Windows 8 and 8.1 Forums


Google Chrome or watching videos - Frequent BSODs

  1. #1


    Arlington, Texas
    Posts : 2
    Windows 8.1

    Google Chrome or watching videos - Frequent BSODs


    My laptop has been crashing regularly and very often for about a month. Happens most of the time when I open a new webpage on chrome, or a video plays in browser - and I get this error displayed: Attempted Execute of NoExecute Memory.

    I suppose this is a driver problem - this became a menace ever since I tried updating my video and audio drivers from the HP Website (Using a HP Envy DV6 7245us Laptop). I've tried reinstalling the drivers but it didn't solve the problem.

    The laptop is new - bought it in September. Worked fine. Ran virus scans - nothing detected (I use BitDefender).

    OS: Windows 8.1 64-bit
    RAM: 6 GB
    2.3GHz up to 3.2GHz AMD Quad-Core A10-4600M Accelerated Processor
    AMD Radeon HD 7660G Discrete-Class graphics and up to 3060MB total graphics memory

    Attachment 33702

      My System SpecsSystem Spec

  2. #2


    Hi

    There seems to be multiple Antivirus softwares installed in your system. Comodo and Bitdefender . Running multiple AV programs is a very bad idea. It will cause issues including BSOD, crashes and in fact will lower the system security.

    Please follow the below steps.

    1. Uninstall Comodo completely from the system. It's firewall drivers seems to be directly associated with the crashes.

    2. Uninstall AMD quickstream software.

    Let us know how the system works after the above steps.
      My System SpecsSystem Spec

  3. #3


    Arlington, Texas
    Posts : 2
    Windows 8.1


    Thanks for your response. I suppose that fixed it. No crashes so far since yesterday. I suppose AMD Quickstream was the cause behind it because the crashes began after I reinstalled the graphics card drivers (updated version from HP's site). The laptop is functioning a lot better, and I've noticed the laptop starts up faster as well.

    Thank you. I'll observe the laptop a few more days

    Thank you once again
    Quote Originally Posted by Anshad Edavana View Post
    Hi

    There seems to be multiple Antivirus softwares installed in your system. Comodo and Bitdefender . Running multiple AV programs is a very bad idea. It will cause issues including BSOD, crashes and in fact will lower the system security.

    Please follow the below steps.

    1. Uninstall Comodo completely from the system. It's firewall drivers seems to be directly associated with the crashes.

    2. Uninstall AMD quickstream software.

    Let us know how the system works after the above steps.
      My System SpecsSystem Spec

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