Windows 8 and 8.1 Forums


Pc keeps crashing "ntoskrnl.exe"

  1. #1


    Posts : 5
    Windows 8

    Pc keeps crashing "ntoskrnl.exe"


    My pc keeps crashing like 3 times a day whenever i am playing games or watching movies.ntoskrnl.exe is always the cause of the crash.

    Here are some files that i read they might help you find my problem.
    i have to mention that i did a harddrive test ,a memetest(8passes) without errors.
    Minidump:http://rapidshare.com/share/EA576234...69CC2BDF7C8050

    MSinfo32:http://rapidshare.com/share/8AB34290...53906E70C15E01

    System Information:http://rapidshare.com/share/EB323BB0...1DF8A3C00E1F5F

      My System SpecsSystem Spec

  2. #2


    Hi

    Please post a "Speccy" snapshot of your system with next reply.

    Publish a Snapshot using Speccy - Internet Applications Mini-Guides

    What we need is the web lint it displays.

      My System SpecsSystem Spec

  3. #3


    Posts : 5
    Windows 8

    Speccy Snapshots


    Quote Originally Posted by Anshad Edavana View Post
    Hi

    Please post a "Speccy" snapshot of your system with next reply.

    Publish a Snapshot using Speccy - Internet Applications Mini-Guides

    What we need is the web lint it displays.

    http://speccy.piriform.com/results/h...CmYYJIrkYh1QPa
      My System SpecsSystem Spec

  4. #4


    Hi

    What you are experiencing seems to be bugcheck 0x124 which is usually caused by hardware reasons.

    Code:
    BugCheck 124, {0, fffffa8005c9a8f8, 0, 0}
    
    
    Probably caused by : AuthenticAMD

    Please start with diagnosing hardware first.

    1. Reset BIOS.

    How To Clear CMOS (Reset BIOS)

    After resetting, load optimal default values.

    2. Run Memory test.

    RAM - Test with Memtest86+ - Windows 7 Help Forums

    Make sure to run it for complete 10 passes and post a clear screenshot taken with a digital camera or cell phone. You can stop the test immediately even if a single error or red line is shown.

    3. If memtest is a pass, run Prime95 stress test.

    Hardware - Stress Test With Prime95 - Windows 7 Help Forums

    Select SmallFFT test and also select Advanced --> Round off checking.




    Run the test for 3 hours and post the Result.txt file it saves with next reply.
      My System SpecsSystem Spec

  5. #5


    Posts : 5
    Windows 8


    Quote Originally Posted by Anshad Edavana View Post
    Hi

    What you are experiencing seems to be bugcheck 0x124 which is usually caused by hardware reasons.

    Code:
    BugCheck 124, {0, fffffa8005c9a8f8, 0, 0}
    
    
    Probably caused by : AuthenticAMD

    Please start with diagnosing hardware first.

    1. Reset BIOS.

    How To Clear CMOS (Reset BIOS)

    After resetting, load optimal default values.

    2. Run Memory test.

    RAM - Test with Memtest86+ - Windows 7 Help Forums

    Make sure to run it for complete 10 passes and post a clear screenshot taken with a digital camera or cell phone. You can stop the test immediately even if a single error or red line is shown.

    3. If memtest is a pass, run Prime95 stress test.

    Hardware - Stress Test With Prime95 - Windows 7 Help Forums

    Select SmallFFT test and also select Advanced --> Round off checking.




    Run the test for 3 hours and post the Result.txt file it saves with next reply.
    The mem-test that i did had no errors at 8 passes.
    But as for the prime test i did it but only for the 8k self- test with no errors cause my cpu got at 80C and i could not risk it.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    If your CPU can't handle Prime95 - then you have a cooling problem.
    And they can lead to STOP 0x124 errors also.

    Check the cooling for your CPU:
    - thermal compound between the CPU and cooler
    - cooler is clean and free of dirt/dust/hairballs
    - fan on cooler is pushing cool(er) air into the cooler
    - fan on cooler is running fast enough to push enough air
    - airflow is not obstructed
    - other fans in case are pushing cool(er) air towards the CPU cooler

    Then rerun Prime95 and see if the temps stabilize.
    Temps will run higher in Prime95 (because it's a stress test), but the temps should level out below 90șC

    I just posted this to help out (in case Anshad didn't get back for a while) - I won't be regularly posting to this topic.
      My System SpecsSystem Spec

  7. #7


    Excellent advice John .
      My System SpecsSystem Spec

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