Windows 8 and 8.1 Forums


BSOD on a brand new 2 day old Lenovo laptop

  1. #1


    Posts : 8
    windows 8 64 bit

    BSOD on a brand new 2 day old Lenovo laptop


    I just got the Lenovo Z710 laptop with I7-4700, 8gb, 1TB, Intel HD Graphics 4600 and Nvidia GEForce 745 graphics card. We had only loaded CCleaner, Auslogics Disk Defrag, AVG anti-virus & World of Warcraft (WoW) gaming. As soon as my son logged onto WoW, he got a black screen & then the BSOD. I am able to get back in & told my son to not go back into WoW. Got all the windows updates & had them installed. Also downloaded ThinkVantage from Lenovo website to see if there are any updates to laptop but there weren't any. Attached are the dump files. Can someone pls interpret what is wrong already?!? Pls explain in layman's terms as I am not tech savvy. Thanks!

      My System SpecsSystem Spec

  2. #2


    Hi

    Crash dumps blames "Nvidia Display Driver" as the reason behind the crashes.

    Code:
    BugCheck 50, {fffff88800a0bff8, 1, fffff88005198a03, 2}
    
    
    
    Could not read faulting driver name
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+d2a03 )
    Please uninstall Nvidia driver and components from "Control Panel --> Programs". First uninstall components like Nvidia update , 3D vision , Physx etc and Display driver at last. Once all the Nvidia components are removed, restart the machine and go to the below link to auto detect the latest driver available.

    NVIDIA Driver Downloads - Automatically Detect NVIDIA Products

    Install the driver and reboot the machine. Now follow instructions from the below link and set Nvidia power management to "Maximum Performance".

    Setting "Power management mode" from Adaptive to Maximum Performance


    If the issue continues, rerun the tool and upload the new crash dumps.
      My System SpecsSystem Spec

  3. #3


    Posts : 8
    windows 8 64 bit


    Thanks for the advice. I did uninstall and re-install from Nvidia website, shut down afterwards, went back in. Logged into WoW again and still got sad blue screen. It said something about Video_TDR_failure. Attaching today's dump files for some assistance/interpretation. Thanks.
      My System SpecsSystem Spec

  4. #4


    Posts : 8
    windows 8 64 bit


    I figured it out. I apparently need to tell Nvidia to scan games that are supported by the graphics card and then optimize the game before launching the game. Being that none of my other laptops/desktops have Nvidia cards, I didn't realize this was protocol. Now World of Warcraft works and no more blue screen. Thanks.
      My System SpecsSystem Spec

  5. #5


    Thanks for providing feedback mate. Hope you will enjoy games without the nasty BSOD again. .
      My System SpecsSystem Spec

  6. #6


    Posts : 1
    Win 8.1 x64


    I had the same laptop and same problem, i will try your solution, but could give some more details how are you configuring the games? I suppose you are using the nvidia control panel for that purpose.
      My System SpecsSystem Spec

  7. #7


    Posts : 8
    windows 8 64 bit


    I actually got more BSODs 24 hours later after my son tried to play WoW again. I couldn't and didn't want to spend any more time on trying to figure out what was wrong with the laptop. I ended up returning back to the store so I could get my $ before the end of the 14 day return policy. Sorry I can't be much of help.
      My System SpecsSystem Spec

  8. #8


    Posts : 1
    Win 8.1


    Hello, I have exactly the same configuration and the same problem. Any solutions?
      My System SpecsSystem Spec

  9. #9


    Posts : 8
    windows 8 64 bit


    As I mentioned in an earlier post, I ended up returning the Lenovo laptop. I ended getting my son a Dell XPS 8700 i7-4770, Nvidia geforce gtx 645 desktop during Black Friday. Haven't had any WoW problems. Good luck if you can figure out what is the issue with WoW and the Lenovo laptop....
      My System SpecsSystem Spec

BSOD on a brand new 2 day old Lenovo laptop
Related Threads
I've got a new laptop that can't connect to my wireless AP. I have it connected directly via Ethernet and that I can't connect to using wifi. I've successfully connected with this laptop to other wireless AP's (McDonald's wifi and Public Library Wifi) and I've also been able to connect to my...
Hi, I recently bought a brand new laptop (MSI GT70 2OD, Dragon Editon 2) in August and even since I bought it I kept on getting lots of BSOD. First I thought I was a driver issue so uninstall my Nvidia Drivers (Back to stock drivers). Then few days after I got another one, so I decided to refresh...
Solved Very high RAM use at a brand new laptop? in Performance & Maintenance
Hello, I recently got a new laptop, first thing I did was delete most bloatware and such, and there really isn't a whole lot remaining other then OS and drivers. However, when checking the taskmanager recently I noticed it using 80-90% of the RAM. While being under very little use. Only thing was...
Hi All, I have been using my Acer Aspire v3-772G for three days now and have now 10 blue screens. 4 times IRQL_NOT_LESS_OR_EQUAL 2 times SYSTEM_SERVICE_EXCEPTION I can not say there is pattern how to reproduce it - it has been coming suddenly most of the times. What I have tried so far:...
Solved Brand new laptop problems in Windows Updates & Activation
I'm setting up an MSI CR70 for one of my staff and am having nothing but problems. I removed some of the bloatware and installed avast! plus a couple other programs and it seemed to be working. She had to ship the laptop back to me because it had become unresponsive and she couldn't use it. I...
Hey guys, So I've been getting random BSOD's almost daily whenever the computer is idle. I've used the debugger tool and looked at the dump files and it says pci.sys is the problem so I updated my laptops drivers and it's still having issues. I've attached the required file below, thanks...
As mentioned above..... Vote..... :)
Eight Forums Android App Eight Forums IOS App Follow us on Facebook