Windows 8 and 8.1 Forums


BSOD when I run multi-task- It say "Kernel data inpage e"

  1. #1


    Posts : 3
    windows 8

    BSOD when I run multi-task- It say "Kernel data inpage e"


    Hi there.
    Please help me solve this problem. It has happened since I updated my windows 8 to 8.1. One, two or more times per day. BSOD makes me ugry because i'm doing graduate thesis on my laptop. So please help me ASAP,
    Thanks!

      My System SpecsSystem Spec

  2. #2


    Hi

    Troubleshooting the crashes you are experiencing requires collecting in depth info about your system hardware. To do that, please post a "Speccy" snapshot of your system by following instructions from the below link.

    Publish a Snapshot using Speccy - Internet Applications Mini-Guides
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    windows 8


    Quote Originally Posted by Anshad Edavana View Post
    Hi

    Troubleshooting the crashes you are experiencing requires collecting in depth info about your system hardware. To do that, please post a "Speccy" snapshot of your system by following instructions from the below link.

    Publish a Snapshot using Speccy - Internet Applications Mini-Guides
    Ok sir
    http://speccy.piriform.com/results/1...rywBlK5eD2Vkga
    Here you are, hope you can help me.
      My System SpecsSystem Spec

  4. #4


    Hi

    Crash dumps shows Bugcheck 0x7A as you said earlier.

    Code:
    BugCheck 7A, {4, 0, ffffe000015a5110, 624dfe8}
    
    
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+186af )
    This error check simply means, Windows failed to read the pagefile which is stored on the hard drive. Here is what Microsoft says about this stop code.

    Bug Check 0x7A: KERNEL_DATA_INPAGE_ERROR (Windows Debuggers)

    Scroll down to the bottom and you will see the common causes for this BSOD.

    Code:
    
    
    0xC000009A, or STATUS_INSUFFICIENT_RESOURCES, indicates a lack of nonpaged pool resources.
    
    0xC000009C, or STATUS_DEVICE_DATA_ERROR, typically indicates bad blocks (sectors) on the hard disk.
    
    0xC000009D, or STATUS_DEVICE_NOT_CONNECTED, indicates defective or loose cabling, termination, or that the controller does not see the hard disk.
    
    0xC000016A, or STATUS_DISK_OPERATION_FAILED, indicates bad blocks (sectors) on the hard disk.
    
    0xC0000185, or STATUS_IO_DEVICE_ERROR, indicates improper termination or defective cabling on SCSI devices or that two devices are trying to use the same IRQ.
    
    0xC000000E, or STATUS_NO_SUCH_DEVICE, indicates a hardware failure or an incorrect drive configuration. Check your cables and check the drive with the diagnostic utility available from your drive manufacturer.
    As you can see, a failing hard drive is the most common reason for this particular crash. Now scroll down and check the HDD SMART data collected by "Speccy".

    Code:
    C4 Reallocation Event Count: 100 (100) Data 0000000003
    C5 Current Pending Sector Count: 096 (096) Data 0000000140
    C6 Uncorrectable Sector Count: 100 (100) Data 0000000000
    As you can see, there is a large number of pending sectors in the hard drive which simply means the hard drive surface has developed a large number o bad sectors.

    S.M.A.R.T. - Wikipedia, the free encyclopedia

    Please follow the below steps.

    1. Backup all the data to an external medium immediately. Your drive may fail completely at any time. At work, i will replace the drive directly even if there is a single pending sector.

    2. Download and run "Seagate Seatools" from the below link.

    SeaTools for Windows | Seagate

    Select your hard drive and choose "Basic Tests --> Short Generic" first. Then "Basic Tests --> Long Generic". Please report whether the drive passes or fails the test.
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    windows 8


    Quote Originally Posted by Anshad Edavana View Post
    Hi

    Crash dumps shows Bugcheck 0x7A as you said earlier.

    Code:
    BugCheck 7A, {4, 0, ffffe000015a5110, 624dfe8}
    
    
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+186af )
    This error check simply means, Windows failed to read the pagefile which is stored on the hard drive. Here is what Microsoft says about this stop code.

    Bug Check 0x7A: KERNEL_DATA_INPAGE_ERROR (Windows Debuggers)

    Scroll down to the bottom and you will see the common causes for this BSOD.

    Code:
    
    
    0xC000009A, or STATUS_INSUFFICIENT_RESOURCES, indicates a lack of nonpaged pool resources.
    
    0xC000009C, or STATUS_DEVICE_DATA_ERROR, typically indicates bad blocks (sectors) on the hard disk.
    
    0xC000009D, or STATUS_DEVICE_NOT_CONNECTED, indicates defective or loose cabling, termination, or that the controller does not see the hard disk.
    
    0xC000016A, or STATUS_DISK_OPERATION_FAILED, indicates bad blocks (sectors) on the hard disk.
    
    0xC0000185, or STATUS_IO_DEVICE_ERROR, indicates improper termination or defective cabling on SCSI devices or that two devices are trying to use the same IRQ.
    
    0xC000000E, or STATUS_NO_SUCH_DEVICE, indicates a hardware failure or an incorrect drive configuration. Check your cables and check the drive with the diagnostic utility available from your drive manufacturer.
    As you can see, a failing hard drive is the most common reason for this particular crash. Now scroll down and check the HDD SMART data collected by "Speccy".

    Code:
    C4 Reallocation Event Count: 100 (100) Data 0000000003
    C5 Current Pending Sector Count: 096 (096) Data 0000000140
    C6 Uncorrectable Sector Count: 100 (100) Data 0000000000
    As you can see, there is a large number of pending sectors in the hard drive which simply means the hard drive surface has developed a large number o bad sectors.

    S.M.A.R.T. - Wikipedia, the free encyclopedia

    Please follow the below steps.

    1. Backup all the data to an external medium immediately. Your drive may fail completely at any time. At work, i will replace the drive directly even if there is a single pending sector.

    2. Download and run "Seagate Seatools" from the below link.

    SeaTools for Windows | Seagate

    Select your hard drive and choose "Basic Tests --> Short Generic" first. Then "Basic Tests --> Long Generic". Please report whether the drive passes or fails the test.
    Sorry for my distube. My laptop is still in warranty so it will be replaced the drive free. But I can not do it at this time because deadline of my thesis is comming. My question is can I replace drive latter. What happen if I don't replace it? Is there any risk if I follow ur steps? Or can i continue use it until my study done? Give me advice pls.
    Sorry for my bad English.
      My System SpecsSystem Spec

  6. #6


    Hi

    Yes, there is a risk involved in running the diagnostic test. There is a slight chance for data corruption by running the test (although practically it never happened to me). Since your work is very important, please abort the test for now. But make sure to backup all the data to an external medium (DVD or USB) as this hard drive may fail completely at any time.

    Please try to complete your thesis as soon as possible and submit the laptop for warranty service. That is what i recommends.
      My System SpecsSystem Spec

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