Windows 8 and 8.1 Forums


Windows 8.1 Crashes Randomly

  1. #1


    Posts : 80
    Windows 8.1 64 bit

    Windows 8.1 Crashes Randomly


    Hi my Windows 8.1 Crashes Randomly, without BSOD or Black Sreen, and restarts as normal.
    See attatchment.
    Any ideas as to why?

      My System SpecsSystem Spec

  2. #2


    Posts : 467
    Windows 8 Pro


    This was from a Microsoft Engineer - Kernel-Power is just a 'system didn't shut down cleanly' message....

    The kernel power event ID 41 error occurs when the computer is shut down, or it restarts unexpectedly. When a computer that is running Windows starts, a check is performed to determine whether the computer was shut down cleanly. If the computer was not shut down cleanly, a Kernel Power Event 41 message is generated.

    Method 1:
    First, I would suggest you to follow these steps and run the System maintenance troubleshooter:
    a. Press Windows key + W to search Settings.
    b. Type “Troubleshoot” without quotes and click on Troubleshooting in the results displayed on the left side of the screen.
    c. In the new window, click View all which is towards the left side of the screen.
    d. In the list of options, click on System maintenance.
    e. Click Next and follow the on-screen instructions.

    Method 2:
    Step A: Boot the computer in Safe mode and check if the issue persists. Follow these steps to start the computer in safe mode.
    a) Press the ‘Windows + C’ key on the keyboard.
    b) Click on Settings, More PC settings and then General.
    c) Scroll down to Advanced startup, click Restart now.
    d) Click on Troubleshoot, Advanced options, Startup Settings.
    e) Click Restart, select Enable Safe mode and then press Enter.
    Note: Restart the computer to start in normal mode.

    Step B:
    If the issue does not persists in Safe Mode then perform a clean boot to check if any third party application is causing the issue, as clean boot helps in eliminating software conflicts. Follow these steps to start the computer in clean boot.
    Step 1:
    a) Press the ‘Windows + R’ key on the keyboard.
    b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
    c) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option.
    d) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the optionLoad startup items check box.
    e) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click ‘Disable all’.
    f) On the ‘Startup’ tab, click ‘Open Task Manager’. In the Task Manager window under startup tab, right click on each startup item which are enabled and select ‘Disable’.
    g) Click ‘OK’, and then click Restart.

    Step 2: Enable half of the services
    a. Follow steps 1a and 1b to start the System Configuration utility.
    b. Click the Services tab, and then click to select the Hide all Microsoft services check box.
    c. Click to select half of the check boxes in the Service list.
    d. Click OK, and then click Restart.


    Step 3: Determine whether the problem returns
    If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.
    If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.
    If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.


    Step 4: Enable half of the Startup items
    If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.


    Step 5: Determine whether the problem returns
    If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list.
    If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.
    If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.
    If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.


    Step 6: Resolve the problem
    After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem item.


    Step 7:
    Note: After you have finished troubleshooting, follow these steps to boot to normal startup:
    a) Press the ‘Windows + R’ key on the keyboard.
    b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
    c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.
    d) When you are prompted to restart the computer, click ‘Restart’.

    Method 3:
    If the issue is not resolved, I would suggest you to refer to the link and try to Refresh the computer:
    How to restore, refresh, or reset your PC
      My System SpecsSystem Spec

  3. #3


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please provide this information so we can provide a complete analysis (Even though you're not reporting BSOD's): Blue Screen of Death (BSOD) Posting Instructions

    Also, Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    The Event ID 41 is, as Wullail stated, simply that Windows doesn't know why it shut down. Examination of the reports I requested above will usually give us some clues to work with.

    Unexplained shutdowns without BSOD's are most commonly hardware errors.
    While waiting for a reply, please use this free program to monitor your temps: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
    Then start these free diagnostics: Hardware Diagnostics
    Post back with the results and we'll see where it leads us.
      My System SpecsSystem Spec

  4. #4


    Posts : 80
    Windows 8.1 64 bit


    Hi here's the SF_Diagnostic_Tool zip file.
    I'm unable to upload the Event Viewer file, as I recieved a message saying that it's missing!! (See screenshot)
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Late for work

    Update controller drivers to latest Win8.1 compatible
    Several controller errors ine System logfile
    If unsure, post back with exact make and model of system (or motherboard if it's a custom build).
      My System SpecsSystem Spec

  6. #6


    Posts : 80
    Windows 8.1 64 bit


    Quote Originally Posted by usasma View Post
    Late for work

    Update controller drivers to latest Win8.1 compatible
    Several controller errors ine System logfile
    If unsure, post back with exact make and model of system (or motherboard if it's a custom build).
    My M/B is EVGA Z77 FTW
      My System SpecsSystem Spec

  7. #7


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Update Intel Rapid Storage Technology drivers: http://downloadcenter.intel.com
    Update Intel Management Engine from the same link.

    Still need the reports that I requested in my first post.
      My System SpecsSystem Spec

  8. #8


    Posts : 80
    Windows 8.1 64 bit


    Thanks for the help. I found out that the problem was a bad connection.
      My System SpecsSystem Spec

  9. #9


    Have the same issue with the recently released windows 8.1 update.
    Can you elaborate with what you mean by BAD CONNECTION?

    I tried to save the error logs also, and got the same message as you.
      My System SpecsSystem Spec

  10. #10


    Posts : 80
    Windows 8.1 64 bit


    Quote Originally Posted by gizbug View Post
    Have the same issue with the recently released windows 8.1 update.
    Can you elaborate with what you mean by BAD CONNECTION?

    I tried to save the error logs also, and got the same message as you.
    I think I unplugged/disconnected everything from the M/B and replugged/reconnected, and it worked okay.
      My System SpecsSystem Spec

Windows 8.1 Crashes Randomly
Related Threads
Hi, I have Windows 8.1 running on my Acer Aspire V3-772G. Windows explorer crashes randomly, and restarts instantly. Various solutions on the internet are for problems where explorer crashes due to a specific task such as accessing some programs. In my case, it is just random and occurs once in...
Computer crashes randomly in BSOD Crashes and Debugging
Hi there! I've got a problem that has been driving me crazy for the last couple of days. I have tried everything I can think of but it has not gotten any better. My computer is a Asus notebook, model N56JR and was working as it should up until one week ago. The crashes mainly happen when I play...
My PC randomly "crashes". I am using a 5 monitor setup. I have a regular VGA card (which has HDMI and DVI output to 2 monitors), and also have 3 of those USB graphics cards (displaylink). I have the most up-to-date drivers. About twice a week, the PC will just freeze. There is no BSOD. This...
Crashes and restarts randomly in BSOD Crashes and Debugging
Hi there, can someone help me with this problem? My computer crashes randomly after I enter Dota 2, a game. And after my computer reboots, it will restart after 5 to 10 min. Does this mean that there's a compatibility problem with the game? Or is there something really wrong with my computer?...
Hi there... i hope you guys can help me... It happens when i'm using internet explorer, when i'm using w8 apps... and it just FREEZES i can't click on anything, nor move my mouse... only solution is the hard reset the cpu and hope for god that the freezing time dont come back anytime soon... btw...
windows 8 crashes randomly in BSOD Crashes and Debugging
My laptop is a dell inspiron 1525.It randomly crashes also the mouse freezes so the only thing i can do is shut it down by pressing down the power button. My laptop crashes with all latest operating systems like windows 7, windows 8 rp and ubuntu 12.04. how can i fix this problem.
Eight Forums Android App Eight Forums IOS App Follow us on Facebook