Windows 8 and 8.1 Forums


New Acer Laptop, The one BSOD after the other.

  1. #11


    Posts : 13
    Windows


    New BSOD. I also enabled "Driver Verifier".

      My System SpecsSystem Spec

  2. #12


    Posts : 5,139
    Win8.1Pro - Finally!!!


    This is a STOP 0x50 error - most of these are caused by 3rd party drivers
    A reinstall of Windows with the original drivers (with all Windows Updates and no added programs) is usually a sign of a hardware problem.
    We presume that a reinstall with factory media means that Windows is OK

    So, start with ensuring that you have ALL Windows Updates (you have 86 currently - most systems have 150 or more). This includes optional updates and any hardware drivers that may be available. No need to install any Bing or Live Essentials stuff that may be presented (unless you want it).

    Also, download and install the latest, Win8 compatible driver for your Broadcom NetLink BCM57780 ethernet card from here: Ethernet NIC NetLink Driver Downloads | Broadcom This is for the k57nd60a.sys driver that currently dates from 2011.

    Uninstall Norton and use the Norton Removal Tool (free from here: https://support.norton.com/sp/en/us/...rProfile_en_us
    Then ensure (in Action Center) that Windows Defender and the Windows Firewall are turned on and working.
    This will remove the ccSetx64.sys that dates from 2012.

    Then go to the Acer website for your system and download install the 4 Intel drivers listed there (SATA AHCI, iAMT, chipset, and Video)
    This is probably not critical for a Win8 system, but it should take care of the rest of the 2012 drivers.

    If the BSOD's continue after that, then run Driver Verifier according to these instructions: Driver Verifier Settings

    Also, run these free hardware diagnostics: Hardware Diagnostics


    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu Nov 28 11:55:52.207 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\112813-4875-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 0:19:36.044
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33e2a )
    BugCheck 50, {fffff802392b45ed, 8, fffff802392b45ed, 2}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffff802392b45ed, memory referenced.
    Arg2: 0000000000000008, value 0 = read operation, 1 = write operation.
    Arg3: fffff802392b45ed, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000002, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  ConEmu64.exe
    FAILURE_BUCKET_ID: AV_BAD_IP_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: 2195
      BIOS Version                  V1.13
      BIOS Release Date             10/11/2013
      Manufacturer                  Acer
      Product Name                  Aspire V3-772
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu Nov 28 11:55:52.207 2013 (UTC - 5:00)**************************
    k57nd60a.sys                Wed Oct 19 16:17:36 2011 (4E9F3060)
    ccSetx64.sys                Fri May 25 15:34:57 2012 (4FBFDEE1)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
    LMDriver.sys                Wed Jan  9 06:23:09 2013 (50ED531D)
    RadioShim.sys               Wed Jan  9 06:23:09 2013 (50ED531D)
    IntcDAud.sys                Fri Jan 11 08:55:16 2013 (50F019C4)
    dump_iaStorA.sys            Mon Jan 14 13:00:27 2013 (50F447BB)
    iaStorA.sys                 Mon Jan 14 13:00:27 2013 (50F447BB)
    btath_bus.sys               Mon Jan 21 04:18:42 2013 (50FD07F2)
    athw8x.sys                  Mon Jan 21 05:56:10 2013 (50FD1ECA)
    nvlddmkm.sys                Wed Feb 20 13:06:02 2013 (5125108A)
    nvpciflt.sys                Wed Feb 20 13:06:29 2013 (512510A5)
    RTKVHD64.sys                Tue Mar 19 08:14:59 2013 (514856C3)
    igdkmd64.sys                Wed Mar 27 00:10:19 2013 (5152712B)
    ETD.sys                     Fri May 17 06:36:39 2013 (51960837)
    
    http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    LMDriver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    RadioShim.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=ETD.sys
      My System SpecsSystem Spec

  3. #13


    Posts : 5,139
    Win8.1Pro - Finally!!!


    This is the memory dump that you posted while I was researching my previous post. I include it for completeness here. It doesn't change my previous advice (the dump is essentially the same as the previous one).

    EDIT: Leave Driver Verifier on and get started with the hardware diagnostics. Complete the other steps as you are able.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Fri Nov 29 04:24:26.796 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\112913-9109-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 16:28:09.619
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+11e9ee )
    BugCheck 50, {fffff960103573b8, 0, fffff960001489ee, 2}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffff960103573b8, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff960001489ee, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000002, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: AV_win32k+11e9ee
    CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: 2195
      BIOS Version                  V1.13
      BIOS Release Date             10/11/2013
      Manufacturer                  Acer
      Product Name                  Aspire V3-772
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Fri Nov 29 04:24:26.796 2013 (UTC - 5:00)**************************
    k57nd60a.sys                Wed Oct 19 16:17:36 2011 (4E9F3060)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
    LMDriver.sys                Wed Jan  9 06:23:09 2013 (50ED531D)
    RadioShim.sys               Wed Jan  9 06:23:09 2013 (50ED531D)
    dump_iaStorA.sys            Mon Jan 14 13:00:27 2013 (50F447BB)
    iaStorA.sys                 Mon Jan 14 13:00:27 2013 (50F447BB)
    btath_bus.sys               Mon Jan 21 04:18:42 2013 (50FD07F2)
    athw8x.sys                  Mon Jan 21 05:56:10 2013 (50FD1ECA)
    nvlddmkm.sys                Wed Feb 20 13:06:02 2013 (5125108A)
    nvpciflt.sys                Wed Feb 20 13:06:29 2013 (512510A5)
    RTKVHD64.sys                Tue Mar 19 08:14:59 2013 (514856C3)
    igdkmd64.sys                Wed Mar 27 00:10:19 2013 (5152712B)
    ETD.sys                     Fri May 17 06:36:39 2013 (51960837)
    
    http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    LMDriver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    RadioShim.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=ETD.sys
      My System SpecsSystem Spec

  4. #14


    Posts : 4
    Windows 8 Pro


    usasma, please reply to my post. My computer is in very bad condition. Really grateful to anyone who can help me solve this problem. Thanks again!!!

    P.S. Sorry for posting here, just posting here to get awareness of my issue, Once again I said sorry.
      My System SpecsSystem Spec

  5. #15


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Carcar21
    If you need my attention, please comply with my request for a PM - ( in my sig)not a post in ather user's topic. Also, include a link to your topic. Finally, be advised that I probably won't get back to the forums until tomorrow AM. I work in a retail store and today is Black Friday (USA) and I won't be home until late

    EDIT: sent fm my phone
      My System SpecsSystem Spec

Page 2 of 2 FirstFirst 12
New Acer Laptop, The one BSOD after the other.
Related Threads
I have a new windows 8 Acer 756 with the dual core Celeron 2gb memory. When I go to windows update there is 100_ important update. I click install and I get downloading updates progress bar but it just stays at 0% with the bar progressing. Wifi signal is strong, no issues there. No not...
Hi all, hoping somebody can offer some advice. About 9 months ago I purchased a new laptop, an Acer V5-571 (i3 1.4Ghz, 6GB RAM, 750GB HDD and Windows 8) It's nothing special and was never intended to be. I only use it for web browsing, e-mail, IM, Word and maybe watching some videos on YouTube. ...
please tell step by step what to do
Hi All, I have been using my Acer Aspire v3-772G for three days now and have now 10 blue screens. 4 times IRQL_NOT_LESS_OR_EQUAL 2 times SYSTEM_SERVICE_EXCEPTION I can not say there is pattern how to reproduce it - it has been coming suddenly most of the times. What I have tried so far:...
Solved Acer laptop factory reset. in Installation & Setup
Got an Acer laptopV3-571 with Windows 8.I had trouble downloading Windows updates so I decided to do a factory reset through Acer recovery management.It seems very slow to do so compared to my Samsung laptop which took about 25 minutes to reset.It is at 10% after 50 minutes.Is this normal?
Solved Acer laptop fn key doesn't work in Drivers & Hardware
For some reason my brand new Acer laptop doesn't have a functioning fn key. Everything else is perfect though, as it should be coming right from the box. I can't quickly mute, change screen brightness or put my computer to sleep. This is very annoying. Do I need to install a driver even though the...
Hi i have ACER ASPIRE v5-431 laptop. i have installed Win 7, ubuntu, xp, vista. But when i try to install Windows 8, it just doesnt install. it gives me following error : 11705 i Tried everything. i performed a Clean install {deleted all partitions & installed on a new partition}
Eight Forums Android App Eight Forums IOS App Follow us on Facebook