Windows 8 and 8.1 Forums


BSOD related to ntoskrnl.exe

  1. #1


    Posts : 4
    Windows 8.1

    BSOD related to ntoskrnl.exe


    Memtest has been run and passed with flying colors. This computer build is less than a month old. Let me know what you find and I will be HAPPY to oblige with more tests or whatever is needed. Thanks in advance.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

    Any particular reason that you are not using UEFI or Secure boot?

    SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
    1) That the SSD firmware is the latest available for the SSD. I usually can't see this info in the reports, so I rely on you to check it.
    2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to. If involved these should be visible in the memory dump - but it doesn't hurt to check manually.
    Uninstall Corsair Link software - it is known to cause BSOD's on some Windows systems.

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Fri Nov 15 20:44:39.331 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\111513-14437-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16422.amd64fre.winblue_gdr.131006-1505
    System Uptime:0 days 0:31:05.035
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+128b50 )
    BugCheck 3B, {c0000005, fffff80246d02140, ffffd000263abe70, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80246d02140, Address of the instruction which caused the bugcheck
    Arg3: ffffd000263abe70, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID: 0x3B_win32k+128b50
      BIOS Version                  1602
      BIOS Release Date             09/16/2013
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Nov 14 23:08:15.696 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\111413-11500-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16422.amd64fre.winblue_gdr.131006-1505
    System Uptime:0 days 0:10:37.399
    Probably caused by :ntkrnlmp.exe ( nt!KxWaitForLockOwnerShip+12 )
    BugCheck 1000007E, {ffffffffc0000005, fffff8027644e9a2, ffffd00020be7748, ffffd00020be6f50}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8027644e9a2, The address that the exception occurred at
    Arg3: ffffd00020be7748, Exception Record Address
    Arg4: ffffd00020be6f50, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_nt!KxWaitForLockOwnerShip
      BIOS Version                  1602
      BIOS Release Date             09/16/2013
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Nov 14 22:57:06.013 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\111413-11843-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16422.amd64fre.winblue_gdr.131006-1505
    System Uptime:0 days 0:11:15.717
    *** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
    Probably caused by :ntkrnlmp.exe ( nt!KxWaitForLockOwnerShip+12 )
    BugCheck 24, {b500190637, ffffd00024395188, ffffd00024394990, fffff80089e529a2}
    BugCheck Info: NTFS_FILE_SYSTEM (24)
    Arguments: 
    Arg1: 000000b500190637
    Arg2: ffffd00024395188
    Arg3: ffffd00024394990
    Arg4: fffff80089e529a2
    PROCESS_NAME:  System
    BUGCHECK_STR:  0x24
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: 0x24_nt!KxWaitForLockOwnerShip
      BIOS Version                  1602
      BIOS Release Date             09/16/2013
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Nov 14 22:45:19.769 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\111413-12484-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16422.amd64fre.winblue_gdr.131006-1505
    System Uptime:0 days 0:00:31.472
    Probably caused by :ntkrnlmp.exe ( nt!KxWaitForLockOwnerShip+12 )
    BugCheck 3B, {c0000005, fffff803464b89a2, ffffd0002c8ee2b0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff803464b89a2, Address of the instruction which caused the bugcheck
    Arg3: ffffd0002c8ee2b0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  SearchIndexer.
    FAILURE_BUCKET_ID: 0x3B_nt!KxWaitForLockOwnerShip
      BIOS Version                  1602
      BIOS Release Date             09/16/2013
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Nov 14 22:43:22.567 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\111413-11296-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16422.amd64fre.winblue_gdr.131006-1505
    System Uptime:0 days 0:00:16.270
    Probably caused by :ntkrnlmp.exe ( nt!KxWaitForLockOwnerShipWithIrql+14 )
    BugCheck 3B, {c0000005, fffff8009476d140, ffffd0002b530b90, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8009476d140, Address of the instruction which caused the bugcheck
    Arg3: ffffd0002b530b90, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID: 0x3B_nt!KxWaitForLockOwnerShipWithIrql
      BIOS Version                  1602
      BIOS Release Date             09/16/2013
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Nov 13 01:00:34.871 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\111313-12562-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16422.amd64fre.winblue_gdr.131006-1505
    System Uptime:0 days 0:07:10.574
    Probably caused by :ntkrnlmp.exe ( nt!KiPageFault+23a )
    BugCheck D1, {0, 2, 8, 0}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
    Arg4: 0000000000000000, address which referenced memory
    PROCESS_NAME:  exefile.exe
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_CODE_AV_NULL_IP_nt!KiPageFault
      BIOS Version                  1602
      BIOS Release Date             09/16/2013
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Fri Nov 15 20:44:39.331 2013 (UTC - 5:00)**************************
    CorsairLINK_HardwareMonitor.sys   Sat Jul 26 09:29:37 2008 (488B26C1)
    asahci64.sys                      Thu Jan  5 00:08:19 2012 (4F053043)
    usbfilter.sys                     Tue Aug 28 21:27:12 2012 (503D6FF0)
    amd_sata.sys                      Mon Sep 17 04:40:39 2012 (5056E207)
    amd_xata.sys                      Mon Sep 17 04:40:43 2012 (5056E20B)
    e1i63x64.sys                      Wed Mar 20 03:37:29 2013 (51496739)
    nvhda64v.sys                      Sun Jun 16 08:38:07 2013 (51BDB1AF)
    RTKVHD64.sys                      Wed Aug 21 00:48:22 2013 (52144696)
    nvvad64v.sys                      Fri Sep 27 16:25:30 2013 (5245E9BA)
    nvlddmkm.sys                      Wed Oct 23 02:21:50 2013 (52676AFE)
    
    CorsairLINK_HardwareMonitor.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=asahci64.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
    http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
    http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8.1


    Thank you for the response. I will let you know before I saw your response, I reinstalled Windows and have not had any problems. If anything pops up I will be sure to post right away. Thank you again, I know this stuff isn't easy.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I'm glad to hear that the system is working well for you now.
    I'll receive an email if anyone replies to this topic, so fee free to post back if the problems recur.
      My System SpecsSystem Spec

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