BSOD , mostly using chrome or gaming

Bartus49

New Member
Messages
19
Hey there!

I'm facing BSODs on my system.
It mostly appears when I'm using Chrome, especially using Youtube or any flash applications (like games on Facebook). In games it also crashes from time to time (e.g. Assasins Creed 4).
Programs for controlling the fan of my R9-280x lead to crashes a lot, I deleted those already (e.g. Sapphire Trixx).

My system:

Windows 8 - 64 bit
8 GB RAM
Sapphire Vapor-X R9-280x graphics
Intel i5 4670K
Samsung SSD 840 pro Evo (I already checked this one and optimized it, but this didn't do the trick).

nothing is overclocked, temps should be fine.


I hope you guys can help me :)

Thanks in advance,
Bartus49
 

My Computer

System One

  • OS
    Windows 8.1 - 64bit
Hi

Please start with diagnosing the system RAM first. You can use the free tool "Memtest86+" to stress test the RAM.

How to run "Memtest" - RAM - Test with Memtest86+ - Windows 7 Help Forums

Make sure you are using the latest version 5.01 - Memtest86+ - Advanced Memory Diagnostic Tool

You can stop the test even if a single error is found during the test. Otherwise continue the test for 7-10 passes and post a screenshot with next reply. 7 passes is the recommended bare minimum but more passes will give better result.
 

My Computer

System One

  • OS
    Windows 7
I ran Memtest, no errors were found as you can see on the attached pic. I further ran chckdisc on my hdds but there weren't any errors, too. Well that's good but doesn't solve anything :/
 

My Computer

System One

  • OS
    Windows 8.1 - 64bit
Hi

Since the "Memtest" didn't catches any errors,let's hope the RAM modules are fine (some errors are undetectable in "Memtest") . Please follow the following steps.

1. Update SSD firmware (if not already done).

How to Upgrade Samsung SSD Firmware | StorageReview.com - Storage Reviews

Samsung Magician software : http://www.samsung.com/global/business/semiconductor/samsungssd/downloads/Samsung_Magician_v421.zip

2. A "Speccy" snapshot of your system.

"Speccy" will collect in depth details of your hardware which is required for further troubleshooting. Please read this guide - Publish a Snapshot using Speccy - Internet Applications Mini-Guides and post the web link displayed by "Speccy" in next reply.


(we are in different time zones. It's midnight in my place so i may not reply until tomorrow morning in here).
 

My Computer

System One

  • OS
    Windows 7
Hi

Only essential peripheral drivers are installed on your system and all of them are up to dated. So i still suspects a low level hardware issue here.

Please try the below steps.

1. Reset BIOS and load optimal default values.

How To Clear CMOS (Reset BIOS)

This is to make sure both CPU and RAM are running on default frequency and voltage values. Currently, XMP is enabled which will auto overclock the RAM. This may create BSOD issues in some configurations so make sure it id disabled after loading default values.

2. If the BSOD continues, run "Prime95" stability test.

Hardware - Stress Test With Prime95 - Windows 7 Help Forums

Choose "SmallFFT" test and also select "Round off Checking" from "Advanced" menu (read reply #1). Run the test for 3-4 hours and upload the "Result.txt" file it creates with next reply.
 

My Computer

System One

  • OS
    Windows 7
Okay, I loaded the optimized default in BIOS. But XMP was disabled there, I've reset it anyways.

I'll try to reproduce the BSODs today. When they persist I'll run Prime95 and post the results here. :)
 

My Computer

System One

  • OS
    Windows 8.1 - 64bit
Well I ran Prime95 for an hour, no problems or errors there. I know it should run for 3-4 hours, but I didnt have the time for that today.

What I actually discovered: Chrome has an option for starting the browser in win8-style. So it looks like the IE then. I tried java applications and youtube In that mode and did NOT have any BSODs till now! Or the reset of bios did the trick, I don't know :sarc:

So thanks a lot for your support! :)

When I encounter another BSOD I'll be back here :p
 

My Computer

System One

  • OS
    Windows 8.1 - 64bit
Well...yeah...BSOD again :cry:

I attached a txt from bluescreenview..


I'll run Prime now for 3-4 hours.
 

My Computer

System One

  • OS
    Windows 8.1 - 64bit
Hi

"Prime95" is a pass so hopefully the CPU will be fine. Now please enable "Driver Verifier" according to instructions from the below link.

Driver Verifier - BSOD related - Sysnative Forums


"Verifier" is a Microsoft's own tool to stress test third party drivers and find the buggy one. If it detects a violation, a blue screen will be created immediately and the dump will give us the name of offending driver straight forward. After enabling "Verifier" , system will be a bit slow and laggy dur to the background verification process. After you got two or more blue screens, please upload the new crash dumps and we will know whether the issue is caused by third party drivers or low level hardware (a verifier enabled dump which blames Windows system files is a clear confirmation of hardware problem).
 

My Computer

System One

  • OS
    Windows 7
I had BSODs after 10 seconds after each boot with enabled verifier. And I experienced a BSOD when I created the restore point. Interesting: I had to put the restore file on another HDD than the SSD. Maybe one of the other HDDs is causing the problems?

Files attached.
 

My Computer

System One

  • OS
    Windows 8.1 - 64bit
Hi

Both the crash dump you uploaded are not "Verifier" enabled. They are usual crash dumps generated by Windows. But this time we got a culprit third party driver - Logitech Gamepanel Virtual HID Device Driver

Code:
BugCheck C9, {220, fffff80168087b88, ffffcf8026be4d80, ffffe00006009cc0}


*** WARNING: Unable to verify timestamp for LGVirHid.sys
*** ERROR: Module load completed but symbols could not be loaded for[COLOR=#ff0000][B] LGVirHid.sys[/B][/COLOR]
Probably caused by : LGVirHid.sys ( LGVirHid+624 )


Driver Reference Table - LGVirHid.sys

The driver seems to be very old and it is clearly not designed for "Windows 8".

Code:
Loaded symbol image file: LGVirHid.sys
    Image path: LGVirHid.sys
    Image name: LGVirHid.sys
    Timestamp:       [COLOR=#ff0000][B] Tue Nov 24 07:06:48 2009[/B][/COLOR] (4B0B38B0)

Please uninstall the driver completely and disconnect the driver from the system. If there is a native "Windows 8" driver available at official support site, you can use the device. Otherwise , keep the device disconnected from the system.

Logitech Support - Downloads, Manuals, FAQs & More

Installing "Windows 7" or "Vista" driver in "Windows 8" can cause serious trouble. If the BSOD continues after uninstalling the driver, please enable the verifier.
 

My Computer

System One

  • OS
    Windows 7
Well I deleted that driver and activated the verifier. No BSOD till now, tested a few hours :) I hope thats done now!

The verifier is still activated. Is it problematic to keep it enabeld? Or should it be disabled again?
 

My Computer

System One

  • OS
    Windows 8.1 - 64bit
Hi

Please disable "Verfiier" and check how the system works normally. Only enable "Verifier" if you encounter further blue screens. To disable it, open an elevated command prompt and enter Verifier /reset and reboot the machine. To check the status, simply enter Verfier /query. If "Verifier" is running, you will get the list of currently monitoring drivers. Otherwise you will get a message similar to "no drivers are currently monitored" or so.
 

My Computer

System One

  • OS
    Windows 7
Eh okay I disabled it, then got another BSOD. But there was no dmp file created this time. What if I set the verifier to checking ONLY Microsoft sevices? Maybe the problem is to find there?
 

My Computer

System One

  • OS
    Windows 8.1 - 64bit
Hi

"Verfier" should be only used to monitor third party drivers. Selecting Microsoft system drivers is totally unnecessary and doing so may make the system non bootable. First read instructions from the below link and set "Windows" to write "Small Memory dumps".

Set MiniDump

Then enable "verfier" and select all non-Microsoft drivers.
 

My Computer

System One

  • OS
    Windows 7
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