Windows 8 and 8.1 Forums

BSOD after updating.

  1. #1

    Posts : 12
    Windows 8

    BSOD after updating.

    I get this after I try to update my laptop.

    How to fix it? I attached the SF Diagnostic Thingy

    Attachment 33343

      My System SpecsSystem Spec

  2. #2

    Posts : 12
    Windows 8

    Deleted post.
      My System SpecsSystem Spec

  3. #3

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Description from other topic:
    I'm running windows 8 (not 8.1, and im not planning to upgrade until its out of beta), Sometimes, when I turn it off, it will take a looooong time to turn off (to 3 - 4 minutes) , sometimes it does not.
    But when it does, whenever I turn it on again, right after it starts up an error message pops up saying an error ocurred and if I want to send the details to microsoft.
    The problem is related to some file in C:/windows called Memory.dmp and something with sysdata.xml (there was a code in there but I can't remember it.)
    Also, for some reason, when I install Windows Updates, after they finish, I get that BSOD error and I have to run a restore point, and its driving me crazy, so any suggestions on how to solve all this?. ..
      My System SpecsSystem Spec

  4. #4

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Only 116 Windows Updates installed. Most systems have 160 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    Only 1 memory dump in the uploaded reports - but a lot are listed in the WER section of MSINFO32. Nearly all blame your wireless drivers.
    - download a fresh set of the latest, Win8 compatible wireless drivers from the manufacturer's website
    - uninstall the current wireless drivers/software
    - install the freshly downloaded drivers
    - monitor for further BSOD's

    This memory dump blames a problem with the OS itself. Try running this to see if it fixes the corruption:
    Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt). Press Enter after each one:
    Dism /Online /Cleanup-Image /ScanHealth
    Dism /Online /Cleanup-Image /CheckHealth
    If the problem is fixable, you can use this command to repair it (from an elevated (Run as administrator) Command Prompt). Press Enter after typing it:
    Dism /Online /Cleanup-Image /RestoreHealth
    From this article: Repair a Windows Image

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.
    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    NMgamingms.sys Fri Jul 24 04:55:08 2009 (4A6976EC)
    Primax/ Dell USB Optical Mouse driver (CHECK OEM - system manufacturer)

    CLVirtualDrive.sys Mon Dec 26 08:26:47 2011 (4EF87617)
    CyberLink Virtual Device Driver

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

    The following is for informational purposes only.
    **************************Fri Dec 13 16:47:56.942 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\121313-57408-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:00:43.754
    Probably caused by :ntkrnlmp.exe ( nt!NtSetSystemPowerState+878 )
    BugCheck C000021A, {fffff8a00392f840, ffffffffc0000428, fffff8a00024d820, 0}
    BugCheck Info: WINLOGON_FATAL_ERROR (c000021a)
    Arg1: fffff8a00392f840, String that identifies the problem.
    Arg2: ffffffffc0000428, Error Code.
    Arg3: fffff8a00024d820
    Arg4: 0000000000000000
    Arg2: ffffffffc0000428, Error Code.
    BUGCHECK_STR:  0xc000021a_c0000428_WININET.dll_HASH_INVALID
    PROCESS_NAME:  smss.exe
    FAILURE_BUCKET_ID: 0xc000021a_c0000428_WININET.dll_HASH_INVALID_nt!NtSetSystemPowerState
      BIOS Version                  F.26
      BIOS Release Date             02/21/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion g7 Notebook PC
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Fri Dec 13 16:47:56.942 2013 (UTC - 5:00)**************************
    NMgamingms.sys               Fri Jul 24 04:55:08 2009 (4A6976EC)
    CLVirtualDrive.sys           Mon Dec 26 08:26:47 2011 (4EF87617)
    GEARAspiWDM.sys              Thu May  3 15:56:17 2012 (4FA2E2E1)
    usbfilter.sys                Tue Jun 19 07:07:40 2012 (4FE05D7C)
    RtsP2Stor.sys                Tue Jul  3 02:00:43 2012 (4FF28A8B)
    stwrt64.sys                  Sat Jul 21 09:36:42 2012 (500AB06A)
    WirelessButtonDriver64.sys   Fri Jul 27 16:22:12 2012 (5012F874)
    hpdskflt.sys                 Thu Aug  9 10:17:49 2012 (5023C68D)
    Accelerometer.sys            Thu Aug  9 10:19:28 2012 (5023C6F0)
    SynTP.sys                    Fri Aug 24 19:20:26 2012 (50380C3A)
    atikmpag.sys                 Tue Sep 18 02:12:40 2012 (505810D8)
    atikmdag.sys                 Tue Sep 18 03:18:26 2012 (50582042)
    amd_sata.sys                 Fri Nov 30 04:00:42 2012 (50B875BA)
    amd_xata.sys                 Fri Nov 30 04:00:46 2012 (50B875BE)
    athw8x.sys                   Sun Dec 16 22:21:29 2012 (50CE8FB9)
    AtihdW86.sys                 Fri Jul  5 14:10:40 2013 (51D70C20)
    Rt630x64.sys                 Thu Aug 15 02:23:59 2013 (520C73FF)
      My System SpecsSystem Spec

BSOD after updating.
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