BSOD on ntoskrnl.exe

rs1969

New Member
Messages
2
Hi,

I'm getting frequent blue screens which apparently occur from ntoskrnl.exe. Please see attached zip file from SF Diagnostic Tool

Thanks in advance
 

My Computer

System One

  • OS
    Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Dell L702x
    Graphics Card(s)
    Nvidia GT550-M
Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

This device has problems in Device Manager:
Not Available ACPI\SMO8800\1 The drivers for this device are not installed.
This is most likely the Dell Free Fall Sensor. Please download and install the latest, Win8.1 compatible driver for this device.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

qicflt.sys Thu Jul 1 21:46:34 2010 (4C2D44FA)
QicFilterDriver-64Bits from Quanta Computer/Dell Webcam Driver
http://www.carrona.org/drivers/driver.php?id=qicflt.sys

HECIx64.sys Tue Oct 19 19:33:43 2010 (4CBE2AD7)
Intel Management Engine Interface
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

BazisVirtualCDBus.sys Mon Aug 8 14:11:12 2011 (4E4026C0)
WinCDEmu virtual CDROM driver - Bazis Inc
http://www.carrona.org/drivers/driver.php?id=BazisVirtualCDBus.sys

In addition, I'd suggest that you check the drivers below that are dated earlier than 26 Oct 2013 (the release of Win8.1) and ensure that all of those are truly compatible w/Win8.1

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Fri Nov 15 14:11:57.965 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111513-14781-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16422.amd64fre.winblue_gdr.131006-1505
System Uptime:[B]0 days 0:00:40.693[/B]
Probably caused by :[B]wininit.exe[/B]
BugCheck [B]EF, {ffffe00002fc6080, 0, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000EF]CRITICAL_PROCESS_DIED (ef)[/url]
Arguments: 
Arg1: ffffe00002fc6080, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  wininit.exe
BUGCHECK_STR:  0xEF_2fd1040
FAILURE_BUCKET_ID: [B]0xEF_2fd1040_IMAGE_wininit.exe[/B]
CPUID:        "Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: [B]2295[/B]
  BIOS Version                  A19
  BIOS Release Date             09/07/2012
  Manufacturer                  Dell Inc.         
  Product Name                  Dell System XPS L702X
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Nov 15 13:05:02.047 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111513-12906-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16422.amd64fre.winblue_gdr.131006-1505
System Uptime:[B]0 days 0:00:13.774[/B]
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
Probably caused by :[B]Ntfs.sys ( Ntfs+16e57 )[/B]
BugCheck [B]24, {b500190637, ffffd00022c23c18, ffffd00022c23420, fffff80000915e57}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000024]NTFS_FILE_SYSTEM (24)[/url]
Arguments: 
Arg1: 000000b500190637
Arg2: ffffd00022c23c18
Arg3: ffffd00022c23420
Arg4: fffff80000915e57
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0x24
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]0x24_Ntfs+16e57[/B]
CPUID:        "Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: [B]2295[/B]
  BIOS Version                  A19
  BIOS Release Date             09/07/2012
  Manufacturer                  Dell Inc.         
  Product Name                  Dell System XPS L702X
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Nov 15 06:55:46.234 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111513-12531-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16422.amd64fre.winblue_gdr.131006-1505
System Uptime:[B]0 days 0:00:36.382[/B]
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+9ce2 )[/B]
BugCheck [B]162, {ffffe0000427c080, ffffe00000289400, ffffffff, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]KERNEL_AUTO_BOOST_INVALID_LOCK_RELEASE (162)[/url]
Arguments: 
Arg1: ffffe0000427c080, The address of the thread
Arg2: ffffe00000289400, The lock address
Arg3: 00000000ffffffff, The session ID of the thread
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x162
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  SearchIndexer.
FAILURE_BUCKET_ID: [B]0x162_nt!_??_::FNODOBFM::_string_[/B]
CPUID:        "Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: [B]2295[/B]
  BIOS Version                  A19
  BIOS Release Date             09/07/2012
  Manufacturer                  Dell Inc.         
  Product Name                  Dell System XPS L702X
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Nov 15 02:53:32.050 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111513-14031-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16422.amd64fre.winblue_gdr.131006-1505
System Uptime:[B]0 days 0:00:29.778[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::OKHAJAOM::`string'+e30 )[/B]
BugCheck [B]C000021A, {ffffc00000f708f0, ffffffffc0000005, 6, d466a5e3c0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]WINLOGON_FATAL_ERROR (c000021a)[/url]
Arguments: 
Arg1: ffffc00000f708f0, String that identifies the problem.
Arg2: ffffffffc0000005, Error Code.
Arg3: 0000000000000006
Arg4: 000000d466a5e3c0
Arg2: ffffffffc0000005, Error Code.
BUGCHECK_STR:  0xc000021a_csrss.exe_c0000005
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID: [B]0xc000021a_csrss.exe_c0000005_nt!_??_::OKHAJAOM::_string_[/B]
CPUID:        "Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: [B]2295[/B]
  BIOS Version                  A19
  BIOS Release Date             09/07/2012
  Manufacturer                  Dell Inc.         
  Product Name                  Dell System XPS L702X
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Fri Nov 15 14:11:57.965 2013 (UTC - 5:00)**************************
[COLOR=RED][B]qicflt.sys                  Thu Jul  1 21:46:34 2010 (4C2D44FA)[/B][/COLOR]
[COLOR=RED][B]HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)[/B][/COLOR]
igdkmd64.sys                Wed Dec 12 19:42:26 2012 (50C92472)
Netwsw00.sys                Tue Feb  5 14:00:21 2013 (511156C5)
Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
tap0901.sys                 Thu Aug 22 08:40:01 2013 (521606A1)
nvlddmkm.sys                Wed Oct 23 02:21:50 2013 (52676AFE)
nvpciflt.sys                Wed Oct 23 02:22:31 2013 (52676B27)
nvkflt.sys                  Wed Oct 23 02:22:47 2013 (52676B37)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Nov 15 13:05:02.047 2013 (UTC - 5:00)**************************
[COLOR=RED][B]BazisVirtualCDBus.sys       Mon Aug  8 14:11:12 2011 (4E4026C0)[/B][/COLOR]
[/font]
http://www.carrona.org/drivers/driver.php?id=qicflt.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=Netwsw00.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=nvkflt.sys
http://www.carrona.org/drivers/driver.php?id=BazisVirtualCDBus.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Many thanks

I will try this and update the thread
 

My Computer

System One

  • OS
    Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Dell L702x
    Graphics Card(s)
    Nvidia GT550-M
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