Windows 8 and 8.1 Forums


hard drive problem preventing successful boot

  1. #1


    Posts : 103
    Windows 8.1 Pro with Media Center

    hard drive problem preventing successful boot


    Computer: HP Pavilion DM4 3070-se (Beats Edition)
    OS: Windows 8

    Hi all,
    Beginning last night I had some problems with my computer. It would not boot up, and when I started it the BIOS showed a '3F0 hard drive not exist' error. I left it until this morning, and tried again. Everything booted up and it reached the Windows 8 login screen -- I have automatic login enabled, but the screen freezes (spinner indicator stops suddenly) and the screen goes black. It restarts again, and sometimes I get the Win8 repair screen, sometimes I get the 3F0 error again.

    The inconsistency makes me think that something is screwed up hardware-wise, but I'm not totally sure. Apparently, from reading online, the problem could be the HDD (I don't think this is the case) or a poor cable connection (most likely), or a software problem.

    Because I don't have recovery media for Windows 8 (I installed it on a USB drive I don't have with me) I can't try a system refresh or restore, but I'd rather avoid those if at all possible.

    Do you all think that a good option might be to take it to a hardware repair place and have them check the cables for errors? Or is this something I should try to fix by myself? Thanks!

    Andrew

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Why do you think that this isn't the hard drive? IMO that'd be the first thing that I'd suspect.
    Most HP's have hardware/hard drive diagnostics built in. Try pressing and holding the "Esc" key when you turn the system on - it should give the option to logon to the diagnostics.

    If it is the hard drive, it may not work (as the diagnostic tests are loaded on the hard drive) - so you'll have to try booting to a hard drive diagnostic (such as those here: Hard Drive Diagnostic Procedure ) If you have trouble booting to a hard drive diagnostic, post back and we'll try to help you through that.

    If the system is under a year old, it's likely still under warranty - so please ask (at the place where you purchased it) how to get repairs done under warranty. The warranty will cover hardware problems but not software problems (and they should be able to do the hard drive diagnostics there).

    Good luck!
      My System SpecsSystem Spec

  3. #3


    Posts : 103
    Windows 8.1 Pro with Media Center


    Well, the system boots up to the Windows 8 login screen sometimes. And then it freezes, which makes me think it's a software problem that's doing something to the hardrive as the startup procedures run. I'm not ruling out the hard drive, though. I'm going to try a clean install of the system and see where that leaves me.

    We'll see where that gets me, but if it's the hard-drive I have a 1TB Toshiba I can try to swap in, if I can get the case open.

    If the clean install doesn't work, I'll try the hard drive diagnostics. Does that sound good?
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    FWIW - hard drives will behave as you describe if they're in the process of dying. The hard drive diagnostics are your best bet at this point.

    If it's the hard drive you may find that you'll have problems reinstalling the system (or problems after it's reinstalled).
    Don't install extra software (use Windows Defender and the Windows Firewall temporarily for virus protection) and see how it operates.

    Good luck!
      My System SpecsSystem Spec

  5. #5


    Posts : 103
    Windows 8.1 Pro with Media Center


    Well, crud. Beginning last night I did a clean install and starting putting programs back on. I did have trouble doing the 8.1 update -- it actually showed that same error at one point, but then I made it through the setup and that's what I'm running now. That does sound like an HD in the process of going bad.

    Do you know about how much a replacement would run? I'll try to run the diagnostics -- I'm traveling at the moment so everything is tricky. Thank you!

    Andrew
      My System SpecsSystem Spec

  6. #6


    Quote Originally Posted by authorandrew View Post
    Well, crud. Beginning last night I did a clean install and starting putting programs back on. I did have trouble doing the 8.1 update -- it actually showed that same error at one point, but then I made it through the setup and that's what I'm running now. That does sound like an HD in the process of going bad.

    Do you know about how much a replacement would run? I'll try to run the diagnostics -- I'm traveling at the moment so everything is tricky. Thank you!

    Andrew
    HP's are everywhere I would just take in for repair if your computer is out of warranty your hard drive is probably still in warranty
    Replacement hard drives in the $100 range more or less bigger or smaller, SSD are in the $200 range Larger higher smaller less
      My System SpecsSystem Spec

  7. #7


    Posts : 103
    Windows 8.1 Pro with Media Center


    Ok, I need to buy a CD on the way home from school today and I'll try to run this (I did try to run the GUI version and it crashed the computer. Not a good sign). This is Seagate SeaTools.

    Anyways, I price-checked my drive on NewEgg and it only runs 54 dollars. Maybe I should avoid getting the same one, though. Do you have any recommendations for a good replacement drive?

    This is what I'm looking at: Newegg.com - Refurbished: Seagate Momentus XT ST95005620AS 500GB 7200 RPM 32MB Cache 2.5" Solid State Hybrid Drive -Manufacture Recertified I'd like to keep things as cheap as possible.

    (Also, is it worthwhile to double my ram -- from 6 to 12 GB? Will I see increased performance with that?)
      My System SpecsSystem Spec

  8. #8


    Posts : 103
    Windows 8.1 Pro with Media Center


    (The Seagate warranty seems to last for three years but when I go to HP's website it says my laptop is out of warranty. How do I claim that?)
      My System SpecsSystem Spec

  9. #9


    Posts : 5,139
    Win8.1Pro - Finally!!!
      My System SpecsSystem Spec

hard drive problem preventing successful boot
Related Threads
I'm currently using a Dell Inspiron 3520 laptop with Windows 8 on it. I have an external hard drive from a Windows 7 desktop. It recognizes the external hdd right away and I can access it but I can't figure out how to boot Windows 7 as the primary. I've tried changing boot order in bios but I've...
Problem with External Hard Drive in Drivers & Hardware
I have several Western Digital External Hard Drives USB 3.0, and 2 are identical drives with different data. One works fine. The other is not recognized; the light comes on and you can hear it working but it will not show up in "this PC," disk manager or device manager. I was wondering if data...
I recently made a virtual hard drive on my laptop. Once I restarded it, it disapeared. I made some research and found that it's quite common. However what seemed to fix the issue for other didn't work for me. I did the sfc/scannow in cmd. I get this message "Windows Resource Portection found...
Windows 8 Hard Drive Problem in General Support
Alright, I've kind of gone around in a lot of circles trying to figure this out. I thought it had something to do with Windows 8 and its hybrid boot feature that screwed me over, but you know, I've done numerous chkdsks. I'm REALLY sure that the hard drive itself is not bad. On to the problem. I...
Hello all, I have been running windows 7 off of my solid state drive and now it seems to be going out. I have windows 7 installed on a standard spin disk drive as well, and would like to boot to that instead but am unable to. I have selected to boot from that hard drive in the bios, but it goes...
External Hard Drive Problem in General Support
Hi fellow members, I am in desperate need of advice. It's regarding my External HDD. I have a Western Digital My Passport 1 TB External Hard Drive. It was working perfectly till my friend took it from me and he returned with the HDD being dead. Dead in the sense that nothing was being...
Problem with external Hard Drive in Drivers & Hardware
Hey guys, I finally installed Windows 8 on my iMac and all works fine but... I have an external hard drive (Hitachi Touro Desk Pro 3TB) and Windows can't recognize it. It's there but i can't open or read it. Sometimes it isn't listened in the explorer. It works in Windows 7. I also have a laptop...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook