Windows 8 and 8.1 Forums

2x BSOD after updating Windows 8 to 8.1

  1. #41

    Posts : 1,883

    I haven't debugged in a few years, but it's "nice" to see the good old antivirus blues rear its ugly head.

    0x24 almost always means antivirus and/or other security software funk, especially on known-well hardware.

    1) Uninstall Tune-Up Utilities.

    2) Remove Avast with tool they offer (safe mode is best). Replace with MSE to test, or on permanent basis.

    3) Very much could be the cause, as noted above:

    2: kd> lmvm PxHlpa64
    start             end                 module name
    fffff880`014e3000 fffff880`014ee380   PxHlpa64   (deferred)             
        Image path: \SystemRoot\System32\Drivers\PxHlpa64.sys
        Image name: PxHlpa64.sys
        Timestamp:        Fri Feb 02 16:24:22 2007 (45C3AC06)
        CheckSum:         0001320C
        ImageSize:        0000B380
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Boot to safe mode, delete the shown driver file then open Regedit. Delete the driver's key at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services

    (If you're lazy and don't have Safe Mode configured, normal mode should be ok.)

    Reboot to normal mode. If cd/dvd drive stops working, that's a good thing. We'll fix that next.

      My System SpecsSystem Spec

  2. #42

    Posts : 5,139
    Win8.1Pro - Finally!!!

    After 5 pages of posts it's difficult to remember the details that you've posted.
    Additionally, I have serious eye problems, so I can't re-read the entire topic before posting (search Google for Toxic Epidermal Necrolysis if you're interested).
    Next, I have been experiencing back spasms over the last week and a half - and cannot spend long sitting in a chair without increasing the spasms.
    Finally, I do not recall you having posted this information: Blue Screen of Death (BSOD) Posting Instructions Without it I cannot check the specs/operation of your system.
    Thank you for bearing with me.

    As I've said, the PxHlpa64.sys driver probably isn't the problem - and I've seen instances where removing the driver makes the system unbootable (this was a year or two ago).

    The PxHlpa64.sys driver is used in many different CD/DVD programs - not just Sonic.
    If I had the information I requested ( Blue Screen of Death (BSOD) Posting Instructions ) I could suggest some of the programs on your system that might use it.

    If you choose to remove the PxHlpa64.sys driver as MasterChief suggests, please be sure to:
    1) Rename (not delete) the driver
    2) Have recovery disks ready
    3) Make a system restore point before doing it.

    SMART status is not a drive test, it's merely a set of indicators that may or may not reveal a problem with the drive. If you wish to test the drives with the Western Digital diagnostics, please use the Extended test. I would expect them to pass (because of the SMART results), but it is not 100% accurate.

    The date on the ICCWDT.sys driver (in the link you gave) is the date the system was looked at (discovered), not the date of the driver itself.
    I was able to extract this info from the memory dump:
    3: kd> lm vm iccwdt
    start             end                 module name
    fffff800`05a32000 fffff800`05a3e000   ICCWDT     (deferred)             
        Image path: \SystemRoot\System32\drivers\ICCWDT.sys
        Image name: ICCWDT.sys
        Timestamp:        Wed Aug 18 04:27:45 2010 (4C6B9981)
        CheckSum:         0001100B
        ImageSize:        0000C000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    BTW - the link I gave previously says that the driver is Win8 compatible (in v4.2.0.8 of the XTU tool) - I could swear it wasn't there yesterday! Timestamps on the drivers are listed in 2 of the reports that I had requested ( Blue Screen of Death (BSOD) Posting Instructions )
      My System SpecsSystem Spec

  3. #43

    Posts : 67
    Windows 8.1

    Thanks a lot of your input MasterChief, really appreciate all help!

    PxHlpa64 ?????

    As far as I know none of the software in the list that use this driver are installed on computer (as in this thread Link below):

    Found this thread:

    Pxhlpa64.sys event log error - help please Solved - Windows 7 Help Forums

    “07 April 2012 from Tekno Venus: Ah wait, I have an idea.

    Can you disable it with autoruns? Autoruns for Windows”

    This apparently worked on this Windows 7 issue and BSOD

    Possibly I could download this software just to disable this one driver???? (and then uninstall this software afterwards)

    However, don’t want to start messing about with too many other things I know little about!

    Autoruns for Windows

    Have put on HOLD my plan to update to 8.1 today!

    Windows 8 is running stable now (as far as I can tell as normal user)

    Run a regular sfc /scannow check to see if any files are getting corrupted - all good so far

    run my installed software to see if anything causes a problem - all good so far
    Last edited by xyz; 10 Mar 2014 at 04:03.
      My System SpecsSystem Spec

  4. #44

    Posts : 67
    Windows 8.1

    First of all really SORRY usasma for the misunderstanding - no critic was intended at all - my fault!

    you are right - I too am dizzy from all this (and we posted simultaneously the last Posts - so there is also a cross over confusion).

    here is the ZIP (hope it is done right and gives the needed info)

    I await your answer before doing anything else

    (will leave the PxHlpa64.sys alone - not too keen on messing about anyway unless I am sure - and if I have to remove it then I would prefer using that software as I can just disable it without deleting - can always reactivate it if it is needed later)

    ***Have just deleted first upload of ZIP wasn't aware that there was info enclosed that should not be given out***

    Hope there is no other information in this ZIP File that should not be accessible to everyone - if there is - please warn me!!!!!
    Last edited by xyz; 10 Mar 2014 at 04:04.
      My System SpecsSystem Spec

  5. #45

    Posts : 1,883

    New crash is again an ntfs.sys related one, which of course is a storage sub-system driver. (Hint: So is the px driver -AND- antivirus can easily affect this too.) I recommend following as I've shown about the Px driver. The system will not become unbootable in any way as long as you delete the registry key for the driver as well, as instructed. (Look inside the key for the driver file reference to ensure you've chosen to delete the correct one. It is also a good idea to run Ccleaner's registry cleaner directly after doing this, as well.)

    Then when back to Windows, it's a simple operation to delete upper and lower filters to get the optical drive to work well again.

    Over the years, hundreds or thousands of machines I've helped fix like this.

    That being said, it is only my recommendation. It's your machine, and Usasma has obviously put in a lot of effort here, so all things considered, of course it's your choice what to do.

    I recommend removing Avast and TuneUp Utilities as shown above, all the same. If Usasma needs to troubleshoot further, it will in and of itself, go a very long way to aiding him.

    Unless specifically asked something, I will leave this thread for Usasma to continue handling as I do not wish to step on toes, so-to-speak.

    You're welcome.
      My System SpecsSystem Spec

  6. #46

    Posts : 67
    Windows 8.1

    Thanks a lot MasterChief, I am sure you are not stepping on anyone's toes here! That's the idea of a Forum, to get different ideas, views solutions, etc. And yes, your right, Usasma has put in a hell of a lot of time and work on this - for which I am truly very grateful - and I am still following his leads on this, but that does not exclude other people. I have listened to what you say in both posts - and found this software that disables this driver as reported in a Windows 7 post - and have to admit would feel more comfortable using that. But; I am holding on that for the moment, but does not mean I have rejected this at all - I am listening, taking notice and truly welcome continued input from you. It's not about toes here, it's just about getting this problem fixed - and I am really grateful for the work Usasma puts into this - and for your input too! All's welcome.
      My System SpecsSystem Spec

  7. #47

    Posts : 67
    Windows 8.1

    Windows 8 still running stable - as far as I can tell - and regular sfc /scannow also okay

    But what happens when and "if" I update to 8.1 - once again crashes?
      My System SpecsSystem Spec

  8. #48

    Posts : 1,883

    Very glad to hear it.

    It's not going to crash if you update. I wouldn't worry at all. Just don't go adding any software with drivers, and if you do, do some research online for 10 minutes to see if people are complaining or not about it.

    Worst case scenario: We fix it.

    You're welcome.
      My System SpecsSystem Spec

  9. #49

    Posts : 67
    Windows 8.1

    Situation Update
    I have just had a very long conversation with one of the Lenovo Support Technicians. The conclusion from this conversation is:

    1. You are correct MasterChief in the issue of W8.1 and antivirus. Antivirus programmes can create issues with 8.1
    2. If I don’t really need 8.1 then stay with Windows 8 – and maybe try with 8.1 in a few months time if I want, then maybe ???? some of the problems will be resolved by then?
    3. If Windows 8 is running stable at the moment – which it is - then do nothing, change nothing, just let it be.
    4. When and if I try to update to 8.1 then the following should happen: a) download the latest chips/graphic/audio drivers for 8.1 from Lenovo download driver page – store these somewhere outside the computer. B) download latest drivers from website of manufactures of chips/graphic/audio – store these too. C) Windows 8.1 will also automatically install drivers – but these might not be correct and might cause crashes, so c) in device manager I should try one of the other (downloaded) drivers to see which works best *** Did not quite understand the settings bit for this – I should not allow Device manger to automatically select drivers, but do this myself manually – on phone I thought I understood how/what I should do - but now looking at Device Manager not too sure how to stop the automatic and select the manual!!!!????**
    5. But for the moment this is not a concern. I will stay with Windows 8 (for the next couple of months at least) and will change nothing unless I see problems are starting – in which case I will update the windows 8 chips/graphic/audio drivers. But at the moment everything is stable.
    6. I will consider ditching avast antivirus and just use Defender – but in Windows 8 – I do not see it causing any problems! But.....? If I update to 8.1 then I will definitely have to uninstall it for the update period and first trial period.

    So for the moment I will just wait and continue to monitor Windows 8 – I see no problems and the last sfc /scannow was also problem free.
    Still waiting to hear if there was anything significant in my last dmp upload from the Blue Screen of Death (BSOD) Posting Instructions

    And of course many many thanks for the help and advice so far - really appreciate it

    Will keep you posted
      My System SpecsSystem Spec

  10. #50

    Posts : 67
    Windows 8.1

    Another NTFS_File_System BSOD after sleep

    Once again BSOD (Windows Smiley) after waking from sleep = NTFS_File_System (Ntfs.sys)

    Will run a sfc /scannow

    sfc / scannow was okay ???
    Last edited by xyz; 10 Mar 2014 at 04:04.
      My System SpecsSystem Spec

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2x BSOD after updating Windows 8 to 8.1
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