Windows 8 and 8.1 Forums


2x BSOD after updating Windows 8 to 8.1

  1. #11


    Posts : 67
    Windows 8.1


    Computer is back with Windows 8 - running fine so far - although only a couple of software has been installed so far (Nightly, Bitdefender Free -McAfee Tool was used to remove installed trial McAfee first, and CCleaner). But all the other software ran on Windows 8 before without any problems (Although MS Word 2007 worked better in 8.1).

    USB is not a problem MP3 Player charges okay, is listed and when USB icon is clicked window opens immediately - without any sound of computer working as in 8.1, disconnects when clicked on.

    I guess it must be a driver problem with 8.1 - but...??? All available driver updates for 8.1 were installed!

      My System SpecsSystem Spec

  2. #12


    Posts : 5,139
    Win8.1Pro - Finally!!!


    This is a research project on your part now.
    Just because you have the latest available driver doesn't mean that it's compatible with 8.1
    So, start with the drivers listed in the memory dumps that I analyzed - and verify that the programs for each one of them are compatible with Win8.1

    FYI - the Recovery Drive function in 8.1 is essentially the same as the Repair Disc function in 8 - the major difference being that in 8.1 you must use a USB drive - and you have the choice to include the recovery partition. If you don't include a recovery partition, then the drive is less than 512 mB in size.

    Today I compared a System Repair disc from Win8 with a Recovery Drive from Win8.1
    The first 2 levels of the directory structure are the same
    The 8.1 files are slightly larger than the 8 files, but I'll have to work on them in detail to see exactly what the difference is (and I'm still working on the translation from Deutsch to English for Driver Verifier).
    In the meantime, you can use the Recovery Drive in place of the System Repair disc.

    Please run the data collection tool again - and let it run for at least 15 minutes (or until the tool itself says that it's done). Then zip it up and upload it with your next post.

    While waiting, check in Device Manager to see if there are any devices with problems. In particular I'm looking for problems with the xHCI or XHCI controllers.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    Afc.sys Wed Jul 12 01:48:20 2006 (44B48D24)
    Arcsoft(R) ASPI Shell (CD/DVD program)
    http://www.carrona.org/drivers/driver.php?id=Afc.sys

    acedrv11.sys Wed Feb 24 05:20:17 2010 (4B84FD61)
    Protect Software GmbH ProtectDisc x64/x86 Hybrid Driver
    http://www.carrona.org/drivers/driver.php?id=acedrv11.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Fri Dec 20 03:10:53.646 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\122013-36765-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:1 days 14:17:45.372
    *** ERROR: Module load completed but symbols could not be loaded for Wdf01000.sys
    *** ERROR: Module load completed but symbols could not be loaded for USBXHCI.SYS
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :USBXHCI.SYS ( USBXHCI+21e82 )
    BugCheck D1, {b8, 2, 0, fffff8000020170a}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 00000000000000b8, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff8000020170a, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_USBXHCI+21e82
    CPUID:        "Intel(R) Core(TM) i3-3220 CPU @ 3.30GHz"
    MaxSpeed:     3300
    CurrentSpeed: 3293
      BIOS Version                  ESKT19A
      BIOS Release Date             09/12/2012
      Manufacturer                  LENOVO
      Product Name                  2558
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Fri Dec 20 03:10:53.646 2013 (UTC - 5:00)**************************
    Afc.sys                     Wed Jul 12 01:48:20 2006 (44B48D24)
    acedrv11.sys                Wed Feb 24 05:20:17 2010 (4B84FD61)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    mbam.sys                    Thu Feb 28 15:33:07 2013 (512FBF03)
    trufos.sys                  Wed Mar  6 06:47:58 2013 (51372CEE)
    avc3.sys                    Thu Apr 11 04:31:58 2013 (516674FE)
    avckf.sys                   Thu Apr 11 04:35:04 2013 (516675B8)
    gzflt.sys                   Mon Apr 22 06:21:00 2013 (51750F0C)
    Rt630x64.sys                Fri Jun 21 05:29:10 2013 (51C41CE6)
    AtihdWB6.sys                Sat Jun 22 22:19:48 2013 (51C65B44)
    bdfwfpf.sys                 Tue Jul  2 07:03:14 2013 (51D2B372)
    iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
    dump_iaStorA.sys            Thu Aug  1 21:39:52 2013 (51FB0DE8)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    RTKVHD64.sys                Fri Aug 30 08:59:57 2013 (5220974D)
    atikmpag.sys                Fri Aug 30 18:32:32 2013 (52211D80)
    atikmdag.sys                Fri Aug 30 20:02:50 2013 (522132AA)
    
    http://www.carrona.org/drivers/driver.php?id=Afc.sys
    http://www.carrona.org/drivers/driver.php?id=acedrv11.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=mbam.sys
    http://www.carrona.org/drivers/driver.php?id=trufos.sys
    http://www.carrona.org/drivers/driver.php?id=avc3.sys
    http://www.carrona.org/drivers/driver.php?id=avckf.sys
    http://www.carrona.org/drivers/driver.php?id=gzflt.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
    http://www.carrona.org/drivers/driver.php?id=bdfwfpf.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
      My System SpecsSystem Spec

  3. #13


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Deutsch to English - settings for Driver Verifier (Win8.1):
    Spezieller Pool
    = Special Pool
    IRQL-Uberprufung erzwingen = Force IRQL checking
    Simulation geringer Ressourcen nach dem Zufallsprinzip Rondomized low resources simulation
    Poolnachverfolgung = Pool tracking
    E/A-Uberprufung = I/O verification
    Deadlock - Erkennung = Deadlock detection
    DMA - Uberprufung
    DMA Checking
    Sicherheitsuberprufungen
    Security checks
    Ausstehende E/A-Anforderungen erszingen (*) Force pending I/O requests
    IRP-Protokollierung (*) = IRP logging
    Sonstige Prufungen = Miscellaneous checks
    Invariante MDL-Uberprufung fur Stapel (*) Invariant MDL checking for stack
    Invariante MDL-Uberprufung fur Treiber (*) Invariant MDL checking for driver
    Testen der Verzogerung des Energieverwaltungsfra.... Power framework delay fuzzing
    DDI-Kompatibilitatsuberfrufung = DDI compliance checking
    Systematische Simulation geringer Ressourcen Systematic low resources simulation
    DDI-Kompatibilitatsuberporufung (zusatzlich) DDI compliance checking (additional)
    NDIS/WIFI-Uberprufung = NDIS/WIFI verification
    Testen der Verzogerung der Kernel-Synchronisierung Kernel synchronization delay fuzzing
    VM-Switchuberprufung = VM switch verification

      My System SpecsSystem Spec

  4. #14


    Posts : 5,139
    Win8.1Pro - Finally!!!


    To boot from the disk you'll have to press the boot menu selection key. On most Lenovo's I've seen that's the F12 key.

    If it still doesn't work, then try this:
    To access the Boot Menu:


    1. Open the Charm Bar by pressing Windows Key-C
    2. Click on Settings
    3. Click on Change PC Settings
    4. Click on General
    5. Scroll to the bottom and click on Advanced Startup -> Restart Now
    6. Click on Use A Device
    7. Click on Boot Menu
    from this link: How to enter Setup Utility (F1) or Boot Menu (F12) on a Microsoft Windows 8 preloaded PC.
      My System SpecsSystem Spec

  5. #15


    Posts : 67
    Windows 8.1


    [Note: Had to search a bit but found out how this goes (there is no "General" option in 8.1 but is now under "Update and Recovery" and then "Recovery") (http://pcsupport.about.com/od/window...indows-8.htm)]

    The situation is this: I got hold of a Windows 8.1 repair iso which I burnt to CD and finally managed to start from CD.
    After clicking on the option to start from DVD optical drive I was then told "to press any key..." which I did.

    The computer worked for a very brief while and then went into the usual start up mode (White Lenovo name with dot circle below for loading) followed by the usual Windows account window.

    That was it!

    I have no idea what happened - or if anything took place - because I have no idea what a Windows 8.1 iso repair disc does!

    All I know is that it was a very brief process?

    Is this usual - did it do its work?

    Or did it fail?

    later update

    because I felt there was no change to the problems with Windows 8.1, I just did another sfc /scannow

    once again I am getting "files could not be repaired":

    CSI 00000847 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
    2014-01-01 21:58:50, Info CSI 00000848 [SR] This component was referenced by [l:186{93}]"Microsoft-Windows-Printer-Drivers-Package~31bf3856ad364e35~amd64~~6.3.9600.16384.INF_prncacla"

    here is the CBS

    (There are no conflicts or warnings by the Manager and Drivers are said to be correct (latest) - including printer)
    Last edited by xyz; 10 Mar 2014 at 04:07.
      My System SpecsSystem Spec

  6. #16


    Posts : 67
    Windows 8.1


    Ran a HealthRestore today = successful (but as you can see from this thread - in the past my computer has always crashed shortly after doing a "sfc /scannow" and then a "HealthRestore" !!!!! but I am hoping for the best this time!).
    Last edited by xyz; 10 Mar 2014 at 04:07.
      My System SpecsSystem Spec

  7. #17


    Posts : 67
    Windows 8.1

    Reply to Reply #12


    Copied from #12: "While waiting, check in Device Manager to see if there are any devices with problems. In particular I'm looking for problems with the xHCI or XHCI controllers.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    Afc.sys Wed Jul 12 01:48:20 2006 (44B48D24)
    Arcsoft(R) ASPI Shell (CD/DVD program)
    http://www.carrona.org/drivers/driver.php?id=Afc.sys

    acedrv11.sys Wed Feb 24 05:20:17 2010 (4B84FD61)
    Protect Software GmbH ProtectDisc x64/x86 Hybrid Driver
    http://www.carrona.org/drivers/driver.php?id=acedrv11.sys.............. END of Copy"

    1) in device manager there are no problems/conflicts shown and all drivers are reported as being up-to-date
    2) both the above red marked drivers are no longer on the computer. Since there has been a new install of 8 and then 8.1 after last crash - these software (and others) have not been installed yet.

    These may not have been actual drivers at the time, but are certainly not causing any problems now.

    After reinstalling "8" I bought a driver software "PerfectUpdater" and ran this to check and install drivers. I am aware that for experts these kind of software might be frowned upon - but for a novice like me some help is better than without in understanding the complicated driver updating problem. As a kind of part security I also downloaded a Free driver update software "SlimDrivers" and double checked the update Driver lists from both - they corresponded. I am aware this gives no guarantee - but the best I could do! Device manager does not list any problems and says all drivers are the latest. I ran both software - double check - after updating to 8.1 and updated the drivers for 8.1. I also ran both software after plugging in both mp3 I recharge on the computer (one daily, the other occasionally)
      My System SpecsSystem Spec

  8. #18


    Posts : 5,139
    Win8.1Pro - Finally!!!


    It seems that the ISO disk didn't do anything for you.

    If you wish to use driver update software, that is up to you. Most times I see software like this, it either misses drivers, or it doesn't even update them when it sees them. We can see what it's done after the next BSOD.

    Since you've reinstalled 8 again, I'd have to suspect either a hardware or a compatibility problem.
    Have you had any BSOD's since you reinstalled 8.1 again? Were they after the driver updating software was run?
      My System SpecsSystem Spec

  9. #19


    Posts : 67
    Windows 8.1


    In this thread besides the major problems/BSOD/crashes I have also mentioned the odd things that go on after updating from 8 to 8.1

    I have used the snipping tool to capture a couple of these and also a camera when the snipping tool could not be used. I will post these here.

    Capture 1) (window that opens for no reason) I get a window opening telling me that there is no CD/DVD in optical drive when I click on some actions - as in this case clicking on systems Snipping Tool

    Capture 2) (in beginning mp3 is listed) After connecting MP3 to computer for charging it is usually in the USB ICON Disconnect list ("I " in list - Bottom right) - but later is not in list and often MP3 stops charging when this happens (but clicking on USB Icon will start the charging of MP3 once again - but does not get listed again - HOWEVER it is shown in MY COMPUTER Window [I] !)

    Capture 3) (later mp3 falls away from icon list....) In this capture you see mp3 (was "I") is not in Icon list but is listed/shown in My Computer Window (I)!

    "D" My Audio is the second MP3 player
    Last edited by xyz; 10 Mar 2014 at 04:07.
      My System SpecsSystem Spec

  10. #20


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please run the data collection tool again and upload it with your next post: Blue Screen of Death (BSOD) Posting Instructions
      My System SpecsSystem Spec

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2x BSOD after updating Windows 8 to 8.1
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