Windows 8 and 8.1 Forums


Windows 8.1 BSOD Keeps Reocurring ---- System Service Exce

  1. #1


    Posts : 6
    Windows 8.1

    Windows 8.1 BSOD Keeps Reocurring ---- System Service Exce


    System: Windows 8.1 64 bit
    Mobo: Gigabyte 970A-D3
    CPU: AMD FX-8350
    HD: Kingston Hyper X 3K 120 GB
    Memory: 2 x 4Gb Dual Channel G.Skill PC3-12800 1.50 V
    Video Card: Sapphire 100245L Radeon HD 4850 512MB


    Memory Dump file
    https://www.dropbox.com/s/8jfgap0crs0pzhj/MEMORY.zip

    I have been getting these BSOD every once in a while. I think it has to do with my graphics card which is old. I bought it in 2008. I think I need to upgrade it.
    I have been getting these BSOD with Microsoft's graphic drivers in a clean install prior to installing AMD drivers and after installing AMD Drivers.

    The AMD driver I would install is: 13.1 1/21/2013
    Package contains the following graphics drivers and dependent/required software for the products specified in the current version's official release notes for the 64 bit version of Windows 8:
    Display Driver ver. 8.97.100.7
    OpenCL(tm) Driver 10.0.937.2
    Catalyst Control Center 2012.1116.1514.27190
    Legacy


    The Dump file
    111913-11734-01.dmp 11/19/2013 11:01:43 AM SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff800`0088a900 ffffd000`259a5d70 00000000`00000000 dxgmms1.sys dxgmms1.sys+2f900 x64 ntoskrnl.exe+14dca0 C:\Windows\Minidump\111913-11734-01.dmp 8 15 9600 280,912 11/19/2013 11:03:56 AM


    screenshot link click here <--------------------------






    Attached is my Diagnostic Tool Grab All zip file
    The two files names found in the crash were dxgmms1.sys and ntoskrnl.exe below

    dxgmms1.sys dxgmms1.sys+2f900 fffff800`0085b000 fffff800`008bc000 0x00061000 0x524d5a55 10/3/2013 3:51:49 AM
    ntoskrnl.exe ntoskrnl.exe+1597e9 fffff801`51203000 fffff801`51984000 0x00781000 0x52520fe4 10/6/2013 5:35:32 PM
    Last edited by leicester1; 21 Nov 2013 at 08:11.

      My System SpecsSystem Spec

  2. #2


    Posts : 6
    Windows 8.1
      My System SpecsSystem Spec

  3. #3


    Posts : 5,139
    Win8.1Pro - Finally!!!


    You have an 802.11n USB Wireless LAN Card:
    I do not recommend using wireless USB network devices. Especially in Win7/Win8/8.1 systems.
    These wireless USB devices have many issues with Win7 and later - using Vista drivers with them is almost sure to cause a BSOD.
    Should you want to keep using these devices, be sure to have Win7/Win8/8.1 drivers - DO NOT use Vista drivers!!!
    An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.
    As you have another wireless device, I'd suggest uninstalling the software for the wireless USB device and physically removing it from your system.

    If you choose to retain the Linksys Wireless-G PCI Adapter - please enable it and update it's drivers to the latest, Win8.1 compatible version. Feel free to disable it again (after updating the drivers) if so desired.

    SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
    1) That the SSD firmware is the latest available for the SSD. I usually can't see this info in the reports, so I rely on you to check it.
    2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to. If involved these should be visible in the memory dump - but it doesn't hurt to check manually.
    H: drive only has about 5% free space. Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

    Interestingly, there's a driver named myfault.sys blamed in the latest dump file. This is usually a part of the Sysinternals program called NotMyFault - which causes a system to BSOD. Please uninstall this program from your system.

    The other BSOD hints at video involvement, but this isn't certain.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    tap0901.sys Thu Nov 24 13:50:27 2011 (4ECE91F3)
    TAP-Win32 Adapter V9 or[br]OpenVPN driver or COMODO
    http://www.carrona.org/drivers/driver.php?id=tap0901.sys

    Please note the drivers below that date from before the release of Windows 8.1 (26 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web.



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu Nov 21 10:20:17.562 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\112113-8375-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16422.amd64fre.winblue_gdr.131006-1505
    System Uptime:0 days 14:40:44.361
    *** WARNING: Unable to verify timestamp for myfault.sys
    *** ERROR: Module load completed but symbols could not be loaded for myfault.sys
    Probably caused by :myfault.sys ( myfault+1385 )
    BugCheck D1, {ffffc00013223010, 2, 0, fffff800037fa385}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: ffffc00013223010, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff800037fa385, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  NotMyfault.exe
    FAILURE_BUCKET_ID: AV_myfault+1385
      BIOS Version                  FB
      BIOS Release Date             10/18/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Nov 19 14:01:43.443 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\111913-11734-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16422.amd64fre.winblue_gdr.131006-1505
    System Uptime:0 days 20:28:39.147
    Probably caused by :dxgmms1.sys ( dxgmms1!VidMmInterface+13950 )
    BugCheck 3B, {c0000005, fffff8000088a900, ffffd000259a5d70, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8000088a900, Address of the instruction which caused the bugcheck
    Arg3: ffffd000259a5d70, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  firefox.exe
    FAILURE_BUCKET_ID: 0x3B_dxgmms1!VidMmInterface
      BIOS Version                  FB
      BIOS Release Date             10/18/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu Nov 21 10:20:17.562 2013 (UTC - 5:00)**************************
    tap0901.sys                 Thu Nov 24 13:50:27 2011 (4ECE91F3)
    myfault.sys                 Sat Apr  7 12:34:41 2012 (4F806CA1)
    atikmpag.sys                Mon Jun 18 16:41:29 2012 (4FDF9279)
    atikmdag.sys                Mon Jun 18 17:21:01 2012 (4FDF9BBD)
    lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
    lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
    Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
    cpuz136_x64.sys             Tue Oct 22 08:52:21 2013 (52667505)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Nov 19 14:01:43.443 2013 (UTC - 5:00)**************************
    ssudbus.sys                 Wed Aug 14 02:47:42 2013 (520B280E)
    ssudmdm.sys                 Wed Aug 14 02:47:50 2013 (520B2816)
    
    http://www.carrona.org/drivers/driver.php?id=tap0901.sys
    myfault.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
    http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=cpuz136_x64.sys
    http://www.carrona.org/drivers/driver.php?id=ssudbus.sys
    http://www.carrona.org/drivers/driver.php?id=ssudmdm.sys
      My System SpecsSystem Spec

  4. #4


    Posts : 6
    Windows 8.1


    I have recently formatted my computer. I bought a new video card

    1 GB Sapphire HD 7770 GHZ

    On a clean install I got a BSOD
    https://www.dropbox.com/s/w9lk80m2x3...13-7218-01.zip
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Windows systems.
    Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
    Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
    Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure - Sysnative Forums

    If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
    Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
    Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect.
    Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

    If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

    WMP54Gv41x64.sys (the driver for your wireless device) dates from April of 2010 - over 3 years before Win8.1 came out.
    I'd strongly suspect that this driver isn't compatible with Win8.1 and would encourage you to either update to one that is compatible - or to remove the device and it's software from your system.

    Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web.

    If all of this doesn't fix the problem - then we have to look at possible hardware problems.
    Please run these free diagnostics: Hardware Diagnostics

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon Dec  2 14:54:15.881 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\120213-7218-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16422.amd64fre.winblue_gdr.131006-1505
    System Uptime:0 days 0:06:02.584
    Probably caused by :dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+ce )
    BugCheck 1000007E, {ffffffffc0000005, fffff8000149821e, ffffd000239a1298, ffffd000239a0aa0}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8000149821e, The address that the exception occurred at
    Arg3: ffffd000239a1298, Exception Record Address
    Arg4: ffffd000239a0aa0, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation
      BIOS Version                  FB
      BIOS Release Date             10/18/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Dec  2 14:54:15.881 2013 (UTC - 5:00)**************************
    WMP54Gv41x64.sys            Wed Apr  7 08:07:21 2010 (4BBC7579)
    lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
    lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
    netr28ux.sys                Thu Apr 25 22:33:43 2013 (5179E787)
    Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
    AODDriver2.sys              Wed Sep 11 23:36:40 2013 (523136C8)
    AtihdWB6.sys                Tue Sep 24 20:24:38 2013 (52422D46)
    AMDACPKSL.SYS               Tue Sep 24 20:24:41 2013 (52422D49)
    atikmpag.sys                Fri Nov 22 09:55:48 2013 (528F7074)
    atikmdag.sys                Fri Nov 22 10:51:33 2013 (528F7D85)
    
    http://www.carrona.org/drivers/driver.php?id=WMP54Gv41x64.sys
    http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
    http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
    http://www.carrona.org/drivers/driver.php?id=netr28ux.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
    AtihdWB6.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    AMDACPKSL.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
      My System SpecsSystem Spec

  6. #6


    Posts : 6
    Windows 8.1


    I got another BSOD today.

    I uninstalled the AMD ATI Drivers completely as it also installed AODDriver2.sys before. This time I just went to the device manager and updating the display drivers manually after uninstalling the previous drivers and rebooting. I downloaded the AMD drivers and updated the display drivers by targeting the folder where the AMD drivers were extracted to.

    I setup the driver verifier as well before this happened

    Here is the latest Minidump file with verifier setup before hand
    https://www.dropbox.com/s/z2bc8mrf4m...3-10921-01.zip

    Also, I uninstalled the WMP54g Linksys PCI wireless driver as it is over 3 years old. I unplugged the hardware from the system.
    The BSOD occurred after this.




      My System SpecsSystem Spec

  7. #7


    Posts : 5,139
    Win8.1Pro - Finally!!!


    This is a Driver Verifier enabled memory dump. It blames the DirectX video driver (a Windows driver)
    What settings did you use for Driver Verifier?

    Since it names a Windows driver, it's not real likely that the Windows driver is actually at fault.
    That leaves 3rd party drivers and hardware as possible causes.

    1) The AMD Overdrive driver is still installed, please follow my instructions for removing it in the previous post.
    If that does not succeed in removing it, post back for further instructions.

    2) Your Realtek GBE PCIe network driver is likely not compatible w/Win8.1 as it dates from May of 2013 (although Realtek may disagree)
    Please download and install this later driver (The actual driver dates from 15 Aug 2013) that they say is Win8.1 compatible: Realtek

    3) Logitech web cam and it's drivers date from Oct of 2012 - around the time that Win8 was released. Although Logitech may insist that they are 8.1 compatible - I have to wonder since they repeatedly show up in the memory dumps.
    Please remove the Logitech drivers and disconnect the webcam from your system TEMPORARILY. Once the BSOD problem is solved, then feel free to reinstall the device with the latest, Win8.1 drivers.

    Once these 3 things are eliminated - then we can move on to testing hardware (if the BSOD's continue).

    If not really using the Samsung stuff - uninstall it "just in case" Feel free to reinstall it when we're done. It's not likely that it's a problem, but removing it will ensure that it's not the problem.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Dec  3 16:07:21.951 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\120313-10921-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16422.amd64fre.winblue_gdr.131006-1505
    System Uptime:0 days 0:58:35.750
    Probably caused by :dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ProcessDeferredCommand+1f3 )
    BugCheck 1000007E, {ffffffffc0000005, fffff80000c3856b, ffffd0002496f6d8, ffffd0002496eee0}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff80000c3856b, The address that the exception occurred at
    Arg3: ffffd0002496f6d8, Exception Record Address
    Arg4: ffffd0002496eee0, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP
    FAILURE_BUCKET_ID: AV_VRF_dxgmms1!VIDMM_GLOBAL::ProcessDeferredCommand
      BIOS Version                  FB
      BIOS Release Date             10/18/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Dec  3 16:07:21.951 2013 (UTC - 5:00)**************************
    lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
    lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
    AODDriver2.sys              Wed Nov 21 02:44:04 2012 (50AC8644)
    Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
    ssudbus.sys                 Mon Oct 14 02:21:21 2013 (525B8D61)
    ssudmdm.sys                 Mon Oct 14 02:21:28 2013 (525B8D68)
    atikmpag.sys                Fri Nov 22 09:55:48 2013 (528F7074)
    atikmdag.sys                Fri Nov 22 10:51:33 2013 (528F7D85)
    
    http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
    http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
    http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=ssudbus.sys
    http://www.carrona.org/drivers/driver.php?id=ssudmdm.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    PS - Don't forget to disable Driver Verifier.
    To do this, open up verifier.exe and select "Delete existing settings", click on "Finish", and then reboot for the changes to take effect.
      My System SpecsSystem Spec

  9. #9


    Posts : 6
    Windows 8.1


    Quote Originally Posted by usasma View Post
    This is a Driver Verifier enabled memory dump. It blames the DirectX video driver (a Windows driver)
    What settings did you use for Driver Verifier?
    I clicked on Create Custom settings (for code developers)
    Next I checked every individual setting except Randomized low resources simulation, DDI Compliance checking, and DDI Compliance checking (additional). Next I clicked on Select Driver names from a list. I only checked the drivers not from Microsoft.

    I am going to go through and install the latest realtek lan driver. The logitech c310 driver is the latest at Oct 22, 2010. I will go ahead and uninstall the driver permanently and unplug the device. I manually installed the AMD drivers. I don't think the Overdrive driver and application is installed this time.

    I charge my phone via my computer, but I can just start charging it via the wall and I transfer files to my computer via wireless anyway. I'll uninstall the Samsung drivers permanently.
      My System SpecsSystem Spec

  10. #10


    Posts : 6
    Windows 8.1


    I have manually uninstalled and reinstalled the amd driver only, but I think the aoddriver2.sys file keeps remaining.

    I installed driver Display Driver ver. 13.152
    OpenCL(tm) Driver ver. 10.0.1268.1
    Catalyst Control Center ver. 2013.0830.1943.33589

    Name File Size Revision Number Release Date
    Catalyst Software Suite 197 MB 13.9 9/18/2013
      My System SpecsSystem Spec

Page 1 of 2 12 LastLast
Windows 8.1 BSOD Keeps Reocurring ---- System Service Exce
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