Windows 8 and 8.1 Forums


Your PC ran into a problem - BSOD (igdkmd64.sys)

  1. #1


    Bolivia
    Posts : 1
    windows 8.1

    Your PC ran into a problem - BSOD (igdkmd64.sys)


    Hi.
    I get a BSOD when playing LoL (League of Legends). It says... igdkmd64.sys
    This problem has happened since I updated frow windows 8 to windows 8.1.

    My laptop is a TOSHIBA Satellite C855
    with Intel Core i5-3210M CPU @ 2.50GHz
    with 6.00 GB RAM
    Running Intel HD Graphics 4000
    I've updated this driver.
    I've been searching up and down for a solution. And those solutions were only temporary
    Sorry for my English and thanks in advance.

      My System SpecsSystem Spec

  2. #2


    Hi

    The crash dump blames "Intel HD Graphics" driver as you said.

    Code:
    BugCheck D1, {28, 2, 0, fffff80002098c47}
    
    
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    Probably caused by : igdkmd64.sys ( igdkmd64+62c47 )
    Please try the below steps.

    1. Run "Intel driver update Utility" and install any update it offers.

    Intel® Driver Update Utility

    2. Update "DirectX".

    Download DirectX End-User Runtime Web Installer from Official Microsoft Download Centre

    3. Set "Intel HD Graphics" to "Maximum Performance".

    Please follow steps 3 and 4 described in 4 Ways to Improve Intel HD Graphics Performance
      My System SpecsSystem Spec

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