Windows 8 and 8.1 Forums


Sysytem_Thread_Exception BSOD

  1. #1


    Posts : 4
    Windows 8.1 Pro

    Sysytem_Thread_Exception BSOD


    Hey Eightforums,

    I recently got into streaming and bought a new capture device. Since installing it's software my computer has started BSODing. After uninstalling, the BSODing has continued. Can't identify the source of the crash. Thought it might have been some Malware, so I did a reformat of my mushkin SSD and reinstall windows 8.1. Still no fix. Thanks for your time and help.

    Happy New Year!

    Edit 1: After doing some tests, my computer only seems to BSOD when I am using the capture device (AverMedia ExtremeCap U 3). Normal usage, or using OBS with PC based games did not result in the usually BSOD within 10 minutes of play.

    Not sure how I should proceed. I'll try reinstalling the drivers for the capture device, unplugging-replugging and test it again.

    Edit 2: After letting my computer run a native PC game and stream it for an hour, no BSOD. Still have yet to test capture device again.

    Edit 3: I can confirm that when I am using OBS or the AverMedia Recentral capture software, my computer BSOD's. Not sure why. This was not happening until this morning. I then did the fresh install and upgraded to Windows 8.1 I'll post another crash file as they come available. I ended up getting two BSODs, both APC_INDEX_MISMATCH errors.

    Thanks.
    Last edited by Comrad; 16 Dec 2013 at 16:47.

      My System SpecsSystem Spec

  2. #2


    Posts : 4
    Windows 8.1 Pro


    Bump for assistance. I could really use the help.
      My System SpecsSystem Spec

  3. #3


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

    If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized. This may be an automatic overclock and it's within the specs of the i5 processor. If that's the case, there's nothing to worry about.
    Processor may be overclocked!
    Expected Frequency: 3400
    Actual Frequency: 3503
    Overclock Ratio: 1.03029
    I've got several theories here:
    1) the drivers are not Win8.1 compatible (They do not offer Win8.1 drivers here: Download | AVerMedia )
    2) the device itself is broken
    3) there are problems that have been seen with USB sound devices - but I haven't seen any recently
    4) Intel AMT may be messing things up (this is a generic problem that I mention whenever I see HECI.64.sys that dates from 2012.

    Possible solutions:
    - driver issues/compatibility - contact AverMedia or visit their forums to see if others are experiencing these same issues/see if AverMedia has come out with a Win8.1 compatible driver.
    - hardware broken - try another device (if possible)
    - USB sound issues - try other USB ports, particularly try those in the back of the system, and try the USB 2 and the USB 3 ports
    - Do the following to update the Intel AMT/Management Engine:
    Finally, Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sun Dec 15 20:43:18.071 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\121513-6828-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:04:44.733
    *** WARNING: Unable to verify timestamp for avmu364.sys
    *** ERROR: Module load completed but symbols could not be loaded for avmu364.sys
    Probably caused by :avmu364.sys ( avmu364+35299 )
    BugCheck 1000007E, {ffffffffc0000046, fffff800a1364bf4, ffffd0002163e4b0, ffffd0002163e550}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc0000046, The exception code that was not handled
    Arg2: fffff800a1364bf4, The address that the exception occurred at
    Arg3: ffffd0002163e4b0, Exception Record Address
    Arg4: ffffd0002163e550, Context Record Address
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_avmu364+35299
    CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3503
     
    Processor may be overclocked!
    Expected Frequency:   3400
    Actual Frequency:     3503
    Overclock Ratio:      1.03029
     
      BIOS Version                  0902
      BIOS Release Date             02/04/2013
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Sun Dec 15 20:38:09.176 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\121513-6781-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:07:54.837
    *** WARNING: Unable to verify timestamp for avmu364.sys
    *** ERROR: Module load completed but symbols could not be loaded for avmu364.sys
    Probably caused by :avmu364.sys ( avmu364+35299 )
    BugCheck 1000007E, {ffffffffc0000046, fffff803f90dfbf4, ffffd000211b53d0, ffffd000211b5470}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc0000046, The exception code that was not handled
    Arg2: fffff803f90dfbf4, The address that the exception occurred at
    Arg3: ffffd000211b53d0, Exception Record Address
    Arg4: ffffd000211b5470, Context Record Address
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_avmu364+35299
    CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3503
     
    Processor may be overclocked!
    Expected Frequency:   3400
    Actual Frequency:     3503
    Overclock Ratio:      1.03029
     
      BIOS Version                  0902
      BIOS Release Date             02/04/2013
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Sun Dec 15 20:29:49.580 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\121513-7031-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 2:59:04.241
    *** WARNING: Unable to verify timestamp for avmu364.sys
    *** ERROR: Module load completed but symbols could not be loaded for avmu364.sys
    Probably caused by :avmu364.sys ( avmu364+252a )
    BugCheck 3B, {c0000046, fffff8020a164bf4, ffffd00026cccc10, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000046, Exception code that caused the bugcheck
    Arg2: fffff8020a164bf4, Address of the instruction which caused the bugcheck
    Arg3: ffffd00026cccc10, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  RECentral.exe
    FAILURE_BUCKET_ID: 0x3B_avmu364+252a
    CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3503
     
    Processor may be overclocked!
    Expected Frequency:   3400
    Actual Frequency:     3503
    Overclock Ratio:      1.03029
     
      BIOS Version                  0902
      BIOS Release Date             02/04/2013
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sun Dec 15 20:43:18.071 2013 (UTC - 5:00)**************************
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    lvbflt64.sys                Mon Oct 22 22:10:38 2012 (5085FC9E)
    lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
    lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
    e1i63x64.sys                Wed Mar 20 03:37:29 2013 (51496739)
    bcmwl63a.sys                Sat Jun  1 00:59:47 2013 (51A97FC3)
    nvhda64v.sys                Sun Jun 16 08:38:07 2013 (51BDB1AF)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    bcbtums.sys                 Thu Oct 17 16:45:30 2013 (52604C6A)
    avmu364.sys                 Tue Oct 22 22:57:04 2013 (52673B00)
    nvlddmkm.sys                Mon Nov 11 08:24:05 2013 (5280DA75)
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Sun Dec 15 20:38:09.176 2013 (UTC - 5:00)**************************
    nvvad64v.sys                Wed Oct 30 11:01:48 2013 (52711F5C)
    
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=lvbflt64.sys
    http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
    http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
    http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
    http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
    avmu364.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
      My System SpecsSystem Spec

Sysytem_Thread_Exception BSOD
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