BSOD when entering website

FredeGail · Dec 6, 2013

Hello my friends,

unfortunately I forgot all my BSOD analysis skills, so I'll give you the chance. I just bought an ASUS Zenbook for studies, which is very pleasant. Though, today when I visited a website called The Verge, I got a BSOD. Earlier today when I visited the site, it froze for a second or two.

Usually it happens when the computer is running on the battery. I experienced a sudden shutdown when it's on battery, which is notable imo.

Anything you can pull off this one dump?

It's great to tune into this forum once again. Seems like you're doing just as fine as I left the building

.

usasma · Dec 7, 2013

Only 96 Windows Updates installed. Most systems have 160 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Looks like you need 8.1 compatible drivers for these devices:

Ikke tilgængelig ACPI\INT3400\2&DABA3FF&3 The drivers for this device are not installed.
Ikke tilgængelig ACPI\INT3402\0 The drivers for this device are not installed.
Ikke tilgængelig ACPI\INT3403\0 The drivers for this device are not installed.
Ikke tilgængelig ACPI\INT3403\1 The drivers for this device are not installed.
Ikke tilgængelig ACPI\INT3403\2 The drivers for this device are not installed.
Ikke tilgængelig ACPI\INT3403\3 The drivers for this device are not installed.
Ikke tilgængelig ACPI\INT3404\0 The drivers for this device are not installed.
Ikke tilgængelig PCI\VEN_8086&DEV_0153&SUBSYS_15071043&REV_09\3&11583659&2&20 The drivers for this device are not installed.

Found this here: ACPI Drivers Download for Windows XP, Vista, 7 & 8.

*INT3400Intel(R) Extended Thermal Model Driver

*INT3401Intel(R) Extended Thermal Model CPU Driver

*INT3402Intel(R) Extended Thermal Model Memory Driver
Intel(R) Extended Thermal Model Memory Temperature Sensor Driver

*INT3403Intel(R) Extended Thermal Model Generic Temperature Sensor Driver

*INT3404Intel(R) Extended Thermal Model Fan Driver

Last one is Core Processor Thermal Subsystem driver (from Intel) Looks like chipset drivers to me.

BSOD blames USB - but it may not be correct. Check USB device and drivers in order to be sure.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

NbfcService.sys Sat Jul 26 09:29:37 2008 (488B26C1)
Notebook Fan Control - unknown manufacturer (?Asus?)
NbfcService.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

ASMMAP64.sys Thu Jul 2 05:13:26 2009 (4A4C7A36)
LENOVO ATK Hotkey ATK0101 ACPI UTILITY (also found in Asus systems)
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys

atkwmiacpi64.sys Tue Sep 6 21:44:52 2011 (4E66CC94)
ATK WMIACPI Utility
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys

AiCharger.sys Thu Sep 22 22:04:40 2011 (4E7BE938)
Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)
http://www.carrona.org/drivers/driver.php?id=AiCharger.sys

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Fri Dec  6 10:58:27.528 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\120613-664203-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16581.amd64fre.win8_gdr.130410-1505
System Uptime:[B]1 days 8:00:13.735[/B]
*** WARNING: Unable to verify timestamp for usb8023x.sys
*** ERROR: Module load completed but symbols could not be loaded for usb8023x.sys
Probably caused by :[B]usb8023x.sys ( usb8023x+2dd2 )[/B]
BugCheck [B]133, {0, 501, 500, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000133]DPC_WATCHDOG_VIOLATION (133)[/url]
Arguments: 
Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
    component can usually be identified with a stack trace.
Arg2: 0000000000000501, The DPC time count (in ticks).
Arg3: 0000000000000500, The DPC time allotment (in ticks).
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x133_DPC_usb8023x+2dd2[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  UX32A.214
  BIOS Release Date             01/29/2013
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  UX32A
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Fri Dec  6 10:58:27.528 2013 (UTC - 5:00)**************************
[COLOR=RED][B]NbfcService.sys             Sat Jul 26 09:29:37 2008 (488B26C1)[/B][/COLOR]
[COLOR=RED][B]ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)[/B][/COLOR]
[COLOR=RED][B]atkwmiacpi64.sys            Tue Sep  6 21:44:52 2011 (4E66CC94)[/B][/COLOR]
[COLOR=RED][B]AiCharger.sys               Thu Sep 22 22:04:40 2011 (4E7BE938)[/B][/COLOR]
excsd.sys                   Fri Mar 30 15:52:41 2012 (4F760F09)
excfs.sys                   Fri Mar 30 15:53:05 2012 (4F760F21)
AsHIDSwitch64.sys           Wed May 30 22:38:32 2012 (4FC6D9A8)
RtsUVStor.sys               Fri Jun 15 01:43:06 2012 (4FDACB6A)
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
irstrtdv.sys                Thu Jul 12 19:58:02 2012 (4FFF648A)
iwdbus.sys                  Mon Jul 23 16:19:17 2012 (500DB1C5)
iBtFltCoex.sys              Tue Jul 24 06:03:05 2012 (500E72D9)
kbfiltr.sys                 Wed Aug  1 23:22:22 2012 (5019F26E)
btmaux.sys                  Mon Aug 27 00:21:13 2012 (503AF5B9)
btmhsf.sys                  Wed Aug 29 00:21:50 2012 (503D98DE)
RTKVHD64.sys                Tue Sep  4 06:22:35 2012 (5045D66B)
usb3Hub.sys                 Wed Sep 26 07:04:00 2012 (5062E120)
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
AsusTP.sys                  Thu Jan 10 08:29:56 2013 (50EEC254)
iaStorA.sys                 Mon Apr 22 15:38:05 2013 (5175919D)
dump_iaStorA.sys            Mon Apr 22 15:38:05 2013 (5175919D)
AMPPAL.sys                  Tue May 21 11:12:37 2013 (519B8EE5)
NETwew00.sys                Thu Aug 22 17:20:34 2013 (521680A2)
IntcDAud.sys                Wed Oct 16 08:59:24 2013 (525E8DAC)
igdkmd64.sys                Mon Oct 28 17:57:02 2013 (526EDDAE)
[/font]

FredeGail · Dec 7, 2013

Hello Usasma

For some reason, the Windows Update wasn't having a proper setup, so it wasn't downloading and installing the updates as it should. I'm now running Windows 8.1, and it's going right on smooth. As far as the fan drivers goes, the Zenbook model has a bug whereas the fans either will run on 100% and make complete noise, or 0% and then receive 60C on the CPU or so.

The Fan Controller fixes that issue, and it has currently no cause of BSOD's as far as I'm concerned. The driver should be compatible with Windows 8.

I'll have a look at the rest!

Thank you so much.

Kind regards,
Fred.

BSOD when entering website

FredeGail

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

FredeGail

New Member

My Computer

System One