Hello everyone,
my 2 month old laptop suddenly started having some serious problems a couple of days ago. After searching I found people with similar problems being helped here. When i close my computer, or it goes into sleep mode or when i restart it, I get the BSOD. Additionally, when it restarts after the BSOD, about 30-60 seconds after entering normal windows, it stops to think and subsequently I cannot perform any action for about 4-5 minutes. I'm in the middel of my exam period, so any help would be deeply appreciated!
When i get the BSOD, it has been reported that i can search for two problems online: "CRITICAL_PROCESS_DIED" and "DRIVER_POWER_STATE_FAILURE" (though the last one has only appeard once, during the last BSOD). When the system failure report is to be sent, the files that are sent is called:
C:\Windows\Minidump\120413-27718-01.dmp
C:\Users\Nico\Appdata\Local\Temp\WER-56375-0.sysdata.xml
C:\Windows\MEMORY.DMP
My laptop is a Samsung 5 Series Ultra NP540U3C-A04SE.
my 2 month old laptop suddenly started having some serious problems a couple of days ago. After searching I found people with similar problems being helped here. When i close my computer, or it goes into sleep mode or when i restart it, I get the BSOD. Additionally, when it restarts after the BSOD, about 30-60 seconds after entering normal windows, it stops to think and subsequently I cannot perform any action for about 4-5 minutes. I'm in the middel of my exam period, so any help would be deeply appreciated!
When i get the BSOD, it has been reported that i can search for two problems online: "CRITICAL_PROCESS_DIED" and "DRIVER_POWER_STATE_FAILURE" (though the last one has only appeard once, during the last BSOD). When the system failure report is to be sent, the files that are sent is called:
C:\Windows\Minidump\120413-27718-01.dmp
C:\Users\Nico\Appdata\Local\Temp\WER-56375-0.sysdata.xml
C:\Windows\MEMORY.DMP
My laptop is a Samsung 5 Series Ultra NP540U3C-A04SE.
- 1.8 GHz Intel Core i3-3217U processor
- Intel HD Graphics 4000
- 6 GB memory
| The dump files zip file is attached. Let me know if you need anything else! Again, hope someone can help me, these are desperate times. Thanks in advance for all help, I will be forever grateful for a speedy recovery. |
My Computer
System One
-
- OS
- Windows 8
- Computer type
- Laptop
- System Manufacturer/Model
- Samsung NP540U3CA04