Windows 8 and 8.1 Forums

Crash while playing LoL

  1. #1


    Posts : 7
    Windows 8

    Crash while playing LoL


    I always get the low memory warning while playing LoL even I have 4gb of ram. I use a Laptop computer. Then one instance while I'm playing it suddenly crashed. My OS is 8.1. Should I stop playing the game? PLEASE HELP

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Your Touchscreen is disabled. Is this deliberate? If so, why?

    Please install the latest, Win8.1 compatible Bluetooth drivers for your system

    Lot's of Live Kernel Events in the WER section of MSINFO32. Sometimes these are symptomatic of a hardware problem.
    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

    Please update the Intel Management Engine.
    Try these links:
    https://downloadcenter.intel.com/Det...ngine&lang=eng
    https://downloadcenter.intel.com/Det...ngine&lang=eng
    https://downloadcenter.intel.com/Det...ngine&lang=eng

    If that doesn't work, then try the Lenovo links in this Google search: https://www.google.com/search?q=inte...ient=firefox-a

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    vcsvad.sys Sun Nov 16 04:51:18 2008 (491FED16)
    Avnex Ltd. Virtual Audio Device
    http://www.carrona.org/drivers/driver.php?id=vcsvad.sys

    ASMMAP64.sys Thu Jul 2 05:13:26 2009 (4A4C7A36)
    LENOVO ATK Hotkey ATK0101 ACPI UTILITY (also found in Asus systems)
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys

    atkwmiacpi64.sys Tue Sep 6 21:44:52 2011 (4E66CC94)
    ATK WMIACPI Utility
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys

    AiCharger.sys Thu Sep 22 22:04:40 2011 (4E7BE938)
    Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)
    http://www.carrona.org/drivers/driver.php?id=AiCharger.sys

    Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web.



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Dec 11 15:31:03.922 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\121113-28250-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16422.amd64fre.winblue_gdr.131006-1505
    System Uptime:0 days 18:54:43.798
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    Probably caused by :igdkmd64.sys ( igdkmd64+62c47 )
    BugCheck D1, {28, 2, 0, fffff80001f09c47}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000028, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff80001f09c47, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID: AV_igdkmd64+62c47
    CPUID:        "Intel(R) Core(TM) i3-3217U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1796
      BIOS Version                  X202E.207
      BIOS Release Date             01/21/2013
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  X202E
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Dec 11 15:31:03.922 2013 (UTC - 5:00)**************************
    vcsvad.sys                  Sun Nov 16 04:51:18 2008 (491FED16)
    ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)
    atkwmiacpi64.sys            Tue Sep  6 21:44:52 2011 (4E66CC94)
    AiCharger.sys               Thu Sep 22 22:04:40 2011 (4E7BE938)
    AsHIDSwitch64.sys           Wed May 30 22:38:32 2012 (4FC6D9A8)
    IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    kbfiltr.sys                 Wed Aug  1 23:22:22 2012 (5019F26E)
    iaStorA.sys                 Sat Sep  1 21:01:24 2012 (5042AFE4)
    dump_iaStorA.sys            Sat Sep  1 21:01:24 2012 (5042AFE4)
    RTKVHD64.sys                Tue Dec 11 07:52:01 2012 (50C72C71)
    DptfManager.sys             Mon Dec 17 19:07:12 2012 (50CFB3B0)
    DptfDevDram.sys             Mon Dec 17 19:07:45 2012 (50CFB3D1)
    DptfDevGen.sys              Mon Dec 17 19:08:05 2012 (50CFB3E5)
    DptfDevFan.sys              Mon Dec 17 19:08:21 2012 (50CFB3F5)
    DptfDevPch.sys              Mon Dec 17 19:08:54 2012 (50CFB416)
    DptfDevProc.sys             Mon Dec 17 19:09:51 2012 (50CFB44F)
    btfilter.sys                Tue Dec 18 04:54:27 2012 (50D03D53)
    btath_hcrp.sys              Tue Dec 18 04:54:54 2012 (50D03D6E)
    AsusTP.sys                  Thu Jan 10 08:29:56 2013 (50EEC254)
    athw8x.sys                  Thu Jan 17 04:15:39 2013 (50F7C13B)
    L1C63x64.sys                Sun Mar 31 23:15:17 2013 (5158FBC5)
    iwdbus.sys                  Wed Jul 24 21:06:12 2013 (51F07A04)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    igdkmd64.sys                Mon Sep 16 20:08:54 2013 (52379D96)
    
    http://www.carrona.org/drivers/driver.php?id=vcsvad.sys
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
    http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
    AsHIDSwitch64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    DptfManager.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    DptfDevDram.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    DptfDevGen.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    DptfDevFan.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    DptfDevPch.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    DptfDevProc.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
    http://www.carrona.org/drivers/driver.php?id=AsusTP.sys
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    Windows 8


    Yes, I did intentionally disabled because of the phantom touches, it happens rarely maybe twice in a year then when you enable it, magically, it will be fixed.


    ------
    For the Event viewer file, it shows an error. "The system cannot find the file specified" whenever I try to save. But I tried to find the faulting application/driver in the and got this

    Faulting application name: League of Legends.exe, version: 3.14.0.737, time stamp: 0x529429f5
    Faulting module name: League of Legends.exe, version: 3.14.0.737, time stamp: 0x529429f5
    Exception code: 0xc0000005
    Fault offset: 0x0042c7b0
    Faulting process id: 0x824
    Faulting application start time: 0x01cef6d53e68540a
    Faulting application path: C:\Program Files (x86)\GarenaLoLPH\GameData\Apps\LoLPH\Game\League of Legends.exe
    Faulting module path: C:\Program Files (x86)\GarenaLoLPH\GameData\Apps\LoLPH\Game\League of Legends.exe
    Report Id: 9c648dbf-62cd-11e3-bea0-2cd05a16ac2a
    Faulting package full name:
    Faulting package-relative application ID:
    ----


    For the temps

    I get min 65 c - 72 c while using LoL. I'm still in the LoL's homepage/lobby. I think it is normal because I live in a country that is very hot.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Try to save the event viewer file to your Desktop and see if that helps.

    Those sort of errors (the LoL error that you cited) are user-mode errors.
    The BSOD is a kernel-mode error - so that's what we're looking for here (and things that might relate to it).

    Once you finish the stuff that I've mentioned - then we wait for further BSOD's
    If they show up, zip up the contents of C:\Windows\Minidump and upload it with your next post (you may have to copy it to your Desktop in order to zip it).
      My System SpecsSystem Spec

  5. #5


    Posts : 7
    Windows 8


    Sorry for very delayed reply, waiting for BSOD's to show up and disappointingly it did. For 3 days it didn't had a BSOD while I'm playing LoL but a while ago it happened and I think that the cause is just the same.



    Still can't save the event viewer file in the desktop because of an error
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Did you update the Avnex Ltd. Virtual Audio Device?
    Did you update the Intel Management Engine? If so, which link did you use?
    Are those the temps for your CPU? What are the temps for your video card?

    Please download and install the latest, Win8.1 compatible Intel video drivers (VGA) for your system:
    https://www.asus.com/us/Notebooks_Ul..._X202E#support

    Make sure that you follow the instructions to get ALL Windows Updates before doing this.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Dec 17 19:11:37.944 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\121713-25343-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 1:45:49.819
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    Probably caused by :igdkmd64.sys ( igdkmd64+62c47 )
    BugCheck D1, {28, 2, 0, fffff80001ebec47}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000028, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff80001ebec47, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID: AV_igdkmd64+62c47
    CPUID:        "Intel(R) Core(TM) i3-3217U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1796
      BIOS Version                  X202E.207
      BIOS Release Date             01/21/2013
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  X202E
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Dec 17 19:11:37.944 2013 (UTC - 5:00)**************************
    vcsvad.sys                  Sun Nov 16 04:51:18 2008 (491FED16)
    ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)
    atkwmiacpi64.sys            Tue Sep  6 21:44:52 2011 (4E66CC94)
    AiCharger.sys               Thu Sep 22 22:04:40 2011 (4E7BE938)
    AsHIDSwitch64.sys           Wed May 30 22:38:32 2012 (4FC6D9A8)
    IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    kbfiltr.sys                 Wed Aug  1 23:22:22 2012 (5019F26E)
    iaStorA.sys                 Sat Sep  1 21:01:24 2012 (5042AFE4)
    dump_iaStorA.sys            Sat Sep  1 21:01:24 2012 (5042AFE4)
    RTKVHD64.sys                Tue Dec 11 07:52:01 2012 (50C72C71)
    DptfManager.sys             Mon Dec 17 19:07:12 2012 (50CFB3B0)
    DptfDevDram.sys             Mon Dec 17 19:07:45 2012 (50CFB3D1)
    DptfDevGen.sys              Mon Dec 17 19:08:05 2012 (50CFB3E5)
    DptfDevFan.sys              Mon Dec 17 19:08:21 2012 (50CFB3F5)
    DptfDevPch.sys              Mon Dec 17 19:08:54 2012 (50CFB416)
    DptfDevProc.sys             Mon Dec 17 19:09:51 2012 (50CFB44F)
    btfilter.sys                Tue Dec 18 04:54:27 2012 (50D03D53)
    btath_hcrp.sys              Tue Dec 18 04:54:54 2012 (50D03D6E)
    AsusTP.sys                  Thu Jan 10 08:29:56 2013 (50EEC254)
    athw8x.sys                  Thu Jan 17 04:15:39 2013 (50F7C13B)
    L1C63x64.sys                Sun Mar 31 23:15:17 2013 (5158FBC5)
    iwdbus.sys                  Wed Jul 24 21:06:12 2013 (51F07A04)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    igdkmd64.sys                Mon Sep 16 20:08:54 2013 (52379D96)
    
    http://www.carrona.org/drivers/driver.php?id=vcsvad.sys
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
    http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
    AsHIDSwitch64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    DptfManager.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    DptfDevDram.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    DptfDevGen.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    DptfDevFan.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    DptfDevPch.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    DptfDevProc.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
    http://www.carrona.org/drivers/driver.php?id=AsusTP.sys
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
      My System SpecsSystem Spec

Crash while playing LoL
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