Sysytem_Thread_Exception BSOD

Comrad · Dec 15, 2013

Hey Eightforums,

I recently got into streaming and bought a new capture device. Since installing it's software my computer has started BSODing. After uninstalling, the BSODing has continued. Can't identify the source of the crash. Thought it might have been some Malware, so I did a reformat of my mushkin SSD and reinstall windows 8.1. Still no fix. Thanks for your time and help.

Happy New Year!

Edit 1: After doing some tests, my computer only seems to BSOD when I am using the capture device (AverMedia ExtremeCap U 3). Normal usage, or using OBS with PC based games did not result in the usually BSOD within 10 minutes of play.

Not sure how I should proceed. I'll try reinstalling the drivers for the capture device, unplugging-replugging and test it again.

Edit 2: After letting my computer run a native PC game and stream it for an hour, no BSOD. Still have yet to test capture device again.

Edit 3: I can confirm that when I am using OBS or the AverMedia Recentral capture software, my computer BSOD's. Not sure why. This was not happening until this morning. I then did the fresh install and upgraded to Windows 8.1 I'll post another crash file as they come available. I ended up getting two BSODs, both APC_INDEX_MISMATCH errors.

Thanks.

Comrad · Dec 17, 2013

Bump for assistance. I could really use the help.

usasma · Dec 19, 2013

Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized. This may be an automatic overclock and it's within the specs of the i5 processor. If that's the case, there's nothing to worry about.

Processor may be overclocked!
Expected Frequency: 3400
Actual Frequency: 3503
Overclock Ratio: 1.03029

I've got several theories here:
1) the drivers are not Win8.1 compatible (They do not offer Win8.1 drivers here: Download | AVerMedia )
2) the device itself is broken
3) there are problems that have been seen with USB sound devices - but I haven't seen any recently
4) Intel AMT may be messing things up (this is a generic problem that I mention whenever I see HECI.64.sys that dates from 2012.

Possible solutions:
- driver issues/compatibility - contact AverMedia or visit their forums to see if others are experiencing these same issues/see if AverMedia has come out with a Win8.1 compatible driver.
- hardware broken - try another device (if possible)
- USB sound issues - try other USB ports, particularly try those in the back of the system, and try the USB 2 and the USB 3 ports
- Do the following to update the Intel AMT/Management Engine:

Please update the Intel Management Engine:

Try these links:
https://downloadcenter.intel.com/De...3276&keyword=intel+management+engine&lang=eng
https://downloadcenter.intel.com/De...3091&keyword=intel+management+engine&lang=eng
https://downloadcenter.intel.com/De...2092&keyword=intel+management+engine&lang=eng

If that doesn't work, then try these Lenovo links:
Intel Management Engine Interface Driver for Windows 8.1 (64-bit), 8 (64-bit) - Notebook
Intel Management Engine Firmware 8.1 for Windows 8.1 (64-bit), 8 (32-bit, 64-bit), 7 (32-bit, 64-bit), XP - ThinkPad

Finally, here's the link to the search I used:
https://www.google.com/search?q=int...s=org.mozilla:en-US;official&client=firefox-a

FWIW - It's a feature that allows you to manage the BIOS features from within Windows (more technical stuff to be found here: Intel® Active Management Technology (Intel® AMT) Start Here Guide (Intel AMT 9.0) | Intel® Developer Zone )

Click to expand...

Finally, Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web.

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Sun Dec 15 20:43:18.071 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\121513-6828-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16452.amd64fre.winblue_gdr.131030-1505
System Uptime:[B]0 days 0:04:44.733[/B]
*** WARNING: Unable to verify timestamp for avmu364.sys
*** ERROR: Module load completed but symbols could not be loaded for avmu364.sys
Probably caused by :[B]avmu364.sys ( avmu364+35299 )[/B]
BugCheck [B]1000007E, {ffffffffc0000046, fffff800a1364bf4, ffffd0002163e4b0, ffffd0002163e550}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments: 
Arg1: ffffffffc0000046, The exception code that was not handled
Arg2: fffff800a1364bf4, The address that the exception occurred at
Arg3: ffffd0002163e4b0, Exception Record Address
Arg4: ffffd0002163e550, Context Record Address
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_avmu364+35299[/B]
CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3503[/B]
 
Processor may be overclocked!
Expected Frequency:   3400
Actual Frequency:     3503
Overclock Ratio:      [color=red]1.03029[/color]
 
  BIOS Version                  0902
  BIOS Release Date             02/04/2013
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Dec 15 20:38:09.176 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\121513-6781-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16452.amd64fre.winblue_gdr.131030-1505
System Uptime:[B]0 days 0:07:54.837[/B]
*** WARNING: Unable to verify timestamp for avmu364.sys
*** ERROR: Module load completed but symbols could not be loaded for avmu364.sys
Probably caused by :[B]avmu364.sys ( avmu364+35299 )[/B]
BugCheck [B]1000007E, {ffffffffc0000046, fffff803f90dfbf4, ffffd000211b53d0, ffffd000211b5470}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments: 
Arg1: ffffffffc0000046, The exception code that was not handled
Arg2: fffff803f90dfbf4, The address that the exception occurred at
Arg3: ffffd000211b53d0, Exception Record Address
Arg4: ffffd000211b5470, Context Record Address
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_avmu364+35299[/B]
CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3503[/B]
 
Processor may be overclocked!
Expected Frequency:   3400
Actual Frequency:     3503
Overclock Ratio:      [color=red]1.03029[/color]
 
  BIOS Version                  0902
  BIOS Release Date             02/04/2013
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Dec 15 20:29:49.580 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\121513-7031-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16452.amd64fre.winblue_gdr.131030-1505
System Uptime:[B]0 days 2:59:04.241[/B]
*** WARNING: Unable to verify timestamp for avmu364.sys
*** ERROR: Module load completed but symbols could not be loaded for avmu364.sys
Probably caused by :[B]avmu364.sys ( avmu364+252a )[/B]
BugCheck [B]3B, {c0000046, fffff8020a164bf4, ffffd00026cccc10, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000046, Exception code that caused the bugcheck
Arg2: fffff8020a164bf4, Address of the instruction which caused the bugcheck
Arg3: ffffd00026cccc10, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  RECentral.exe
FAILURE_BUCKET_ID: [B]0x3B_avmu364+252a[/B]
CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3503[/B]
 
Processor may be overclocked!
Expected Frequency:   3400
Actual Frequency:     3503
Overclock Ratio:      [color=red]1.03029[/color]
 
  BIOS Version                  0902
  BIOS Release Date             02/04/2013
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Sun Dec 15 20:43:18.071 2013 (UTC - 5:00)**************************
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
lvbflt64.sys                Mon Oct 22 22:10:38 2012 (5085FC9E)
lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
e1i63x64.sys                Wed Mar 20 03:37:29 2013 (51496739)
bcmwl63a.sys                Sat Jun  1 00:59:47 2013 (51A97FC3)
nvhda64v.sys                Sun Jun 16 08:38:07 2013 (51BDB1AF)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
bcbtums.sys                 Thu Oct 17 16:45:30 2013 (52604C6A)
avmu364.sys                 Tue Oct 22 22:57:04 2013 (52673B00)
nvlddmkm.sys                Mon Nov 11 08:24:05 2013 (5280DA75)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Dec 15 20:38:09.176 2013 (UTC - 5:00)**************************
nvvad64v.sys                Wed Oct 30 11:01:48 2013 (52711F5C)
[/font]

Sysytem_Thread_Exception BSOD

Comrad

New Member

My Computer

System One

Comrad

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One