Windows 8 and 8.1 Forums

BSOD After Windows Update

  1. #1


    Posts : 4
    Windows 8

    BSOD After Windows Update


    Any help on this issue would be appreciated.

    I bought a new Alienware 14 laptop with Windows 8 installed. A week went by with no issues, I installed Steam and plenty of games but not much else.

    Today I had a prompt to install some windows updates and restart, which I did, but on reboot I got a BSOD with the System Thread Exception Not Handled error.

    I googled the cause and most posts pointed to a driver error, the fix suggesting going in to safe mode and reinstalling the nvidia driver.

    I tried but couldnt get the laptop in to safe mode so in the end I just did a system restore as I didnt have that much installed. During the process of getting it back up and running I updated the Alien Respawn program and this gave me another BSOD (same error). I tried another restore and it got the laptop up and running but had rolled back the nvidia driver to 331.48 from the 331.65 that I had updated to.

    The laptop seems ok now but I am worried if I install newer nvidia drivers it will come back.

    I can see detailed logs in Alien Autopsy but cant see how to copy them.

    Sorry here are the dumps.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    FWIW - this is the 3rd or 4th problem I've seen w/nVidia drivers (in the last week or so) that was resolved w/a driver rollback (but all of the others were Win8.1).
    I'd keep an eye out on the nVidia site for a updated driver (later than 331.65) in the near future.
    Look at the 2nd post here for the bugs that are still open: https://forums.geforce.com/default/t...sed-10-28-13-/

    I have seen issues w/Killer network cards - but mostly on MSI systems (I only recall one on an Alienware system in the recent past).
    Keep an eye on this - no need to do anything special at this point.

    2 memory dumps in the WER section of MSINFO32 blame this (this is also blamed in the 2 memory dumps that I analyzed below):
    nvkflt.sys Wed Mar 27 17:35:52 2013 (51536638)
    NVIDIA Graphics filter driver
    http://www.carrona.org/drivers/driver.php?id=nvkflt.sys
    I'd suggest that you should stay with what you have right now - as it's not causing you any problems.
    Should newer nVidia drivers come out - feel free to try them, but be prepared to revert back.

    Should the BSOD's return, feel free to post back (and include the memory dumps) - and we'll hit your video card with a barrage of hardware tests.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    CLVirtualDrive.sys Mon Dec 26 08:26:47 2011 (4EF87617)
    CyberLink Virtual Device Driver
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu Nov 14 09:15:08.401 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\111413-25281-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:00:06.183
    *** WARNING: Unable to verify timestamp for nvkflt.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvkflt.sys
    *** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
    Probably caused by :nvkflt.sys ( nvkflt+37c2 )
    BugCheck 1000007E, {ffffffffc0000005, 0, fffff8800317f938, fffff8800317f170}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: 0000000000000000, The address that the exception occurred at
    Arg3: fffff8800317f938, Exception Record Address
    Arg4: fffff8800317f170, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_NULL_IP_nvkflt+37c2
    CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2394
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Nov 14 06:43:09.929 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\111413-23703-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:00:18.698
    *** WARNING: Unable to verify timestamp for nvkflt.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvkflt.sys
    *** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
    Probably caused by :nvkflt.sys ( nvkflt+37c2 )
    BugCheck 1000007E, {ffffffffc0000005, 0, fffff88003178938, fffff88003178170}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: 0000000000000000, The address that the exception occurred at
    Arg3: fffff88003178938, Exception Record Address
    Arg4: fffff88003178170, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_NULL_IP_nvkflt+37c2
    CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2394
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu Nov 14 09:15:08.401 2013 (UTC - 5:00)**************************
    CLVirtualDrive.sys          Mon Dec 26 08:26:47 2011 (4EF87617)
    stdcfltn.sys                Fri Jul 13 19:30:14 2012 (5000AF86)
    nvpciflt.sys                Wed Mar 27 17:35:41 2013 (5153662D)
    nvkflt.sys                  Wed Mar 27 17:35:52 2013 (51536638)
    iaStorA.sys                 Fri Apr  5 19:45:31 2013 (515F621B)
    dump_iaStorA.sys            Fri Apr  5 19:45:31 2013 (515F621B)
    nvlddmkm.sys                Wed Oct 23 02:21:50 2013 (52676AFE)
    
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
    http://www.carrona.org/drivers/driver.php?id=stdcfltn.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=nvkflt.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8


    Thanks for your help,I will do as you suggested. Where did you spot the issue with the killer wireless I could only see an issue with the nvidia driver?
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    No issues on your system. I've seen them on other systems recently.

    I suspect the video drivers also - but sometimes other problems will raise their ugly heads. That's why I asked you to remember it.
      My System SpecsSystem Spec

BSOD After Windows Update
Related Threads
Solved BSOD after update from Windows 8.0 to 8.1 in BSOD Crashes and Debugging
Any help would be greatly appreciated. Kind regards
Randam BSOD on Windows 8.1 Update 1 in BSOD Crashes and Debugging
Dear Friends, My PC config is : 1. Intel Pentium Pentium CPU G630 @ 2.70GHz Socket 1155 LGA (0x1) 2. 4GB DDR3 RAM 3. 2TB Seagate HDD I am facing a strange issues of BSOD since last 10 days. 1st I was on Windows 7 SP1 since more than 3 months and earlier on Windows 8. Suddenly my Windows...
Greetings! I have had a long history of BSOD issues on this system, and have exhausted my patience in trying to fix it. I have done my own research to no avail, and have even utilized my warranty to get parts replaced. At this point in time I have a replaced motherboard and video card but the...
Hi All, I am getting BSOD with irql_not_less_or_equal error after updating to Windows 8.1. The restarts occurred every few minutes. My log is attached. Will appreciate your help in finding out what is causing the error. Thanks
BSOD with Windows 8.1 Update in BSOD Crashes and Debugging
Hi everyone. As soon as I updated to Windows 8.1 I had BSOD issues, specifically MEMORY_MANAGEMENT. Additionally Chrome was acting up, tabs weren't loading, then my system would BSOD. Any help would be greatly appreciated! Thanks!
BSOD after windows update. in BSOD Crashes and Debugging
Hi! Updated my computer via Windows Update today. After this i got two BSOD. The computer was running great beforehand. Any idea what i need to do? Help is much appreciated! :)
Solved BSOD trying to update to Windows 8.1 in BSOD Crashes and Debugging
Today I tried to update my Windows 8 PRO /WMC to Windows 8.1 I am running the VL edition as Windows 8 as it was installed from the IT department at my university. The dumps don't have anything recent in there, but im may be related to why I cannot update to 8.1 ( using the iso). Thanks for...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook