Windows 8 and 8.1 Forums


Windows 8.1 Freezes and Blue Screen

  1. #1

    Windows 8.1 Freezes and Blue Screen


    Hi,


    I recently bought a Samsung EVO 840 120 gb SSD and did a clean install of Windows 8.1 Pro on it. Also formated my other HDD's. And after that I started to experience at random times the complete freeze of windows and sometimes blue sceen of death with "clock watchdog timeout" message. They usually happens when I unpacking an archive, during file copy, downloading big files, istalling mods in nexus mod manager for skyrim or sometimes just in very random events. I noticed that usually when this happens hdd activity led on my pc case blinks continuously. When this freeze or BSOD happens I need to manually reset my computer. This problem is starting to get really annoying. Please can someone tell me how to fix this?
    (Also most of the archives I download from the internet I get crc errors for most when I try to unpack them, so I have redownload it again :/)


    My system:
    OS: Windows 8.1 Pro
    CPU: AMD Bulldozer FX 8150 Eight core Black Edition
    CPU Cooling: Hydro Series H60 High Performance Liquid CPU Cooler
    Motherboard: GA-970A-D3 (Rev. 1.0)
    Memory: hiper blue 8 GB DDR 3
    Graphics Card: Gigabyte AMD HD 6970 2 GB
    PSU: Gigabyte 650 W
    Hard Drives:
    -Samsung EVO 840 SSD 120 GB (OS)
    -Samsung HDD 500 GB
    -WD HDD 2 TB


    Nothing is overclocked. Everything has the latest drivers. Bios is updated to the latest.


    I did CPU stress test got no errors.
    I did GPU stress test got no errors.
    I did RAM test got no errors.


    Please help me

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    No memory dumps in the uploaded reports:
    Upload Dump Files:
    NOTE: If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
    Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
    Left click on the first minidump file.
    Hold down the "Shift" key and left click on the last minidump file.
    Right click on the blue highlighted area and select "Send to"
    Select "Compressed (zipped) folder" and note where the folder is saved.
    Upload that .zip file with your next post.

    If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

    If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service. Then post the link to it in your topic so that we can download it.

    Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp. Zip up any that you find and upload them with your next post.

    Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDumpMore info on dump file options here: Overview of memory dump file options for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2
    Start w/these free hardware diagnostics: Hardware Diagnostics

    You have 4 hard drives. What is the age of your Gigabyte 650 watt Power Supply? What else do you have connected that draws power?

    SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
    1) That the SSD firmware is the latest available for the SSD. I usually can't see this info in the reports, so I rely on you to check it.
    2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to. If involved these should be visible in the memory dump - but it doesn't hurt to check manually.
    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [S] DuplexSecure - FAQ [/S] Link broken as of 21 Jul 2012
    New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link: Disk-Tools.com
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
    Good luck!
      My System SpecsSystem Spec

  3. #3


    Thank you for your response
    I am in an other city now so I can't access my computer until monday, but I will look in to the memory dump files on that day.
    But I can answer your other questions for now

    1. I have only 3 hard drives:
    -Samsung EVO 840 SSD 120 GB (OS)
    -Samsung HDD 500 GB
    -WD HDD 2 TB

    2. My
    Gigabyte 650 watt Power Supply is only a month old, brand new. My old power supply was a Gigabyte 540 watt Power Supply.

    3. That's all I connected to my system:
    CPU: AMD Bulldozer FX 8150 Eight core Black Edition
    CPU Cooling: Hydro Series H60 High Performance Liquid CPU Cooler (with 2x120mm fan)
    System Cooling:
    -1x120mm fan
    -3x80mmfan
    Motherboard: GA-970A-D3 (Rev. 1.0)
    Memory: hiper blue 8 GB DDR 3
    Graphics Card: Gigabyte AMD HD 6970 2 GB
    PSU: Gigabyte 650 W
    Hard Drives:
    -Samsung EVO 840 SSD 120 GB (OS)
    -Samsung HDD 500 GB
    -WD HDD 2 TB

    4. -My
    Samsung EVO 840 SSD's firmware is the latest. I downloaded the Samsung Magician Software and checked my ssd's firmware, health, optimised it for reliability. My Sata 3 ssd is connected through a sata 3 cable. Trimm and achi is enabled in the windows and in the bios as well.
    - My bios is the latest with the latest sata/raid controller.
    -Also in windows I have the latest Sata controller and chipset drivers. I have downloaded the latest drivers for everything from the Gigabyte and AMD website.

    5. Yes I have Daemon Tools Lite Free installed. But I allways used it, and never had a problem with it before and also I allways install it without sptd. But on monday I will uninstall it and look into it
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Disconnect a couple of the fans (maybe open the case so you don't need them); disconnect HDD's that aren't used for booting/OS
    Doing this temporarily will let you see if the BSOD's come less frequently.

    Daemon Tools is the most common problem that I see. Uninstalling it will tell if it's the problem.

    I'm also traveling this week. Please excuse any delays in responding.
      My System SpecsSystem Spec

  5. #5


    Here is my memory dump file.

    I also have a MEMORY.DMP file but I wasn't able to uploaded because it's 351 mb in compressed and it's 1,27 gb uncompressed.

    I've also uninstalled Daemon tools.
      My System SpecsSystem Spec

  6. #6


    I've had an another BSOD again. Here is the new memory dump file from the windows/minidump folder. I still cannot upload the MEMORY.dmp file from the windows folder because it's still too big.
      My System SpecsSystem Spec

  7. #7


    I've managed to upload to dropbox and share the big MEMORY.DMP file.

    http://www.dropbox.com/s/mbn7vbgtmnynxho/MEMORY.rar
      My System SpecsSystem Spec

  8. #8


    An another BSOD again with the message of CLOCK_WATCHDOG_TIMEOUT. It occured while I was watching youtube videos. Here is the new memory dump file from the mini dump folder.
      My System SpecsSystem Spec

  9. #9


    I've downloaded blue screen view software and it says that all of my blu screen caused by ntoskrnl.exe driver.
      My System SpecsSystem Spec

  10. #10


    I've also did an sfc scannow in the Command Prompt. It found some errors but wasn't able to fix them. Here are my CBS.log and sfcdetails.txt .
      My System SpecsSystem Spec

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