Windows 8 and 8.1 Forums

BSOD Crash from sleep WIN8.1

  1. #1

    Posts : 1
    Windows 7/8.1

    BSOD Crash from sleep WIN8.1

    My system(HP pav-g6) is dual booted with win7 and win 8.1
    I have installed all recommended drivers from HP and done all windows updates.
    I crash trying to wake from sleep. In win 7 this problem does not occur.
    Check disk, seatools, & memtest have already been completed with all passes.

    I have attached my Diagnostic results.

    Last edited by gavin10; 15 Nov 2013 at 22:24.

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

    This device has problems in Device Manager:
    Not Available ACPI\HPQ6001\2&DABA3FF&2 The drivers for this device are not installed.
    This is most likely your HP Wireless Button device. Please download and install the latest, Win8.1 compatible driver for this device.

    Although this is only one memory dump, IMO it is strongly suggestive of either a compatibility issue or a hardware problem. As you don't have issues with Win7, that makes hardware unlikely. So, that leaves compatibility. You may not be able to definitely rule this out - but you can get a start by ensuring that all hardware devices on the system have drivers that are compatible with Win8.1. If these are not available from HP, you'll have to search the web for Win8.1 compatible versions for all the devices on your system. If this doesn't fix the issues with your system, then I'd have to wonder if your system is Win8.1 compatible. You may have to revert to Win8 or even Win7 in order to get acceptable performance

    Good luck!

    The following is for informational purposes only.
    **************************Fri Nov 15 17:22:02.658 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\111513-52859-01.dmp]
    Windows 8 Kernel Version 9600 MP (2 procs) Free x64
    Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
    System Uptime:0 days 1:18:05.091
    *** WARNING: Unable to verify timestamp for atapi.sys
    *** ERROR: Module load completed but symbols could not be loaded for atapi.sys
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+6143 )
    BugCheck 7A, {fffff6e0000336d8, ffffffffc000000e, 67f9a880, ffffc000066db040}
    BugCheck Info: KERNEL_DATA_INPAGE_ERROR (7a)
    Arg1: fffff6e0000336d8, lock type that was held (value 1,2,3, or PTE address)
    Arg2: ffffffffc000000e, error status (normally i/o status code)
    Arg3: 0000000067f9a880, current process (virtual address for lock type 3, or PTE)
    Arg4: ffffc000066db040, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
    DISK_HARDWARE_ERROR: There was error with disk hardware
    BUGCHECK_STR:  0x7a_c000000e
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x7a_c000000e_nt!_??_::FNODOBFM::_string_
      BIOS Version                  F.49
      BIOS Release Date             12/25/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion g6 Notebook PC
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Fri Nov 15 17:22:02.658 2013 (UTC - 5:00)**************************
    Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
    bcmwl63a.sys                Sat Jun  1 00:59:47 2013 (51A97FC3)
      My System SpecsSystem Spec

BSOD Crash from sleep WIN8.1
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