Windows 8 and 8.1 Forums


2x BSOD after updating Windows 8 to 8.1

  1. #1


    Posts : 67
    Windows 8.1

    2x BSOD after updating Windows 8 to 8.1


    After having updated 8 to 8.1 after official release some weeks my computer did not run well at all. In my post from 3 weeks ago (performance and maintenance) I reported doing a sfc/scannow in which corrupted files were found but unable to repair. Following the instructions on this forum I carried out a "online/clean-up/restorehealth" this was completed with the result "Result: The restore operation completed successfully. The component store corruption..."

    Some days later my computer went into blue screen (BSOD) from which I was unable to get out of. Finally I took the only option open to me (as far as I knew/capabilities ) and used the Lenovo restore option, reverting back to Windows 8.

    (This probably happened on December 10th since I have 2 Critical Kernal-Power 41 listed)

    At first I did not want to update to 8.1 again, but in the end I did - about 5 days ago. This time I first contacted Lenovo about updating drivers. They told me to update the following (after installing 8.1):

    Chipset: Intel chipset Driver for Windows 8.1 (64-bit) Version : 9.4.0.1022
    Video: CPP2 AMD DISCRETE VGA CARD DRIVER for Windows 8.1 (64-bit) Version: 13.152
    Audio: Realtek Audio Driver for Windows 8.1 (64-bit) Version: 6.0.1.7030
    LAN: Realtek Lan Driver for Windows 8.1 (64-bit) Version: 8.018.0621.2013
    STORAGE: Intel RST Driver for Windows 8.1 (64-bit) - Desktop Version: 12.8.0.1016

    Which I did.

    Today (20/12/13) the computer went into BSOD again (only not as serious as last time) and restarted.

    Because I did not have time to read the BSOD text I have now d-activated the automatic restart (don't know if this is good or not - please advise?)

    I have downloaded the Brink software and the zip will be uploaded - also what I hope is the correct Dump file.

    The computer has a GERMAN Language system!

    ADDITIONAL INFO


    Please Note - I am a novice so the following might be completely wrong

    POSSIBLE AREA OF SUSPICION

    One thing I have noted in the two versions 8 and 8.1 is that of the - USB Disconnect Icon

    In 8 this works immediately = (which means) when I click ob icon the small window showing me the USB connections which I can select opens immediately - and all USB connections are shown and I can select one and it is immediately free for disconnection (when not still being used)

    In 8.1 this "does not" work immediately = you get a delay period with a whirring sound (computer working ) and after several moments the USB selection screen finally opens. Sometimes I have to click a couple of times.

    Every day I charge a small MP3 player on my computer

    In 8 this works without any problem = (this means) the MP3 blue light blinks while charging and turns to steady light when charged. It is listed in USB window and disconnects without any trouble immediately after pressing USB icon.

    In 8.1 the MP3 is not listed in USB icon list (although the content file window of the MP3 has opened in main screen of computer) also I noted today that the charging of MP3 was sporadic = (this means)the blue MP3 light blinked for a while and then there was no light at all, but later it started charging/blinking again.

    Lenovo do not offer a USB driver update for Windows 8.1

    Computer is a Lenovo desktop H430, i3-3220 3.3, 1 T, 8 GB memory


    ***The BSOD is listed as 41 with (63) task category - what is 63 task category? What area does this cover? (USB?)

    Plus

    Malwarebytes Free was running a Full Scan at time of todays BSOD
    Last edited by xyz; 10 Mar 2014 at 04:08.

      My System SpecsSystem Spec

  2. #2


    Posts : 67
    Windows 8.1


    No one can help?
      My System SpecsSystem Spec

  3. #3


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I'm sorry that no one responded to your post.
    My work increased my hours over the holidays - and that detracted from my ability to provide help here.

    If you still need help, please post back and I'll respond within 24 hours.

    The Event ID 41 is simply Windows' way of telling you that the system shut down and Windows doesn't know why.
    This can be caused by a crash (BSOD), can be caused by holding the power button down to turn off the system, or can be caused by several other events.

    The bugcheck code of 209 translates to hex 0xD1 - an STOP 0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL error
    While waiting for a reply, please run Driver Verifier according to these directions: Driver Verifier Settings
      My System SpecsSystem Spec

  4. #4


    Posts : 67
    Windows 8.1

    repeat of computer shutdown problem leading to first BSOD


    Once again (this happened as first major problem in first BSOD - critical-services-failure and stuck in Blue Screen that only a restore to factory would fix) my computer last night took a very long time to shutdown. This morning I ran a sfc /scannow - and as last time - damaged files were found - but not reparable. Tried several more sfc /scannow - no change.

    ran

    • DISM.exe /Online /Cleanup-image /Scanhealth
    • DISM.exe /Online /Cleanup-image /Restorehealth

    Successful


    2013-12-25 12:17:53, Info CSI 00000008 CSI Store 286279841376 (0x00000042a79bb660) initialized
    2013-12-25 12:17:53, Info CSI 00000009 StoreCorruptionRepair transaction begun. WcpVersion: [l:80{40}]"6.3.9600.16384 (winblue_rtm.130821-1623)".
    2013-12-25 12:17:53, Info CSI 0000000a@2013/12/25:11:17:53.632 Starting corruption detection (InnerFlags=5)
    2013-12-25 12:23:20, Info CSI 0000000b Hashes for file member \SystemRoot\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CN BJ2530.DPB do not match actual file [l:36{18}]"Amd64\CNBJ2530.DPB" :
    Found: {l:32 b:K474AOsP9e8EvPCOTR2ugigWesZgf2HgVrVuMUwoKCk=} Expected: {l:32 b:n520k714Uu3utHa5JGQ6HQYbZphKhlMWq5pEmfnCDuw=}
    2013-12-25 12:23:37, Info CSI 0000000c@2013/12/25:11:23:37.356 Corruption detection complete. numCorruptions = 1, Disp = 1.
    2013-12-25 12:23:37, Info CBS Repr: CSI meta data corruption found, will commit repair transaction if repair is asked.
    2013-12-25 12:23:37, Info CSI 0000000d@2013/12/25:11:23:37.418 CSI Transaction @0x42a8869320 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [26]"TI5.30343522_3854053448:1/"

    2013-12-25 12:23:37, Info CSI 0000000e@2013/12/25:11:23:37.418 CSI Transaction @0x42a8869320 destroyed
    2013-12-25 12:23:37, Info CBS Repr: CSI Store check completes




    and



    (p) CSI Payload Corrupt amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB

    Summary:
    Operation: Detect only
    Operation result: 0x0
    Last Successful Step: CSI store detection completes.
    Total Detected Corruption: 1
    CBS Manifest Corruption: 0
    CBS Metadata Corruption: 0
    CSI Manifest Corruption: 0
    CSI Metadata Corruption: 0
    CSI Payload Corruption: 1
    Total Repaired Corruption: 0
    CBS Manifest Repaired: 0
    CSI Manifest Repaired: 0
    CSI Payload Repaired: 0
    CSI Store Metadata refreshed: True


    and



    013-12-25 12:29:08, Info CSI 00000008 CSI Store 559907202032 (0x000000825d11e3f0) initialized
    2013-12-25 12:29:08, Info CSI 00000009 StoreCorruptionRepair transaction begun. WcpVersion: [l:80{40}]"6.3.9600.16384 (winblue_rtm.130821-1623)".
    2013-12-25 12:29:08, Info CSI 0000000a@2013/12/25:11:29:08.091 Starting corruption detection (InnerFlags=5)
    2013-12-25 12:34:52, Info CSI 0000000b Hashes for file member \SystemRoot\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CN BJ2530.DPB do not match actual file [l:36{18}]"Amd64\CNBJ2530.DPB" :


    and


    2013-12-25 12:36:18, Info CBS All WCP store corruptions are fixed. Clear corruption flag.
    2013-12-25 12:36:18, Info CBS
    =================================
    Checking System Update Readiness.

    (p) CSI Payload Corrupt (Fixed) amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB

    Summary:
    Operation: Detect and Repair
    Operation result: 0x0
    Last Successful Step: Entire operation completes.
    Total Detected Corruption: 1
    CBS Manifest Corruption: 0
    CBS Metadata Corruption: 0
    CSI Manifest Corruption: 0
    CSI Metadata Corruption: 0
    CSI Payload Corruption: 1
    Total Repaired Corruption: 1
    CBS Manifest Repaired: 0
    CSI Manifest Repaired: 0
    CSI Payload Repaired: 1
    CSI Store Metadata refreshed: True
    Found: {l:32 b:K474AOsP9e8EvPCOTR2ugigWesZgf2HgVrVuMUwoKCk=} Expected: {l:32 b:n520k714Uu3utHa5JGQ6HQYbZphKhlMWq5pEmfnCDuw=}



    Full CBS report:

    unable to upload
    500 - Internal server error. (still unable to upload due this errror)

    Please note: I did the same (above) successful "DISM.exe /Online /Cleanup-image /Restorehealth" (before my computer had its first BSOD after updating from 8 to 8.1) - two days later my computer went into Blue Screen "critical-services-failed" BSOD - that BSOD also started with problem of long shutting down of computer!

    If this is in anyway related to the USB Icon disconnect problem (also fully reported on: 8.1 won't run on desktop without causing BSOD - Microsoft Community ) I am unable to say.

    I have followed your link to Driver Verifier Settings I am not sure if my technicl capabilities are suited for doing this. I will re-read it again, and see if I could try this.
    Last edited by xyz; 25 Dec 2013 at 09:13.
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I fix the BSOD's first, then I work on the other stuff (like the USB problem)
    Often the BSOD fix will fix the other problems.

    As for the SFC.EXE issues - please post over in the Windows Update forums and follow their instructions for posting: Windows Updates & Activation - Windows 8 Forums
    FYI - the CBS report may be too big to upload here.
    1) Zip it up to see if that helps
    2) If that doesn't, then upload it to a free file-hosting service and post a link to itBut I leave that up to the helpers in the Windows Update forum - as I can't really read these reports well

    As for the Driver Verifier instructions, just follow the instructions line by line.
    If you run into difficulty with a line, post back and we'll go into more detail.
      My System SpecsSystem Spec

  6. #6


    Posts : 67
    Windows 8.1


    here is CBS in zip

    8.1 does not have the "System Repair Disk
    " option ???? (Using Driver Verifier i.....)

    Have to admit I am not at all comfortable about doing this "Driver Verifier check" - although I can see why it might need to be done - my technical abilities with computer are not that high - its way above my head

    1) - Go to Start and type in "verifier" (without the quotes) and press Enter
    2) - Select "Create custom settings (for code developers)" and click "Next"
    3) - Select "Select individual settings from a full list" and click "Next"
    4) - Select everything EXCEPT FOR "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next"
    5) NOTE:
    "IRP Logging", if selected, is best analyzed by posting the Full/Kernel Memory dumps (zip them up and upload them to a free file hosting service and post a link to it on the forums).
    6) NOTE:
    "Special Pool" may be able to be used depending on amount of RAM and errors being seen. In situations with small amounts of RAM, DO NOT select it,

    7) - Select "Select driver names from a list" and click "Next"
    Then select all drivers NOT provided by Microsoft and click "Next"
    - Select "Finish" on the next page.


    - I have numbered all - which ones and exactly what do I have to select ????
    - and I will have to do it without "System Repair Disk

    I would also like to thank you very warmly for taking time at Christmas to reply and help me - hope I did not get you into trouble, or spoil the Christmas dinner, or upset any kids
    Last edited by xyz; 10 Mar 2014 at 04:08.
      My System SpecsSystem Spec

  7. #7


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I will have to check on the System Repair disk for 8.1
    I will do it tomorrow at work.

    I will reply back tomorrow and will answer the questions that you have about Driver Verifier then.
    I will wait until you're able to come back online for a response. I understand that the children come first (I have 2 children, 2 step-children, and 7 grandchildren).

    The CBS log should go with your post in the Windows Update forums (link here: Windows Updates & Activation - Windows 8 Forums )
      My System SpecsSystem Spec

  8. #8


    Posts : 67
    Windows 8.1

    tried verifier - failed


    I gave the Verifier a quick run - but was not successful

    I need to know exactly what I should choose - unfortunately the Verifier is in German - and MS do not give a German version for the settings - just in English

    From text link: Select everything EXCEPT FOR "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next"

    using snipping tool I have copied the computers Verifier in German . can you help?

    I might know what
    Low Resource Simulation is (please see: verifier setup2_is this low resource simulation -: this is the third photo down)
    -is this correct?

    But I do not know what
    Force Pending I/O Requests is
    ????
    Using the snipping tool shots, can you please tell me each step - what I should select (and what not!!)

    For example is step 1 the top selection = Standard - or the second selection = User

    When I know which and what to select I will give it another try when my son is here, so tomorrow or day after or so.


    I did just check for any unsigned DRIVERS = the result was none (or no problem?)

    Treiber = Driver
    Last edited by xyz; 10 Mar 2014 at 04:09.
      My System SpecsSystem Spec

  9. #9


    Posts : 67
    Windows 8.1

    Another blue screen bsod !!!


    ANOTHER BLUE SCREEN BSOD !!!

    KMODE_EXCEPTION_NOT_HANDLED

    unable to get out of BSOD Blue Screen

    In process of Windows 8 restore (using another computer now to send this)
      My System SpecsSystem Spec

  10. #10


    Posts : 67
    Windows 8.1


    Although Lenovo support said I did not need to do a BIOS 8.1 update - it is looking like this should have been done ?????? As novice can I do this easily and safely? Although at the moment I am inclined to stick with W8
      My System SpecsSystem Spec

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2x BSOD after updating Windows 8 to 8.1
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