I would also suggest doing a full surface test using the trial version of HDTunePro.

    HD Tune website




    3. Additionally scan for any Rootkits in the system using the below tools.

    Kaspersky TDSS Killer : TDSSKiller Download

    Malwarebytes Antirootkit : Malwarebytes Anti-Rootkit Download

    Please disable Avira before running these tools.


    Let me know your findings in next reply.
      My System SpecsSystem Spec

  7. #7


    Posts : 6
    Windows 8.1


    Hi

    i just changed the Sata Cable( i'm using the one came with the motherboared) and the port also ,, and downloaded the HD Tune pro ,, but i don't know what test ( benchmark) you want me to run ?!

    also i noticed this in this error in the health bar

    Attachment 33964

    i changed the cable and the port already,, what else can goes wrong ?!

    -----------------------------------

    update:

    i tried to run battelfield4 and got BSOD

    On Wed 12/25/2013 4:40:40 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\122513-4531-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x14DCA0)
    Bugcheck code: 0xEF (0xFFFFE000043C14C0, 0x0, 0x0, 0x0)
    Error: CRITICAL_PROCESS_DIED
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that a critical system process died.
    There is a possibility this problem was caused by a virus or other malware.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
    i started to think its from the game itself because i'm running many GPU benchmark programs and everything is OK,, but i will try to run other games today and let you know

    ------------------------------------------------------------

    update 2 :

    On Wed 12/25/2013 6:45:58 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\122513-8437-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x14DCA0)
    Bugcheck code: 0x7A (0xFFFFF6FC01384980, 0xFFFFFFFFC000000E, 0x2A3BC860, 0xFFFFF80270930C70)
    Error: KERNEL_DATA_INPAGE_ERROR
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This bug check indicates that the requested page of kernel data from the paging file could not be read into memory.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
    i got this error when i tried to install another game ( Assasin Creed 3 ) ,, any clue ?!

    Thanks
    Last edited by 7Mine7; 25 Dec 2013 at 13:50.
      My System SpecsSystem Spec

  8. #8


    Hi

    What you need to run is the Error Scan feature of HDtunePro which will do a full surface scan to detect bad sectors. If there are errors, they will be marked with red color in the map.




    Once the scan is complete and if there is no error detected, please complete the Rootkit scan i suggested in the previous post.

    If there is no malware in the system, please update the storage controller driver. First uninstall Intel Rapid Storage Technology from Control Panel --> Programs. Then download and install this version - https://downloadcenter.intel.com/con...tel%C2%AE+RST)

    If that also doesn't seems to help, please enable Driver Verifier as per instructions from Driver Verifier - BSOD related - Sysnative Forums

    "Verifier" will stress test all the third party programs and create a blue screen immediately if a violation detected. After you got more than one BSOD, please rerun the "SF Diagnostic tool" and upload the latest crash dump with next reply.
      My System SpecsSystem Spec

  9. #9


    Posts : 6
    Windows 8.1


    Hi Anshad

    all test are Clean ,, no errors ,, no Malwares or rootkit

    Attachment 33989
    i didn't find the Intel RST in the program or in the Device managers
    i installed it anyway but its not running ,, i will go check the bios if its disabled from there. ( now its running after restart )

    i'm running the Driver Verifier already ( i mentioned that in my 2nd reply ) ,, no additional or suprising BSOD beside the ones i'm having now


    Thanks
      My System SpecsSystem Spec

  10. #10


    Posts : 6
    Windows 8.1


    Hi

    I just want to let you know that as for today everything seems OK ,, no BSOD on battelfield 4 or Assasin Creed 3 or anything and everything running smooth

    hope it will stay like this

    I really appreciate your support on this ,, and i will try to strees the system a little bit before i close this case.

    Thanks & Best regards
      My System SpecsSystem Spec

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