Windows 8 and 8.1 Forums

BSOD, Windows 8.1 and Intel HD Graphics conflict

  1. #1

    Posts : 2
    Windows 8.1

    BSOD, Windows 8.1 and Intel HD Graphics conflict

    I upgraded to Windows 8.1 last week and that itself actually had some problems and wasn't a smooth upgrade at all. After several restarts and Windows searching for a solution itself the problem seemed to be ironed out. Or so I thought.

    After the 8.1 upgrade, and reading through various forum posts, it seems many others are having the same issue - mostly unresolved. So until Intel posts an official fix, I thought I'd try my luck here.

    The BSOD issue I am having is that I got the following error while playing a game:
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (igdkmd64.sys)

    I only got this error once. However, whenever I run any graphics intensive game, it is put into window mode when I get a popup error that warns of low memory (core temperatures also running off the charts like crazy), suggesting to terminate it immediately to prevent further problems.

    I have updated both drivers (Intel: / NVIDIA: via their respective websites, tried disabling the Intel graphics, changed NVIDIA graphics settings to make it the preferred chip for all programs globally, all to no avail.

    Hope some wise guru can help. And let me know if you need any more info.

    System info (Razer Blade 14):
    Operating System
    Windows 8.1 64-bit
    Intel Core i7-4702HQ CPU @ 2.20GHz
    8.00GB Dual-Channel DDR3 @ 798MHz
    Generic PnP Monitor (1600x900@60Hz)
    Intel HD Graphics 4600 (Intel)
    2047MB NVIDIA GeForce GTX 765M (Unknown)

      My System SpecsSystem Spec

  2. #2

    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64

    You have a total of 4 BSOD's. The first one was caused by nvlddmkm.sys which is a video driver for NVIDIA. The last 3 from yesterday and today were all caused by igdkmd64.sys which is the driver for Intel Graphic.

    I suggest that you re-install the Intel Graphic driver. But first uninstall it from safe mode to insure everything is removed from the Laptop.
    1. Boot up into safe mode
    2. Open device manager then right click the intel driver ->Uninstall. If there's a prompt to delete the driver files from the PC, put a check mark on it.
    3. Re-install the driver.

    You might also want to re-install the NVIDIA driver download from NVIDIA website. Use Custom Install instead and on the next screen, put a check mark on: Perform Clean Install.

    NOTE: With high intensive graphic games which create a lot of heat might also contribute to BSOD.
      My System SpecsSystem Spec

  3. #3

    Posts : 2
    Windows 8.1

    That did the trick. Problem solved. Thanks!
      My System SpecsSystem Spec

BSOD, Windows 8.1 and Intel HD Graphics conflict
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