Windows 8 and 8.1 Forums


Cannot find cause of BSOD, ntoskrnl.exe ( nt+5a440 )

  1. #1


    Posts : 4
    Windows 8

    Cannot find cause of BSOD, ntoskrnl.exe ( nt+5a440 )


    Hello, I've been getting BSODs more frequently now and finally found the probable cause: ntoskrnl.exe ( nt+5a440.) I couldn't find what exactly that cause was so I tried to re install drivers on my laptop that were not up-to-date but that made no difference. Could someone help me find what driver I need to update or re install? I'll post as much of my laptop information as I can here.


    ท OS -Windows 8
    ท 64-bit
    ท Age of system 1 year
    ท CPU Intel Pentium B980 CPU
    ท Video Card Intel (R) HD Graphics
    ท MotherBoard - ASUSTeK COMPTER UNC. X55A
    ท System Manufacturer Asus
    ท Exact model number X55A-HPD122J
    Last edited by Orbacedo; 16 Dec 2013 at 20:57.

      My System SpecsSystem Spec

  2. #2


    Posts : 4
    Windows 8


    The error shown after a BSOD occurs is: KERNAL_DATA_INPAGE_ERROR
      My System SpecsSystem Spec

  3. #3


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

    The reports are incomplete. Please run the report generator again and let it run for at least 15 minutes (or until the app itslef says that it's done). Then zip it up and upload it with your next post.

    These are difficult errors to diagnose - as they can easily be either hardware or software/drivers).
    Please start by running these free hardware diagnostics: Hardware Diagnostics

    Also, ensure that you have ALL available Windows Updates.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    ASMMAP64.sys Thu Jul 2 05:13:26 2009 (4A4C7A36)
    LENOVO ATK Hotkey ATK0101 ACPI UTILITY (also found in Asus systems)
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys

    atkwmiacpi64.sys Tue Sep 6 21:44:52 2011 (4E66CC94)
    ATK WMIACPI Utility
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys

    AiCharger.sys Thu Sep 22 22:04:40 2011 (4E7BE938)
    Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)
    http://www.carrona.org/drivers/driver.php?id=AiCharger.sys

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Fri Dec 13 00:14:16.744 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\121213-37515-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:1 days 7:19:25.056
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+24cc6 )
    BugCheck 7A, {4, 0, fffffa8003f42a60, dfb43d1000}
    BugCheck Info: KERNEL_DATA_INPAGE_ERROR (7a)
    Arguments: 
    Arg1: 0000000000000004, lock type that was held (value 1,2,3, or PTE address)
    Arg2: 0000000000000000, error status (normally i/o status code)
    Arg3: fffffa8003f42a60, current process (virtual address for lock type 3, or PTE)
    Arg4: 000000dfb43d1000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
    BUGCHECK_STR:  0x7a_0
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID: 0x7a_0_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Pentium(R) CPU B980 @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  X55A.413
      BIOS Release Date             08/20/2012
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  X55A
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Wed Dec 11 15:35:54.598 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\121113-45484-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:5 days 17:30:32.210
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+24cc6 )
    BugCheck 7A, {4, 0, fffffa8009563320, 12265d4}
    BugCheck Info: KERNEL_DATA_INPAGE_ERROR (7a)
    Arguments: 
    Arg1: 0000000000000004, lock type that was held (value 1,2,3, or PTE address)
    Arg2: 0000000000000000, error status (normally i/o status code)
    Arg3: fffffa8009563320, current process (virtual address for lock type 3, or PTE)
    Arg4: 00000000012265d4, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
    BUGCHECK_STR:  0x7a_0
    PROCESS_NAME:  QuickGesture64
    FAILURE_BUCKET_ID: 0x7a_0_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Pentium(R) CPU B980 @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  X55A.413
      BIOS Release Date             08/20/2012
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  X55A
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Fri Dec 13 00:14:16.744 2013 (UTC - 5:00)**************************
    ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)
    atkwmiacpi64.sys            Tue Sep  6 21:44:52 2011 (4E66CC94)
    AiCharger.sys               Thu Sep 22 22:04:40 2011 (4E7BE938)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    AsHIDSwitch64.sys           Wed May 30 22:38:32 2012 (4FC6D9A8)
    IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    dump_iaStorA.sys            Mon Jul  9 16:42:33 2012 (4FFB4239)
    iaStorA.sys                 Mon Jul  9 16:42:33 2012 (4FFB4239)
    L1C63x64.sys                Wed Jul 18 22:54:44 2012 (500776F4)
    igdkmd64.sys                Tue Jul 31 18:05:35 2012 (501856AF)
    kbfiltr.sys                 Wed Aug  1 23:22:22 2012 (5019F26E)
    viahduaa.sys                Mon Aug 13 06:16:00 2012 (5028D3E0)
    athw8x.sys                  Thu Aug 16 03:01:18 2012 (502C9ABE)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    AsusTP.sys                  Thu Jan 10 08:29:56 2013 (50EEC254)
    
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
    http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    AsHIDSwitch64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
    http://www.carrona.org/drivers/driver.php?id=viahduaa.sys
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=AsusTP.sys
      My System SpecsSystem Spec

  4. #4


    Posts : 4
    Windows 8


    Thanks for the reply usasma. I followed the BSOD posting instructions and updated my OP with a new attachment. I have all available Windows updates besides from Windows 8.1, if you count that, but I don't plan on updating to that anytime soon. I have Driver Verifier on already as suggested by a BSOD analyst on another forum, but have not had another BSOD occur yet. I'll run these tests, update these old drivers and reply back if another BSOD occurs.
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The WER section of MSINFO32 shows many BSOD's - both of the STOP 0x7a variety and a number that blame NTFS.sys (the driver for the file system on the hard drive). This makes the hard drive a prime suspect and it should be tested with this free diagnostic procedure: Hard Drive Diagnostic Procedure
      My System SpecsSystem Spec

  6. #6


    Posts : 4
    Windows 8


    So I had a BSOD while Driver Verifier was on but the mini-dump was not any different from previous BSODs. However, that was using Driver Verifier settings recommended by another analyst. I've changed the Driver Verifier settings now and updated the Asus Charger and ATKACPI driver and hotkey-related utilities drivers, but could not find anything like the ATK WMIACPI Utility driver. I'm going to get some blank CDs to run the Hard Drive Diagnostic Procedure and I'll report back if there are any other problems.
      My System SpecsSystem Spec

Cannot find cause of BSOD, ntoskrnl.exe ( nt+5a440 )
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