Windows 8 and 8.1 Forums

BSOD - Crashed when "Scan for hardware change"

  1. #1

    New York City
    Posts : 1
    Windows 8.1 Ent

    BSOD - Crashed when "Scan for hardware change"

    My computer freezes every time I look for hardware changes in device manager. First time I got the BSOD (CLOCK_WATCHDOG_TIMEOUT) was when i tried to reinstall my on-board LAN card. Since then every time i open device manager and look for hardware changes it freezes on me. At the begining i thought was a problem with my motherboard , but I sent it back to ASUS and they said there was nothing wrong with it. Have tried reinstalling windows several times without any success. Other than that, the computer is working perfectly.

    This are my computer specs:

    *Windows: Windows 8.1 Enterprise x64.
    *CPU Info: Intel Core i7-3770K Quad-Core Processor 3.5 GHz 8 MB Cache LGA 1155.
    *Memory (RAM): Corsair Vengeance Red 32GB (2x8GB) DDR3 1600 MHz.
    *Case: Thermaltake Level 10 GT VN10001W2N Full Tower Case.
    *Mother Board: ASUS Maximus V FORMULA LGA 1155 Intel Z77 Extended ATX DDR3 2800 PCIe 3.0 HDMI SupremeFX IV Audio Motherboard.
    *Cooling System: Corsair Hydro Series Extreme Performance Liquid CPU Cooler H100i.
    Power Supply: Cooler Master Silent Pro M - 1000W 80 PLUS Bronze Power Supply with Modular Cables.
    *Sound Card: Speakers (SRS HD Audio Lab) | Realtek Digital Output | NVIDIA High Definition Audio Output.
    *Display Adapters: EVGA GeForce GTX 660 SUPERCLOCKED 2048MB GDDR5 DVI HDMI DP Graphics Card.
    *Monitors: View Sonic VX2770SMH-LED 27-Inch IPS LED (Frameless Design, Full HD 1080p, 30M:1 DCR, HDMI/DVI/VGA) | Screen Resolution 1920 X 1080 - 32 bit.
    *Network Adapters: MS Hosted Network Virtual Adapter | Bluetooth Device (Personal Area Network) | Microsoft Wi-Fi Direct Virtual Adapter | Broadcom 802.11n Network Adapter | Intel(R) 82579V Gigabit Network Connection.
    *Ports: 15x USB 2.0 | 6x USB 3.0 | 2x eSATA | Rosewill 74-In-1 3.5-Inch Internal Card Reader | Syba USB 3.0 External 2 Port.
    *CD / DVD Drives: 5 (2x Lite-On Super AllWrite 24X SATA DVD+/-RW Dual Layer Drive, Lite-On LightScribe 24X SATA DVD+/-RW DL Drive, LITE-ON Black 12X BD-R 2X BD-RE 16X DVD+R 12X DVD-RAM 8X BD-ROM SATA 12X Blu-ray Burner with Blu-ray 3D Feature)
    *Mouse: Logitech M705 16 Button Wheel Mouse with a 3M Precise Optical Mouse Surface.
    *Keyboard: Logitech MK710 Wireless Ergonomic Desktop Keyboard.
    *Touchpad: Logitech Touchpad T650 with Windows 8 Multi-Touch Navigation.
    *Primary Hard Disks: C: SanDisk Ultra Plus SSD 256 GB SATA 6.0 Gbps 2.5-Inch Solid State Drive.
    *Secondary Hard Disks: D: WD Caviar Black 2 TB SATA III 7200 RPM 64 MB Cache.

    I tried to get the dump files from the BSOD but i havent get it since the last time i reinstall the system. When it freezes i can get the BSOD right away, sometimes it can take more than 30 to come up after it freezes.

    This is everything i have connected to the computer. I dont know if this is a software or hardware related issue.

    Any help or suggestions will be really appreciated. I am even willing to pay someone that can get me out of this problem 100%.
    Last edited by thequickpick; 16 Nov 2013 at 22:49.

      My System SpecsSystem Spec

  2. #2

    Posts : 22,581
    64-bit Windows 10

    Hello thequickpick, and welcome to Eight Forums.

    Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information. One of our BSOD experts should be by afterwards to further help.
      My System SpecsSystem Spec

  3. #3

    Posts : 5,139
    Win8.1Pro - Finally!!!

    There are no dump files in the uploaded reports, please do this:
    Upload Dump Files:
    NOTE: If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
    Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
    Left click on the first minidump file.
    Hold down the "Shift" key and left click on the last minidump file.
    Right click on the blue highlighted area and select "Send to"
    Select "Compressed (zipped) folder" and note where the folder is saved.
    Upload that .zip file with your next post.

    If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

    If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service. Then post the link to it in your topic so that we can download it.

    Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp. Zip up any that you find and upload them with your next post.

    Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDumpMore info on dump file options here: Overview of memory dump file options for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2
    SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
    1) That the SSD firmware is the latest available for the SSD. I usually can't see this info in the reports, so I rely on you to check it.
    2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to. If involved these should be visible in the memory dump - but it doesn't hurt to check manually.
    There may be issues w/AVG (depends on who you talk to). Uninstall AVG (temporarily) and see if that helps. Be sure to have Windows Defender and Windows Firewall turned on after uninstalling AVG.

    EDIT: Please check to see that each and every driver/program is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web.

    EDIT2: Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    EDIT3: Please confine all posts on this problem to this topic. Multiple topics make it very difficult to keep track of what's going on.
      My System SpecsSystem Spec

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