Windows 8 and 8.1 Forums


occasionalspontaneous reboot (e.g. using VLC video player

  1. #1


    Posts : 5
    Windows 8

    occasionalspontaneous reboot (e.g. using VLC video player


    There have been other contexts in which it just reboots. The example of doing it while using VLC player last night is just one context.

    Frequently, it does it during a period of being away from the computer.

    Attachments:
    - report from "sf_diagnostics_tool"
    - summary of system from speccy
    Last edited by Tokarev; 07 Dec 2013 at 19:32.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Only 106 Windows Updates installed. Most systems have 160 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Windows systems.
    Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
    Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
    Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure - Sysnative Forums

    If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
    Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
    Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect.
    Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

    If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    AsUpIO.sys Mon Aug 2 22:47:59 2010 (4C57835F)
    ASUS hardware monitoring software related
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys

    afcdp.sys Wed Jul 20 10:46:03 2011 (4E26EA2B)
    Acronis File Level CDP Kernel Helper
    http://www.carrona.org/drivers/driver.php?id=afcdp.sys

    AiChargerPlus.sys Wed Apr 18 21:17:35 2012 (4F8F67AF)
    Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)
    http://www.carrona.org/drivers/driver.php?id=AiChargerPlus.sys

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

    Also, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sat Dec  7 02:44:37.737 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\120713-15490-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:00:06.407
    Probably caused by :AuthenticAMD
    BugCheck 124, {0, fffffa80086e8038, 0, 0}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa80086e8038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_AuthenticAMD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_CACHE_PRV
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Tue Dec  3 05:43:29.189 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\120313-14851-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:1 days 5:49:56.860
    Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    BugCheck 101, {31, 0, fffff88002e75180, 2}
    BugCheck Info: CLOCK_WATCHDOG_TIMEOUT (101)
    Arguments: 
    Arg1: 0000000000000031, Clock interrupt time out interval in nominal clock ticks.
    Arg2: 0000000000000000, 0.
    Arg3: fffff88002e75180, The PRCB address of the hung processor.
    Arg4: 0000000000000002, 0.
    BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
    PROCESS_NAME:  uTorrent.exe
    FAILURE_BUCKET_ID: CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE
      BIOS Version                  0307
      BIOS Release Date             08/07/2013
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  M11BB
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sat Dec  7 02:44:37.737 2013 (UTC - 5:00)**************************
    amd_sata.sys        Fri Nov 30 04:00:42 2012 (50B875BA)
    amd_xata.sys        Fri Nov 30 04:00:46 2012 (50B875BE)
    tib_mounter.sys     Thu Dec 27 08:25:05 2012 (50DC4C31)
    tib.sys             Wed Mar 20 05:00:38 2013 (51497AB6)
    fltsrv.sys          Mon May 13 05:40:09 2013 (5190B4F9)
    snapman.sys         Wed Aug 14 08:17:26 2013 (520B7556)
    mfehidk.sys         Wed Oct 30 16:16:03 2013 (52716903)
    mfewfpk.sys         Wed Oct 30 16:16:18 2013 (52716912)
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Tue Dec  3 05:43:29.189 2013 (UTC - 5:00)**************************
    AsUpIO.sys          Mon Aug  2 22:47:59 2010 (4C57835F)
    afcdp.sys           Wed Jul 20 10:46:03 2011 (4E26EA2B)
    AODDriver2.sys      Thu Apr  5 05:23:37 2012 (4F7D6499)
    AiChargerPlus.sys   Wed Apr 18 21:17:35 2012 (4F8F67AF)
    netr28x.sys         Sat Jun 30 02:51:15 2012 (4FEEA1E3)
    AsIO.sys            Wed Aug 22 05:54:47 2012 (5034AC67)
    usbfilter.sys       Tue Aug 28 21:27:12 2012 (503D6FF0)
    McPvDrv.sys         Tue Sep 18 10:37:24 2012 (50588724)
    AtihdW86.sys        Thu Feb 14 17:11:12 2013 (511D6100)
    mbam.sys            Thu Feb 28 15:33:07 2013 (512FBF03)
    MBAE.sys            Wed Mar 13 10:26:23 2013 (51408C8F)
    au630x64.sys        Thu Mar 14 05:44:07 2013 (51419BE7)
    RTKVHD64.sys        Tue Mar 19 08:14:59 2013 (514856C3)
    atikmpag.sys        Tue Mar 19 11:34:01 2013 (51488569)
    atikmdag.sys        Tue Mar 19 12:49:28 2013 (51489718)
    mfehidk.sys         Tue Sep 17 14:07:20 2013 (52389A58)
    mfewfpk.sys         Tue Sep 17 14:07:35 2013 (52389A67)
    mfeapfk.sys         Tue Sep 17 14:08:03 2013 (52389A83)
    mfeavfk.sys         Tue Sep 17 14:08:24 2013 (52389A98)
    mfefirek.sys        Tue Sep 17 14:10:15 2013 (52389B07)
    cfwids.sys          Tue Sep 17 14:10:49 2013 (52389B29)
    mfencbdc.sys        Fri Sep 20 12:34:53 2013 (523C792D)
    
    http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
    http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
    http://www.carrona.org/drivers/driver.php?id=tib_mounter.sys
    tib.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=fltsrv.sys
    http://www.carrona.org/drivers/driver.php?id=snapman.sys
    http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
    http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
    http://www.carrona.org/drivers/driver.php?id=afcdp.sys
    http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
    http://www.carrona.org/drivers/driver.php?id=AiChargerPlus.sys
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=McPvDrv.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=mbam.sys
    MBAE.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    au630x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
    http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
    http://www.carrona.org/drivers/driver.php?id=mfeapfk.sys
    http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
    http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
    http://www.carrona.org/drivers/driver.php?id=cfwids.sys
    http://www.carrona.org/drivers/driver.php?id=mfencbdc.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    Windows 8


    Thanks for your reply.


    Item 1 - "Only 106 Windows Updates installed..."


    It doesn't have as many windows updates as most systems because it isn't as old as most systems. It is completely up-to-date.


    Item 2 - "AMD OverDrive (AODDriver2.sys) is either a stand-alone ..."

    I had the latest video driver from the system manufacturer installed on the system and this file would have been part of that application. (From here, Win 8 64, 'vga', "Support for HD7350 ,HD7470 , ...")

    The cpu and video are as follows:
    processor: "A10-6700 APU with Radeon HD Graphics"
    display adapter: "Radeon HD 8670D"

    This is a stock machine. I haven't added anything but a second hard drive.

    Even though AMD makes in exceedingly hard to find the drivers for the video, I eventually tracked it down. Their site says the one to use is AMD Catalyst™ 13.11 Beta Driver for Windows ("Last Updates: 12/3/2013, article Number: RN-WIN-B13.11​").

    Installed it on Dec. 20.


    Item 3: Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section....

    There is no "non-plug and play drivers" section (even with "show hidden devices" selected).

    Item 4:
    I'm not overclocking. I don't even know what that is.


    Item 5: AsUpIO.sys Mon Aug 2 22:47:59 2010 (4C57835F)...

    I have updated the Asus "AI Suite" software that came with the computer from v2.01.01 to v2.01.06 (from Asus site).

    That update would also cover "AiChargerPlus.sys Wed Apr 18 21:17:35 2012 (4F8F67AF)"

    I uninstalled Acronis a week ago.

    = = = = = = = = = = =

    Earlier this evening, I got another crash...
    Dump File:122613-49202-01.dmp
    Crash Time: 2013-12-26 8:30:11 PM
    Bug Check String:
    Bug Check Code:0x00000124
    Parameter 1:00000000`00000000

    Parameter 2:fffffa80`0881e2a8
    Parameter 3:00000000`00000000

    Parameter 4:00000000`00000000
    Caused By Driver:ntoskrnl.exe
    Caused By Address:ntoskrnl.exe+52ebc9
    File Description:
    Product Name:
    Company:

    File Version:
    Processor:x64
    Crash Address:ntoskrnl.exe+52ebc9
    Stack Address 1:
    Stack Address 2:
    Stack Address 3:
    Computer Name:
    Full Path:C:\Windows\Minidump\122613-49202-01.dmp
    Processors Count:4
    Major Version:15
    Minor Version:9200
    Dump File Size:262,144
    Dump File Time: 2013-12-26 8:30:18 PM


    Attached a new SF report.





      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The latest memory dump doesn't show AMD Overdrive or the W-D software (although the one on the 19th does)
    In fact, the 26 Dec memory dump only shows 2 third party drivers. IME that's a sign of a hardware problem in most cases

    Please ensure that you run ALL of these free diagnostics: Hardware Diagnostics
    If unable to run them, let us know so we can make further suggestions.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu Dec 26 20:30:11.392 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\122613-49202-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:00:10.073
    Probably caused by :AuthenticAMD
    BugCheck 124, {0, fffffa800881e2a8, 0, 0}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa800881e2a8, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_AuthenticAMD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_BUS_PRV
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Thu Dec 19 07:54:38.735 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\121913-14118-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 11:43:02.046
    Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    BugCheck 101, {31, 0, fffff88003075180, 2}
    BugCheck Info: CLOCK_WATCHDOG_TIMEOUT (101)
    Arguments: 
    Arg1: 0000000000000031, Clock interrupt time out interval in nominal clock ticks.
    Arg2: 0000000000000000, 0.
    Arg3: fffff88003075180, The PRCB address of the hung processor.
    Arg4: 0000000000000002, 0.
    BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
    PROCESS_NAME:  uTorrent.exe
    FAILURE_BUCKET_ID: CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE
      BIOS Version                  0307
      BIOS Release Date             08/07/2013
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  M11BB
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Wed Dec 18 20:11:17.859 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\121813-51043-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:01:04.529
    *** WARNING: Unable to verify timestamp for snapman.sys
    *** ERROR: Module load completed but symbols could not be loaded for snapman.sys
    *** WARNING: Unable to verify timestamp for fltsrv.sys
    *** ERROR: Module load completed but symbols could not be loaded for fltsrv.sys
    Probably caused by :snapman.sys ( snapman+13676 )
    BugCheck 18, {0, fffffa800aafb9f0, 10, 1}
    BugCheck Info: REFERENCE_BY_POINTER (18)
    Arguments: 
    Arg1: 0000000000000000, Object type of the object whose reference count is being lowered
    Arg2: fffffa800aafb9f0, Object whose reference count is being lowered
    Arg3: 0000000000000010, Reserved
    Arg4: 0000000000000001, Reserved
        The reference count of an object is illegal for the current state of the object.
        Each time a driver uses a pointer to an object the driver calls a kernel routine
        to increment the reference count of the object. When the driver is done with the
        pointer the driver calls another kernel routine to decrement the reference count.
        Drivers must match calls to the increment and decrement routines. This bugcheck
        can occur because an object's reference count goes to zero while there are still
        open handles to the object, in which case the fourth parameter indicates the number
        of opened handles. It may also occur when the object?s reference count drops below zero
        whether or not there are open handles to the object, and in that case the fourth parameter
        contains the actual value of the pointer references count.
    BUGCHECK_STR:  0x18
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x18_snapman+13676
      BIOS Version                  0307
      BIOS Release Date             08/07/2013
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  M11BB
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu Dec 26 20:30:11.392 2013 (UTC - 5:00)**************************
    amd_sata.sys        Fri Nov 30 04:00:42 2012 (50B875BA)
    amd_xata.sys        Fri Nov 30 04:00:46 2012 (50B875BE)
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Thu Dec 19 07:54:38.735 2013 (UTC - 5:00)**************************
    wdcsam64.sys        Wed Apr 16 04:39:08 2008 (4805BB2C)
    AsUpIO.sys          Mon Aug  2 22:47:59 2010 (4C57835F)
    afcdp.sys           Wed Jul 20 10:46:03 2011 (4E26EA2B)
    AODDriver2.sys      Thu Apr  5 05:23:37 2012 (4F7D6499)
    AiChargerPlus.sys   Wed Apr 18 21:17:35 2012 (4F8F67AF)
    AsIO.sys            Wed Aug 22 05:54:47 2012 (5034AC67)
    usbfilter.sys       Tue Aug 28 21:27:12 2012 (503D6FF0)
    netr28x.sys         Tue Sep 25 04:10:07 2012 (506166DF)
    tib_mounter.sys     Thu Dec 27 08:25:05 2012 (50DC4C31)
    AtihdW86.sys        Thu Feb 14 17:11:12 2013 (511D6100)
    mbam.sys            Thu Feb 28 15:33:07 2013 (512FBF03)
    MBAE.sys            Wed Mar 13 10:26:23 2013 (51408C8F)
    au630x64.sys        Thu Mar 14 05:44:07 2013 (51419BE7)
    RTKVHD64.sys        Tue Mar 19 08:14:59 2013 (514856C3)
    atikmpag.sys        Tue Mar 19 11:34:01 2013 (51488569)
    atikmdag.sys        Tue Mar 19 12:49:28 2013 (51489718)
    tib.sys             Wed Mar 20 05:00:38 2013 (51497AB6)
    fltsrv.sys          Mon May 13 05:40:09 2013 (5190B4F9)
    snapman.sys         Wed Aug 14 08:17:26 2013 (520B7556)
    
    http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
    http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
    http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
    http://www.carrona.org/drivers/driver.php?id=afcdp.sys
    http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
    http://www.carrona.org/drivers/driver.php?id=AiChargerPlus.sys
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys
    http://www.carrona.org/drivers/driver.php?id=tib_mounter.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=mbam.sys
    MBAE.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    au630x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=tib.sys
    http://www.carrona.org/drivers/driver.php?id=fltsrv.sys
    http://www.carrona.org/drivers/driver.php?id=snapman.sys
      My System SpecsSystem Spec

  5. #5


    Posts : 5
    Windows 8


    Thanks for your continued help.

    Status...

    After about 6 hours of fighting with my computer and doing research, I finally succeeded at creating a bootable USB key to run memtest86+. 24 hours, 15 passes: no errors.

    I'm dealing with a problem of the optical drive not recognizing the presence of a perfectly good blank disk. After a bunch of troubleshooting, I gave in and took it into BestBuy (it's only 2 bloody months old!) and this trip resulted in them saying "Hey, it's working fine. Must be fixed, whatever you did before you brought it in." I boot up at home, and the optical drive again fails to recognize any disk, even a commercial audio disk. I figure that's a completely separate issue but it's aggravating and is really slowing down the process of simply preparing to run these test let alone doing them.

    Do you really mean for me to run all of them? There are probably about 30 tests included on that page.

    - - - - - -

    Attaching tonight's crash results. I think what was running at the time was only Serviio (watching a movie on a tv that was sourced from this computer) and maybe uTorrent and possibly Firefox was open. Wasn't actively on the computer, though.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Run all the tests.
    Admittedly the video tests may be a bit much - but at least run FurMark and and the SimTK test (#1 in the second set of video tests)
    As for the CPU tests - run 1 at least, 2 if possible

    Let's have a look at this for errors from the drive (make the report soon after you have a problem with the drive):
    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    This memory dump looks like hardware to me.
    Here's the Error Record:
    Code:
    Microsoft (R) Windows Debugger Version 6.3.9600.16384 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\John\SysnativeBSODApps\123013-14742-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    
    ************* Symbol Path validation summary **************
    Response                         Time (ms)     Location
    OK                                             c:\symbols
    Symbol search path is: c:\symbols
    Executable search path is: 
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    Machine Name:
    Kernel base = 0xfffff802`84e0b000 PsLoadedModuleList = 0xfffff802`850d7a20
    Debug session time: Mon Dec 30 03:02:51.366 2013 (UTC - 5:00)
    System Uptime: 0 days 0:00:06.048
    Loading Kernel Symbols
    .........................................................
    Loading User Symbols
    Mini Kernel Dump does not contain unloaded driver list
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, fffffa80086e3038, 0, 0}
    
    Probably caused by : AuthenticAMD
    
    Followup: MachineOwner
    ---------
    
    0: kd> !niemiro.auto_errrec; q
    ===============================================================================
    Common Platform Error Record @ fffffa80086e3038
    -------------------------------------------------------------------------------
    Record Id     : 01cf05358619ebc0
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 12/30/2013 8:02:51 (UTC)
    Flags         : 0x00000002 PreviousError
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa80086e30b8
    Section       @ fffffa80086e3190
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Cache error
    Operation     : Generic
    Flags         : 0x00
    Level         : 2
    CPU Version   : 0x0000000000610f31
    Processor ID  : 0x0000000000000000
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa80086e3100
    Section       @ fffffa80086e3250
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000000
    CPU Id        : 31 0f 61 00 00 08 04 00 - 0b 32 98 3e ff fb 8b 17
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ fffffa80086e3250
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa80086e3148
    Section       @ fffffa80086e32d0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : GCACHEL2_SNOOP_ERR (Proc 0 Bank 2)
      Status      : 0xbe0000000014018a
      Address     : 0x000000000000000a
      Misc.       : 0xc00a0fff00000000
    And here's the usual analysis. Note how short it is - a usual sign of hardware/low-level issues:

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon Dec 30 03:02:51.366 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\123013-14742-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:00:06.048
    Probably caused by :AuthenticAMD
    BugCheck 124, {0, fffffa80086e3038, 0, 0}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa80086e3038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_AuthenticAMD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_CACHE_PRV
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Dec 30 03:02:51.366 2013 (UTC - 5:00)**************************
    amd_sata.sys        Fri Nov 30 04:00:42 2012 (50B875BA)
    amd_xata.sys        Fri Nov 30 04:00:46 2012 (50B875BE)
    
    http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
    http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
      My System SpecsSystem Spec

occasionalspontaneous reboot (e.g. using VLC video player
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