Windows 8 and 8.1 Forums


BSOD crash and now my computer has to restore to restart

  1. #1


    Posts : 5
    Windows 8.1

    BSOD crash and now my computer has to restore to restart


    EDIT: I have solved this issue by not leaving my laptop plugged into my television through HDMI while it restarts to install updates. If you run into this issue, make sure you try leaving all ports open on your computer.


    A few weeks ago my PC ran into a Blue screen of death error. I'm not sure why or exactly when it happened, but I think it may have led to the issues I have now. About 3 weeks ago (I think) I was playing a game and the forced restart to install updates thing popped up. It said I had 15 minutes before my system would restart and install updates. I was a bit cranky at the time, so I got mad and decided to look up on the internet how to disable forced restarts for windows 8. I came across a thread on a site much like this that explained how to open your system registry and delete the forced restart file or something similar. I opened my registry and couldn't find it, so I ended up not deleting anything, but I did keep my registry open on accident and my computer restarted while it was open. It crashed during the update install and gave me a BSOD error. I restarted my computer and it began installing updates yet again. It got to 30% and then went black. A few seconds later, the Asus logo popped up with the loading circle below it. It said attempting to repair or something similar to that. It eventually failed to repair, so it asked if I would like to proceed with a system restore. Seeing no other options, I clicked yes. The screen went black again and the Asus logo showed up with the loading circle below it. It failed to system restore and took me to a blue screen that isn't the BSOD. It said there were other options like refreshing my system, and it assured me that I would not lose my files (but it said nothing about apps). I decided to do that over the manufacturer restore. It worked, but I lost all of my apps that I had installed. After redownloading and installing all the apps, I thought it would be over. About a week later another windows update popped up. I thought it would work fine this time, so I let it go. The same thing happened, and I ended up having to system refresh again. This happens every time my computer restarts, and it is very aggravating. I'm not sure what to do about it, although I haven't tried to manufacturer restore yet.

    TL/DR; My computer has to system refresh every time it restarts, causing me to lose all of my apps and have to reinstall them each time. I think it has something to do with my computer restarting to install updates while my system registry was open.

    Any help would be very nice. I wasn't sure what to provide for specs, so I'll just add in the usual Ram and stuff:

    Processor: Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz 2.40 GHz
    Installed memory (RAM): 8.00GB (7.89 GB usable)
    System type: 64-bit Operating System, x64-based processor
    Pen and Touch: Full Windows Touch Support with 10 Touch Points

    If there is anything you need to assist me, please do not hesitate to ask. Thank you in advance.

    EDIT: I added the SF_19-11-2013.rar file to the post because I just saw the requirements >.>
    Last edited by mdomin45; 25 Nov 2013 at 09:33.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    No memory dumps in the attached reports, please do this:
    Upload Dump Files:
    NOTE: If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
    Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
    Left click on the first minidump file.
    Hold down the "Shift" key and left click on the last minidump file.
    Right click on the blue highlighted area and select "Send to"
    Select "Compressed (zipped) folder" and note where the folder is saved.
    Upload that .zip file with your next post.

    If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

    If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service. Then post the link to it in your topic so that we can download it.

    Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp. Zip up any that you find and upload them with your next post.

    Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDumpMore info on dump file options here: Overview of memory dump file options for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2
    No evidence of bad stuff in the other reports either. Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
      My System SpecsSystem Spec

  3. #3


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Got a little hint in this one - there's some USB stuff in the processor 0 stack (the hung processor was #6 - the processor that crashed was #0, it crashed because it waited too long for info from #6)

    So, for now, let's focus on USB devices.
    What USB devices do you have installed?


    Code:
    Microsoft (R) Windows Debugger Version 6.3.9600.16384 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\John\Downloads\MEMORY.DMP]
    Kernel Bitmap Dump File: Only kernel address space is available
    
    
    ************* Symbol Path validation summary **************
    Response                         Time (ms)     Location
    Deferred                                       SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Deferred                                       srv*c:\SymcachePublic*http://ctxsym.citrix.com/symbolsad/symbols
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols;srv*c:\SymcachePublic*http://ctxsym.citrix.com/symbolsad/symbols
    Executable search path is: 
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 9600.16422.amd64fre.winblue_gdr.131006-1505
    Machine Name:
    Kernel base = 0xfffff803`18803000 PsLoadedModuleList = 0xfffff803`18ac7990
    Debug session time: Thu Nov 21 15:25:32.369 2013 (UTC - 5:00)
    System Uptime: 0 days 22:49:34.093
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .............................
    Loading User Symbols
    
    Loading unloaded module list
    ............
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 101, {18, 0, ffffd00020840180, 6}
    
    Page 4541f1 not present in the dump file. Type ".hh dbgerr004" for details
    Page 454149 not present in the dump file. Type ".hh dbgerr004" for details
    Page 454600 not present in the dump file. Type ".hh dbgerr004" for details
    Page 454600 not present in the dump file. Type ".hh dbgerr004" for details
    Page 454600 not present in the dump file. Type ".hh dbgerr004" for details
    Page 454600 not present in the dump file. Type ".hh dbgerr004" for details
    Page 454600 not present in the dump file. Type ".hh dbgerr004" for details
    Page 454600 not present in the dump file. Type ".hh dbgerr004" for details
    Page 454600 not present in the dump file. Type ".hh dbgerr004" for details
    Page 454600 not present in the dump file. Type ".hh dbgerr004" for details
    Page 454600 not present in the dump file. Type ".hh dbgerr004" for details
    Page 454600 not present in the dump file. Type ".hh dbgerr004" for details
    Page 454600 not present in the dump file. Type ".hh dbgerr004" for details
    Page 454600 not present in the dump file. Type ".hh dbgerr004" for details
    Page 454600 not present in the dump file. Type ".hh dbgerr004" for details
    Page 454600 not present in the dump file. Type ".hh dbgerr004" for details
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    CLOCK_WATCHDOG_TIMEOUT (101)
    An expected clock interrupt was not received on a secondary processor in an
    MP system within the allocated interval. This indicates that the specified
    processor is hung and not processing interrupts.
    Arguments:
    Arg1: 0000000000000018, Clock interrupt time out interval in nominal clock ticks.
    Arg2: 0000000000000000, 0.
    Arg3: ffffd00020840180, The PRCB address of the hung processor.
    Arg4: 0000000000000006, 0.
    
    Debugging Details:
    ------------------
    
    Page 4541f1 not present in the dump file. Type ".hh dbgerr004" for details
    Page 454149 not present in the dump file. Type ".hh dbgerr004" for details
    Page 454600 not present in the dump file. Type ".hh dbgerr004" for details
    Page 454600 not present in the dump file. Type ".hh dbgerr004" for details
    Page 454600 not present in the dump file. Type ".hh dbgerr004" for details
    Page 454600 not present in the dump file. Type ".hh dbgerr004" for details
    Page 454600 not present in the dump file. Type ".hh dbgerr004" for details
    Page 454600 not present in the dump file. Type ".hh dbgerr004" for details
    Page 454600 not present in the dump file. Type ".hh dbgerr004" for details
    Page 454600 not present in the dump file. Type ".hh dbgerr004" for details
    Page 454600 not present in the dump file. Type ".hh dbgerr004" for details
    Page 454600 not present in the dump file. Type ".hh dbgerr004" for details
    Page 454600 not present in the dump file. Type ".hh dbgerr004" for details
    Page 454600 not present in the dump file. Type ".hh dbgerr004" for details
    Page 454600 not present in the dump file. Type ".hh dbgerr004" for details
    Page 454600 not present in the dump file. Type ".hh dbgerr004" for details
    
    BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_8_PROC
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  d
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    STACK_TEXT:  
    fffff803`1a232c58 fffff803`18974f13 : 00000000`00000101 00000000`00000018 00000000`00000000 ffffd000`20840180 : nt!KeBugCheckEx
    fffff803`1a232c60 fffff803`1885781b : 00000000`00000001 fffff803`18af1180 00000000`00000001 fffff803`18af1180 : nt! ?? ::FNODOBFM::`string'+0x13d83
    fffff803`1a232cf0 fffff803`1885748c : 00000000`00000001 00000000`00000000 fffff803`1a232e30 fffff803`18a9d920 : nt!KiUpdateRunTime+0x57
    fffff803`1a232d30 fffff803`189d630c : fffff803`18acf3a8 fffff803`1885d813 fffff803`18af1180 00000000`00000002 : nt!KiUpdateTime+0x63c
    fffff803`1a232f10 fffff803`18f8ae5f : ffffd000`00400a02 00000000`00000001 fffff800`00c01ba0 00000000`00008101 : nt!KeClockInterruptNotify+0x5c
    fffff803`1a232f40 fffff803`18899343 : fffff803`18fd7900 00000000`00000008 fffff803`1a232f50 00000000`00000010 : hal!HalpTimerClockInterrupt+0x4f
    fffff803`1a232f70 fffff803`1895212a : fffff803`18fd7900 ffffe000`02680398 fffff803`1a224c58 00000000`00000000 : nt!KiCallInterruptServiceRoutine+0xa3
    fffff803`1a232fb0 fffff803`18952a9b : 00000000`00000000 00000000`000000ff fffff803`1a224788 fffff803`18f8a627 : nt!KiInterruptSubDispatchNoLockNoEtw+0xea
    fffff803`1a224760 fffff803`18897e00 : 00000000`00000000 ffffe000`03545000 00000000`00000002 00000000`00000000 : nt!KiInterruptDispatchNoLockNoEtw+0xfb
    fffff803`1a2248f0 fffff803`18897dc2 : 00000000`00000002 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxWaitForSpinLockAndAcquire+0x20
    fffff803`1a224920 fffff800`0272907e : ffff1726`ec0bacc0 ffffe000`0267fb40 00000000`00000000 ffffe000`04c3c1f0 : nt!KeAcquireSpinLockRaiseToDpc+0x32
    fffff803`1a224950 fffff800`02728885 : 00000000`00000006 fffff803`1885fa04 ffffe000`0267fac0 fffff803`1a224c58 : USBPORT!USBPORT_ProcessNeoStateChangeList+0x3e
    fffff803`1a2249c0 fffff803`188b0f64 : ffffe000`0267fb40 fffff803`1a224a79 fffff803`1a224c60 00000000`00000002 : USBPORT!USBPORT_DM_TimerDpc+0x25
    fffff803`1a224a00 fffff803`188b1478 : 00000000`00000000 ffffe000`0271f250 fffff803`18af1180 fffff803`18af5980 : nt!KiProcessExpiredTimerList+0x1d8
    fffff803`1a224ae0 fffff803`1890d478 : fffff803`18af1180 00000000`002d7800 00000000`002fd3a8 00000000`002fd3c0 : nt!KiExpireTimerTable+0x218
    fffff803`1a224b80 fffff803`1885dabc : ffffe000`0271f010 00000000`00000001 fffff803`1a224d50 fffff803`18858fbc : nt!KiTimerExpiration+0x148
    fffff803`1a224c30 fffff803`189547ea : fffff803`18af1180 fffff803`18af1180 00000000`001a3fe0 fffff803`18b49a80 : nt!KiRetireDpcList+0x19c
    fffff803`1a224da0 00000000`00000000 : fffff803`1a225000 fffff803`1a21f000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a
    
    
    STACK_COMMAND:  kb
    
    SYMBOL_NAME:  ANALYSIS_INCONCLUSIVE
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: Unknown_Module
    
    IMAGE_NAME:  Unknown_Image
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    IMAGE_VERSION:  
    
    FAILURE_BUCKET_ID:  CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE
    
    BUCKET_ID:  CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:clock_watchdog_timeout_8_proc_analysis_inconclusive
    
    FAILURE_ID_HASH:  {f60c102e-9b2c-017b-9309-e4af1999e360}
    
    Followup: MachineOwner
    ---------
    
    0: kd> !prcb 0
    PRCB for Processor 0 at fffff80318af1180:
    Current IRQL -- 13
    Threads--  Current fffff80318b49a80 Next ffffe00005564080 Idle fffff80318b49a80
    Processor Index 0 Number (0, 0) GroupSetMember 1
    Interrupt Count -- 0524d98c
    Times -- Dpc    00000448 Interrupt 0000056d 
             Kernel 001b9e1f User      0000d341 
    0: kd> !prcb 6
    PRCB for Processor 6 at ffffd00020840180:
    Current IRQL -- 0
    Threads--  Current ffffd0002084c340 Next ffffe000031f8880 Idle ffffd0002084c340
    Processor Index 6 Number (0, 6) GroupSetMember 40
    Interrupt Count -- 04b1d10d
    Times -- Dpc    000017f5 Interrupt 000005ae 
             Kernel 001b7508 User      0000fa3b 
    0: kd> !irql 0
    Debugger saved IRQL for processor 0x0 -- 13
    0: kd> !irql 6
    Debugger saved IRQL for processor 0x6 -- 0 (LOW_LEVEL)
    0: kd> kv
    Child-SP          RetAddr           : Args to Child                                                           : Call Site
    fffff803`1a232c58 fffff803`18974f13 : 00000000`00000101 00000000`00000018 00000000`00000000 ffffd000`20840180 : nt!KeBugCheckEx
    fffff803`1a232c60 fffff803`1885781b : 00000000`00000001 fffff803`18af1180 00000000`00000001 fffff803`18af1180 : nt! ?? ::FNODOBFM::`string'+0x13d83
    fffff803`1a232cf0 fffff803`1885748c : 00000000`00000001 00000000`00000000 fffff803`1a232e30 fffff803`18a9d920 : nt!KiUpdateRunTime+0x57
    fffff803`1a232d30 fffff803`189d630c : fffff803`18acf3a8 fffff803`1885d813 fffff803`18af1180 00000000`00000002 : nt!KiUpdateTime+0x63c
    fffff803`1a232f10 fffff803`18f8ae5f : ffffd000`00400a02 00000000`00000001 fffff800`00c01ba0 00000000`00008101 : nt!KeClockInterruptNotify+0x5c
    fffff803`1a232f40 fffff803`18899343 : fffff803`18fd7900 00000000`00000008 fffff803`1a232f50 00000000`00000010 : hal!HalpTimerClockInterrupt+0x4f
    fffff803`1a232f70 fffff803`1895212a : fffff803`18fd7900 ffffe000`02680398 fffff803`1a224c58 00000000`00000000 : nt!KiCallInterruptServiceRoutine+0xa3
    fffff803`1a232fb0 fffff803`18952a9b : 00000000`00000000 00000000`000000ff fffff803`1a224788 fffff803`18f8a627 : nt!KiInterruptSubDispatchNoLockNoEtw+0xea (TrapFrame @ fffff803`1a232e70)
    fffff803`1a224760 fffff803`18897e00 : 00000000`00000000 ffffe000`03545000 00000000`00000002 00000000`00000000 : nt!KiInterruptDispatchNoLockNoEtw+0xfb (TrapFrame @ fffff803`1a224760)
    fffff803`1a2248f0 fffff803`18897dc2 : 00000000`00000002 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxWaitForSpinLockAndAcquire+0x20
    fffff803`1a224920 fffff800`0272907e : ffff1726`ec0bacc0 ffffe000`0267fb40 00000000`00000000 ffffe000`04c3c1f0 : nt!KeAcquireSpinLockRaiseToDpc+0x32
    fffff803`1a224950 fffff800`02728885 : 00000000`00000006 fffff803`1885fa04 ffffe000`0267fac0 fffff803`1a224c58 : USBPORT!USBPORT_ProcessNeoStateChangeList+0x3e
    fffff803`1a2249c0 fffff803`188b0f64 : ffffe000`0267fb40 fffff803`1a224a79 fffff803`1a224c60 00000000`00000002 : USBPORT!USBPORT_DM_TimerDpc+0x25
    fffff803`1a224a00 fffff803`188b1478 : 00000000`00000000 ffffe000`0271f250 fffff803`18af1180 fffff803`18af5980 : nt!KiProcessExpiredTimerList+0x1d8
    fffff803`1a224ae0 fffff803`1890d478 : fffff803`18af1180 00000000`002d7800 00000000`002fd3a8 00000000`002fd3c0 : nt!KiExpireTimerTable+0x218
    fffff803`1a224b80 fffff803`1885dabc : ffffe000`0271f010 00000000`00000001 fffff803`1a224d50 fffff803`18858fbc : nt!KiTimerExpiration+0x148
    fffff803`1a224c30 fffff803`189547ea : fffff803`18af1180 fffff803`18af1180 00000000`001a3fe0 fffff803`18b49a80 : nt!KiRetireDpcList+0x19c
    fffff803`1a224da0 00000000`00000000 : fffff803`1a225000 fffff803`1a21f000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a
    0: kd> ~6
    6: kd> kv
    Child-SP          RetAddr           : Args to Child                                                           : Call Site
    00000000`00000000 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0
    6: kd> r if
    if=0
      My System SpecsSystem Spec

  4. #4


    Posts : 5
    Windows 8.1


    My computer actually just restarted and installed updates without any problems (or so it seems). It may have been because I had my computer hooked up to a second monitor by hdmi every time before.

    EDIT: I am getting windows updates at an unusually fast rate, though. I just updated yesterday and now my computer is telling me that I will have to restart to install updates in 2 days. I'll keep this thread updated on how the next restart goes, and I will set my issue to resolved if the next install goes well.
    Last edited by mdomin45; 22 Nov 2013 at 11:39.
      My System SpecsSystem Spec

BSOD crash and now my computer has to restore to restart
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