Windows 8 and 8.1 Forums


BSOD on Windows 8.1 64 bit (system_service_exception and k

  1. #1


    Posts : 3
    Windows 8 64bit

    BSOD on Windows 8.1 64 bit (system_service_exception and k


    Hi,

    I have been having strange issues recently. Since september or so I have had 4 BSODs when using Windows Media Center Live TV, I thought it was related somehow to the tunner, but today I also got BSOD when not using live TV (although I was testing a different, external tunner, when it crashed and I was in WMC too, just not live TV)

    I tested RAM with memtest86 2 days ago, for an hour or so only but there were 0 errors.

    minidump from 2 days ago wasn't saved, it was page_fault_in_nonpaged_area
    2nd last file from today is system_service_exception and newest minidump isKernel_security_check_failure

    CPU Z screens and SF zip attached

    I would greatly appreciate any help or tips.

    Thank you very much.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

    TV Tuner drivers date from 2006 and 2009 - please uninstall the TV Tuner software and remove the device from your system

    SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
    1) That the SSD firmware is the latest available for the SSD. I usually can't see this info in the reports, so I rely on you to check it.
    2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to. If involved these should be visible in the memory dump - but it doesn't hurt to check manually.
    There are problems with this device in Device Manager:
    Not Available ROOT\SCSIADAPTER\0000 The drivers for this device are not installed.
    You can do more research using this link: Device Manager - Finding Unknown Devices - Windows 7 Help Forums

    You may decide to remove (uninstall) this device. Be aware that this can render your system unbootable. Be sure that you make a System Restore Point prior to this and that you have a working System Repair disk (test it) handy in case it doesn't boot (then use the System Restore feature from the System Repair disk to restore the system to the point you made previously).

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    azvusb.sys Thu Aug 13 07:29:32 2009 (4A83F91C)
    AzureWave Technologies
    http://www.carrona.org/drivers/driver.php?id=azvusb.sys

    LGBusEnum.sys Mon Nov 23 20:36:48 2009 (4B0B38B0)
    Logitech Keyboard
    http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys

    LGVirHid.sys Mon Nov 23 20:36:48 2009 (4B0B38B0)
    Logitech Gamepanel Virtual HID Device Driver
    http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys

    WmXlCore.sys Tue Apr 27 16:09:26 2010 (4BD74476)
    Logitech WingMan Translation Driver
    http://www.carrona.org/drivers/driver.php?id=WmXlCore.sys

    WmBEnum.sys Tue Apr 27 16:10:19 2010 (4BD744AB)
    Logitech WingMan Virtual Bus Enumerator Driver
    http://www.carrona.org/drivers/driver.php?id=WmBEnum.sys

    AF15BDA.sys Mon Jun 21 23:12:54 2010 (4C202A36)
    DigitalNow TinyTwin DVB-T Receiver
    http://www.carrona.org/drivers/driver.php?id=AF15BDA.sys

    Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web.

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sat Dec 21 11:42:31.141 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\122113-5734-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:16:43.308
    *** ERROR: Module load completed but symbols could not be loaded for Wdf01000.sys
    *** ERROR: Module load completed but symbols could not be loaded for USBXHCI.SYS
    *** ERROR: Module load completed but symbols could not be loaded for ucx01000.sys
    *** WARNING: Unable to verify timestamp for hcmon.sys
    *** ERROR: Module load completed but symbols could not be loaded for hcmon.sys
    Probably caused by :USBXHCI.SYS ( USBXHCI+20bba )
    BugCheck 139, {3, ffffd00028768cb0, ffffd00028768c08, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: ffffd00028768cb0, Address of the trap frame for the exception that caused the bugcheck
    Arg3: ffffd00028768c08, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x139_3_USBXHCI+20bba
    CPUID:        "Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz"
    MaxSpeed:     3200
    CurrentSpeed: 3200
      BIOS Version                  0801
      BIOS Release Date             09/02/2013
      Manufacturer                  ASUS
      Product Name                  All Series
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Sat Dec 21 11:21:34.819 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\122113-7765-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:34:30.275
    Probably caused by :memory_corruption
    BugCheck 3B, {c000001d, fffff8000023dc96, ffffd00028124d30, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c000001d, Exception code that caused the bugcheck
    Arg2: fffff8000023dc96, Address of the instruction which caused the bugcheck
    Arg3: ffffd00028124d30, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
    CPUID:        "Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz"
    MaxSpeed:     3200
    CurrentSpeed: 3200
      BIOS Version                  0801
      BIOS Release Date             09/02/2013
      Manufacturer                  ASUS
      Product Name                  All Series
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sat Dec 21 11:42:31.141 2013 (UTC - 5:00)**************************
    3xHybr64.sys                Wed Nov 22 02:55:38 2006 (4564027A)
    azvusb.sys                  Thu Aug 13 07:29:32 2009 (4A83F91C)
    LGVirHid.sys                Mon Nov 23 20:36:48 2009 (4B0B38B0)
    LGBusEnum.sys               Mon Nov 23 20:36:48 2009 (4B0B38B0)
    WmXlCore.sys                Tue Apr 27 16:09:26 2010 (4BD74476)
    WmBEnum.sys                 Tue Apr 27 16:10:19 2010 (4BD744AB)
    AF15BDA.sys                 Mon Jun 21 23:12:54 2010 (4C202A36)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
    RTKVHD64.sys                Tue Nov 20 06:10:14 2012 (50AB6516)
    LGSHidFilt.Sys              Thu Jan 17 15:15:00 2013 (50F85BC4)
    ElbyCDIO.sys                Mon Mar  4 04:21:51 2013 (513467AF)
    vmci.sys                    Fri May 17 21:19:18 2013 (5196D716)
    TeeDriverx64.sys            Tue Jul  2 14:38:08 2013 (51D31E10)
    VMNET.SYS                   Thu Jul 18 15:42:50 2013 (51E8453A)
    vmnetadapter.sys            Thu Jul 18 15:43:00 2013 (51E84544)
    vmnetbridge.sys             Thu Jul 18 15:43:47 2013 (51E84573)
    Rt630x64.sys                Fri Jul 26 03:01:35 2013 (51F21ECF)
    vsock.sys                   Wed Jul 31 22:46:10 2013 (51F9CBF2)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    tap0901.sys                 Thu Aug 22 08:40:01 2013 (521606A1)
    hcmon.sys                   Tue Aug 27 02:33:25 2013 (521C4835)
    vmnetuserif.sys             Tue Aug 27 14:17:36 2013 (521CED40)
    VMkbd.sys                   Tue Aug 27 14:48:15 2013 (521CF46F)
    vmx86.sys                   Tue Aug 27 15:32:58 2013 (521CFEEA)
    AtihdWB6.sys                Tue Sep 24 20:24:38 2013 (52422D46)
    AMDACPKSL.SYS               Tue Sep 24 20:24:41 2013 (52422D49)
    atikmpag.sys                Fri Nov 29 11:04:08 2013 (5298BAF8)
    atikmdag.sys                Fri Nov 29 11:59:33 2013 (5298C7F5)
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Sat Dec 21 11:21:34.819 2013 (UTC - 5:00)**************************
    Ph3xIB64.sys                Fri May  8 17:11:49 2009 (4A04A015)
    
    3xHybr64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=azvusb.sys
    http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
    http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
    http://www.carrona.org/drivers/driver.php?id=WmXlCore.sys
    http://www.carrona.org/drivers/driver.php?id=WmBEnum.sys
    http://www.carrona.org/drivers/driver.php?id=AF15BDA.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=LGSHidFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys
    http://www.carrona.org/drivers/driver.php?id=vmci.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=VMNET.SYS
    http://www.carrona.org/drivers/driver.php?id=vmnetadapter.sys
    http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=vsock.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=tap0901.sys
    http://www.carrona.org/drivers/driver.php?id=hcmon.sys
    http://www.carrona.org/drivers/driver.php?id=vmnetuserif.sys
    http://www.carrona.org/drivers/driver.php?id=VMkbd.sys
    http://www.carrona.org/drivers/driver.php?id=vmx86.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
    http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    Ph3xIB64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8 64bit


    Thank you very much for your help. I have updated all drivers as well as bios a couple of days ago and haven't had any bsod problems since. The unknown device was virtual clone drive, after reinstalling it doesn't show any error. I couldn't update all the logitech drivers as I already have latest, but that wasn't the cause of problems anyway. I have had some other issues but it is not related to this problem.

    Only briefly perhaps: once PC didn't boot or even post, fans were running, no error sounds, monitors black, kb and mouse inactive. I disconnected 1 monitor, connected other to mobo directly, removed gpu, reset cmos, removed 1 ram, then I disconnected the monitor from pc and suddenly keyboard and mouse were lit. So I put mobo back, connected both monitors and everything worked... I suspect it might be my old psu dying or not handeling the new GPU (R9 270x that I got a week ago, PSU is Seasonic SS-500ET, T3 500W OEM (bought in September 2010).

    Later that day this happened out of nowhere, when starting iTunes:
    https://www.youtube.com/watch?v=ptbaG4f2rfc
    screen went mad, PC didn't freeze though, everything kept working. No error log in event viewer. I restarted and all good again.

    Probably replacing psu is the safest bet. Thank you again.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I'm glad it's working well for you. Thanks for letting us know!
      My System SpecsSystem Spec

BSOD on Windows 8.1 64 bit (system_service_exception and k
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