Windows 8 and 8.1 Forums


Windows 8 crash randomly when entering sleep mode

  1. #11


    Posts : 54
    windows 8 pro 64bit


    it seems work fine if i unchcked "allow computer to turn off this device", however i want to make it more properly.

    and i found an entry in my control panel...as the picture shows, i'm not sure if it causes the problem, if i recall corretly, this is installed by a driver updater software.... and i can't remove it.
    now i just delete netr28ux.sys netr28ux.pnf netr28ux.inf and RAIHV.dll and reinstall the driver i've downloaded from the official website, but the problem still....So is there any susgestion? can i just delete this entry from control panel or i should do something else?
    Attachment 32227

      My System SpecsSystem Spec

  2. #12


    Hi

    As the name implies, that is the driver package file for your wireless adapter. Uninstalling it will remove the currently installed driver. Then try installing the latest version downloaded from the manufacturer's site. If the issue remains, you should disable the "Power Management" function as explained. Actually disabling it is generally recommended by experts to fix a number of issues including intermittent signal drop etc.
      My System SpecsSystem Spec

  3. #13


    Posts : 54
    windows 8 pro 64bit


    but the problem is that i can't uninstall it..... as the picture shows an error....
    and if i want to change the channel of the adapter to avoid confliction with my bluetooth adapter, the device manager will be not responding, so i think the package did some bad things but i can't uninstall....damn it
      My System SpecsSystem Spec

  4. #14


    Hi

    You can always use "Device manager -->Delete driver" option to remove drivers which can't be uninstalled from "Control Panel".

    Like this :

      My System SpecsSystem Spec

  5. #15


    Posts : 54
    windows 8 pro 64bit


    that's what i did before... so you mean i have uninstalled this package, and i just left an fake entry in the control panel?
      My System SpecsSystem Spec

  6. #16


    Hi

    Yes, removing via device manager won't remove the "Control Panel" entries but will actually remove the driver from both driver folder and driver repository folder. So you don't have to worry about that entry.
      My System SpecsSystem Spec

  7. #17


    Posts : 54
    windows 8 pro 64bit


    Quote Originally Posted by Anshad Edavana View Post
    Hi

    Yes, removing via device manager won't remove the "Control Panel" entries but will actually remove the driver from both driver folder and driver repository folder. So you don't have to worry about that entry.


    Thanks very much.... disabling usb selective suspend works!. i'm going to look Windows Internals, it's fantastic if someday i can solve this problem by myself!

    I have another problem, who is responsible for the USB driver?I only know drivers of NIC, graphic card , sound card and so on, since my NIC driver is up to date, i think maybe i should update my USB driver but how?
    Last edited by demonguy; 03 Dec 2013 at 10:51.
      My System SpecsSystem Spec

  8. #18


    Hi

    Windows XP SP2 and higher supports USB 2.0 naively and no separate driver is needed. However it can be updated by installing the latest chipset driver.

    Intel Driver Update Tool : Intel® Driver Update Utility
      My System SpecsSystem Spec

  9. #19


    Posts : 54
    windows 8 pro 64bit


    Quote Originally Posted by Anshad Edavana View Post
    Hi

    Windows XP SP2 and higher supports USB 2.0 naively and no separate driver is needed. However it can be updated by installing the latest chipset driver.

    Intel Driver Update Tool : Intel® Driver Update Utility
    So the usb driver is included in Intel Chip software, I see...... Then it's weird, it's up to date before i post this thread, then my usb driver is up to date and NIC driver is up to date, how could my problem occur?
      My System SpecsSystem Spec

  10. #20


    how could my problem occur?
    Actually it is your Wireless card or it's driver which is misbehaving. The WiFi card is having problem switching power states (waking from standby mode). It can be either a hardware malfunction or a poorly coded driver ( more probably). You can read more about power states here - All about System Power States (S0-S5) | Intel® Developer Zone


    Since the driver is already up to dated, next logical step was to disable the standby feature of the card so i advised you to do that. As i said earlier, turning off wireless power management function is heavily recommended by several experts for better performance.

    For example :

    Windows 8 keeps dropping wifi connection

    https://icnerd.com/2013/03/04/fix-wi...on-constantly/
      My System SpecsSystem Spec

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Windows 8 crash randomly when entering sleep mode
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