Windows 8 and 8.1 Forums


My computer is getting BSOD PLEASE HELP ME SCREENSHOT

  1. #11


    Posts : 18
    windows 8


    #1 has me confused brink ((((((((

      My System SpecsSystem Spec

  2. #12


    Posts : 18
    windows 8


    so do i follow directions to NOT create a memory dump???
      My System SpecsSystem Spec

  3. #13


    Posts : 22,565
    64-bit Windows 10


    You would use step 6 at the link in step 1.
    Last edited by Brink; 06 Dec 2013 at 20:19.
      My System SpecsSystem Spec

  4. #14


    Posts : 18
    windows 8


    i did sf diagnostic tool and uploaded the zip
    http://www.filedropper.com/sf06-12-2013
      My System SpecsSystem Spec

  5. #15


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Only 4 Windows Updates installed. Most systems have 160 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    Only 933 mB of RAM free - this can cause problems on your system. Upgrade your RAM if possible. While waiting to upgrade, stop any unnecessary startup items from loading and only run 1 program at a time.

    Although there is nothing definite here, I have seen this type of bugcheck being related to Zone Alarm in the past. To test this, temporarily uninstall Zone Alarm (and make sure the you have turned on the Windows Firewall). If using the antivirus that comes with some Zone Alarm packages - be aware that you should only use 1 anti-virus and 1 firewall at a time.

    I looks like you also have McAfee installed. Please remove everything (anti-virus and firewall) and TEMPORARILY use Windows Defender and the Windows Firewall. When the system is stabilized, please install only 1 anti-virus and 1 firewall (this includes internet security/security center apps which have both).

    AOL drivers date from 2005 (wanatw64.sys) - way before Win8 was released.
    I would suggest uninstalling it - but if you must have it, then uninstall it and install the latest, Win8 compatible version from the AOL download site.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    ASMMAP64.sys Thu Jul 2 05:13:26 2009 (4A4C7A36)
    LENOVO ATK Hotkey ATK0101 ACPI UTILITY (also found in Asus systems)
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys

    atkwmiacpi64.sys Tue Sep 6 21:44:52 2011 (4E66CC94)
    ATK WMIACPI Utility
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys

    AiCharger.sys Thu Sep 22 22:04:40 2011 (4E7BE938)
    Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)
    http://www.carrona.org/drivers/driver.php?id=AiCharger.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Fri Dec  6 18:20:50.204 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\120613-508421-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16424.amd64fre.win8_gdr.120926-1855
    System Uptime:0 days 20:00:04.039
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+24028 )
    BugCheck 7A, {4, 0, fffffa8003aac920, 173ec587}
    BugCheck Info: KERNEL_DATA_INPAGE_ERROR (7a)
    Arguments: 
    Arg1: 0000000000000004, lock type that was held (value 1,2,3, or PTE address)
    Arg2: 0000000000000000, error status (normally i/o status code)
    Arg3: fffffa8003aac920, current process (virtual address for lock type 3, or PTE)
    Arg4: 00000000173ec587, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
    BUGCHECK_STR:  0x7a_0
    PROCESS_NAME:  aolbrowser.exe
    FAILURE_BUCKET_ID: 0x7a_0_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i3-3217U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1796
      BIOS Version                  S500CA.203
      BIOS Release Date             12/25/2012
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  S500CA
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Fri Dec  6 18:20:50.204 2013 (UTC - 5:00)**************************
    wanatw64.sys                Mon Apr 11 18:07:10 2005 (425AF50E)
    ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)
    atkwmiacpi64.sys            Tue Sep  6 21:44:52 2011 (4E66CC94)
    AiCharger.sys               Thu Sep 22 22:04:40 2011 (4E7BE938)
    excsd.sys                   Fri Mar 30 15:52:41 2012 (4F760F09)
    excfs.sys                   Fri Mar 30 15:53:05 2012 (4F760F21)
    mfehidk.sys                 Wed May 30 11:35:13 2012 (4FC63E31)
    mfewfpk.sys                 Wed May 30 11:35:28 2012 (4FC63E40)
    mfeavfk01.sys               Wed May 30 11:36:18 2012 (4FC63E72)
    mfeavfk.sys                 Wed May 30 11:36:18 2012 (4FC63E72)
    AsHIDSwitch64.sys           Wed May 30 22:38:32 2012 (4FC6D9A8)
    IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    dump_iaStorA.sys            Mon Jul  9 16:42:33 2012 (4FFB4239)
    iaStorA.sys                 Mon Jul  9 16:42:33 2012 (4FFB4239)
    irstrtdv.sys                Thu Jul 12 19:58:02 2012 (4FFF648A)
    L1C63x64.sys                Wed Jul 18 22:54:44 2012 (500776F4)
    intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
    kbfiltr.sys                 Wed Aug  1 23:22:22 2012 (5019F26E)
    DptfManager.sys             Thu Sep  6 21:16:19 2012 (50494AE3)
    DptfDevDram.sys             Thu Sep  6 21:16:57 2012 (50494B09)
    DptfDevGen.sys              Thu Sep  6 21:17:21 2012 (50494B21)
    DptfDevFan.sys              Thu Sep  6 21:17:43 2012 (50494B37)
    DptfDevPch.sys              Thu Sep  6 21:18:23 2012 (50494B5F)
    DptfDevProc.sys             Thu Sep  6 21:19:30 2012 (50494BA2)
    igdkmd64.sys                Thu Sep 13 23:30:58 2012 (5052A4F2)
    athw8x.sys                  Mon Nov 19 02:57:56 2012 (50A9E684)
    viahduaa.sys                Fri Nov 30 03:39:53 2012 (50B870D9)
    AsusTP.sys                  Thu Jan 10 08:29:56 2013 (50EEC254)
    mfencbdc.sys                Fri Sep 20 12:34:53 2013 (523C792D)
    mfehidk01.sys               Wed Oct 30 16:16:03 2013 (52716903)
    
    http://www.carrona.org/drivers/driver.php?id=wanatw64.sys
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
    http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
    http://www.carrona.org/drivers/driver.php?id=excsd.sys
    http://www.carrona.org/drivers/driver.php?id=excfs.sys
    http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
    http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
    http://www.carrona.org/drivers/driver.php?id=mfeavfk01.sys
    http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
    AsHIDSwitch64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=irstrtdv.sys
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
    DptfManager.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    DptfDevDram.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    DptfDevGen.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    DptfDevFan.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    DptfDevPch.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    DptfDevProc.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=viahduaa.sys
    http://www.carrona.org/drivers/driver.php?id=AsusTP.sys
    http://www.carrona.org/drivers/driver.php?id=mfencbdc.sys
    mfehidk01.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  6. #16


    Posts : 18
    windows 8


    thank you man^ I am doing everything now
    thank you so much.........
      My System SpecsSystem Spec

  7. #17


    Posts : 18
    windows 8


    im going through the steps now you said only 933mb free ram?
    how is this so it says i have 4gb ram
      My System SpecsSystem Spec

  8. #18


    Posts : 18
    windows 8


    hey regarding
    AiCharger.sys Thu Sep 22 22:04:40 2011 (4E7BE938)
    Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)
    http://www.carrona.org/drivers/driver.php?id=AiCharger.sys

    when i go to update the driver i am lost.


    theres no option for windows 8 and i dont know what to click..........and also i had trouble trying to update those other 2 drivers...
      My System SpecsSystem Spec

  9. #19


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Look at the systeminfo.txt report - that's where the free RAM is listed.
    The screen shot that you posted shows the total RAM that you have. It doesn't list what's free and what's being used.

    As for the other drivers - uninstall the Asus AI Charger and leave the others be. We'll see if that solves the BSOD's. If not, there's other things that we can do.
      My System SpecsSystem Spec

  10. #20


    Posts : 18
    windows 8


    i uninstalled the charger thing from add/remove programs
    since ive been following directions in this thread ive only had it happen once but seems my system is stabilizing
    cant thank you enough.
      My System SpecsSystem Spec

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