Windows 8 and 8.1 Forums


Windows 8 crash randomly when entering sleep mode

  1. #21


    Posts : 54
    windows 8 pro 64bit


    Actually, the problem is that my computer can't enter S3 sometimes rather than waking up from S3...
    And i've disabled either "power management function" or "selective suspend", or both of them, after these 3 tests, i found only disable "selective suspend" can solve this problem....that's why i reply here after nearly 2 weeks and ask about "USB driver"...

    I've submitted to the Ralink about this , but no reply after a week. I don't think they take this problem seriously.

      My System SpecsSystem Spec

  2. #22


    I don't think they take this problem seriously.

    I respect Realtek as they have the best support in my opinion. Some time ago, i Emailed Realtek inquiring about the availability of XP driver for a particular WLAN card (in a Toshiba laptop). Most companies will ignore this but to my surprise they send me a reply with direct download link to the driver.
      My System SpecsSystem Spec

  3. #23


    Posts : 54
    windows 8 pro 64bit


    yeah,realtek replyed me too. But I'm talking about Ralink. Lol
      My System SpecsSystem Spec

  4. #24


    Realtek , Ralink , Atheroz and Broadcom are only doing OEM business. Legally they are not responsible to provide any support to the end user. It is the device manufacturer who is supposed to provide driver updates and support. It will be better to send a mail to the card manufacturer than Ralink.
      My System SpecsSystem Spec

  5. #25


    Posts : 54
    windows 8 pro 64bit


    I know,but manufacturer of my NIC is so lazy that the driver on their websites is created in 2011 and can't support win8 at all. When I contact to them ,they just said my NIC doesn't support win8, and I finally found the latest driver on ralink's websites.
    So even if they don't reply me ,I still hope they can fix it in the next version
      My System SpecsSystem Spec

  6. #26


    Hi

    In my opinion, you don't need to worry about this issue. BSOD F9 is very common with wireless cards (especially USB one) and you are not the only one affected. As long as the power management is disabled, your card will work fine and there is nothing wrong with that. Ralink is not like Realtek. They don't usually updates the drivers frequently. At least you were lucky to find a native "Windows 8" driver.
      My System SpecsSystem Spec

  7. #27


    Posts : 54
    windows 8 pro 64bit


    Yes,you are right. Thanks very much
      My System SpecsSystem Spec

  8. #28


    Posts : 54
    windows 8 pro 64bit


    Quote Originally Posted by Anshad Edavana View Post
    Hi

    In my opinion, you don't need to worry about this issue. BSOD F9 is very common with wireless cards (especially USB one) and you are not the only one affected. As long as the power management is disabled, your card will work fine and there is nothing wrong with that. Ralink is not like Realtek. They don't usually updates the drivers frequently. At least you were lucky to find a native "Windows 8" driver.
    Oh my god, it BOSD again(this time i unplugged my wireless NIC), and i analyze it shows pci.sys..... what's wrong with my computer....
      My System SpecsSystem Spec

  9. #29


    Hi

    This time it is the LAN driver which is blamed in the dump.

    Code:
    BugCheck 9F, {3, fffffa8006bfd060, fffff8800348e7f0, fffffa800ea291c0}
    
    
    Probably caused by : pci.sys
    
    
    Followup: MachineOwner
    ---------
    
    
    2: kd> !irp fffffa800ea291c0
    Irp is active with 4 stacks 3 is current (= 0xfffffa800ea29320)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 fffffa800a5d6050 00000000 fffff80019be9da0-fffffa800d1559f0 Success Error Cancel pending
              Unable to load image \SystemRoot\system32\DRIVERS\Rt630x64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Rt630x64.sys
    *** ERROR: Module load completed but symbols could not be loaded for Rt630x64.sys
     \Driver\RTL8168    nt!PopSystemIrpCompletion
                Args: 00014400 00000000 00000004 00000002
     [  0, 0]   0  0 00000000 00000000 00000000-fffffa800d1559f0    
    
    
                Args: 00000000 00000000 00000000 00000000
    2: kd> lmvm Rt630x64
    start             end                 module name
    fffff880`03e73000 fffff880`03f40000   Rt630x64 T (no symbols)           
        Loaded symbol image file: Rt630x64.sys
        Image path: \SystemRoot\system32\DRIVERS\Rt630x64.sys
        Image name: Rt630x64.sys
        Timestamp:        Thu Aug 15 11:53:59 2013 (520C73FF)
        CheckSum:         000CE980
        ImageSize:        000CD000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

    As you can see, LAN driver is already up to dated so my best guess is some other driver is preventing your network interface devices to switch states. Previously it was the WiFi and now it is the Ethernet. There is no way to directly find which driver is interfering with the network adapters so we should do a trial and error approach.

    There is two network filter drivers present in your system. They are VMware bridge driver and Kaspersky Lab Intermediate Network Driver.

    vmnetbridge.sys Sun Jul 8 13:29:19 2012 (4FF93DD7)
    VMware bridge driver
    http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys

    klim6.sys Thu Aug 2 16:38:40 2012 (501A5FB8)
    Kaspersky Lab Intermediate Network Driver
    http://www.carrona.org/drivers/driver.php?id=klim6.sys



    Please try the below steps.

    1. Uninstall VMware as a test.

    You can re-install it (if needed) the latest version once the issue is resolved. For now, leave it uninstalled.

    2. Update Kaspersky.

    Uninstall Kaspersky but save the licencing information.




    Then download and install the latest trial version from the official site.

    Free Kaspersky Internet Security 2014 Trial | Kaspersky Lab US

    It will be auto activated.

    3. Disable power management of Realtek Ethernet adapter (as per the previous instructions).

      My System SpecsSystem Spec

  10. #30


    Posts : 54
    windows 8 pro 64bit


    Quote Originally Posted by Anshad Edavana View Post
    Hi

    This time it is the LAN driver which is blamed in the dump.

    Code:
    BugCheck 9F, {3, fffffa8006bfd060, fffff8800348e7f0, fffffa800ea291c0}
    
    
    Probably caused by : pci.sys
    
    
    Followup: MachineOwner
    ---------
    
    
    2: kd> !irp fffffa800ea291c0
    Irp is active with 4 stacks 3 is current (= 0xfffffa800ea29320)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 fffffa800a5d6050 00000000 fffff80019be9da0-fffffa800d1559f0 Success Error Cancel pending
              Unable to load image \SystemRoot\system32\DRIVERS\Rt630x64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Rt630x64.sys
    *** ERROR: Module load completed but symbols could not be loaded for Rt630x64.sys
     \Driver\RTL8168    nt!PopSystemIrpCompletion
                Args: 00014400 00000000 00000004 00000002
     [  0, 0]   0  0 00000000 00000000 00000000-fffffa800d1559f0    
    
    
                Args: 00000000 00000000 00000000 00000000
    2: kd> lmvm Rt630x64
    start             end                 module name
    fffff880`03e73000 fffff880`03f40000   Rt630x64 T (no symbols)           
        Loaded symbol image file: Rt630x64.sys
        Image path: \SystemRoot\system32\DRIVERS\Rt630x64.sys
        Image name: Rt630x64.sys
        Timestamp:        Thu Aug 15 11:53:59 2013 (520C73FF)
        CheckSum:         000CE980
        ImageSize:        000CD000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

    As you can see, LAN driver is already up to dated so my best guess is some other driver is preventing your network interface devices to switch states. Previously it was the WiFi and now it is the Ethernet. There is no way to directly find which driver is interfering with the network adapters so we should do a trial and error approach.

    There is two network filter drivers present in your system. They are VMware bridge driver and Kaspersky Lab Intermediate Network Driver.

    vmnetbridge.sys Sun Jul 8 13:29:19 2012 (4FF93DD7)
    VMware bridge driver
    http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys

    klim6.sys Thu Aug 2 16:38:40 2012 (501A5FB8)
    Kaspersky Lab Intermediate Network Driver
    http://www.carrona.org/drivers/driver.php?id=klim6.sys



    Please try the below steps.

    1. Uninstall VMware as a test.

    You can re-install it (if needed) the latest version once the issue is resolved. For now, leave it uninstalled.

    2. Update Kaspersky.

    Uninstall Kaspersky but save the licencing information.




    Then download and install the latest trial version from the official site.

    Free Kaspersky Internet Security 2014 Trial | Kaspersky Lab US

    It will be auto activated.

    3. Disable power management of Realtek Ethernet adapter (as per the previous instructions).

    Ok, i will try, but this time i can't uncheck the Allow the computer to turn off this device because i need "Wake on LAN" feature. I will uninstall the two program to see if there is problem
      My System SpecsSystem Spec

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Windows 8 crash randomly when entering sleep mode
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