Windows 8 and 8.1 Forums


New PC Build, crashing/hangs in W8.1 and W7

  1. #31


    Brisbane, Australia
    Posts : 21
    Windows 8.1 64bit


    So just checked with the shop I bought all my parts from.

    They said they can diagnose/repair/warranty/install for $80 flat fee. If I knew a part was faulty and brought it in, they would confirm themselves and then replace it for free. But since I can't say for sure I think the labor costs comes from them diagnosing the issue within the system for me...

    If I am to take the route, which I'm inclined to, should I reinstall W8.1 and let them work out what's wrong/fix it? I feel like that might be going back on all the troubleshooting we've been doing in W7. Another reason I'd want to have them fix it on W8.1 is because I bought the W8.1 OEM from them and the W7 I'm on at the moment is running on trial which I will have to update/buy later on anyway :l

    What do you reckon Anshad? Should I reinstall W8.1, try to update drivers as best as I can and then take the computer into the shop for fixing?

      My System SpecsSystem Spec

  2. #32


    Brisbane, Australia
    Posts : 21
    Windows 8.1 64bit


    Here's the latest crash dump

    Attachment 31935
      My System SpecsSystem Spec

  3. #33


    Hi

    My recommendation is to first get the RAM replaced under warranty and then do a clean install of "Windows 8.1" to rule out any possible OS issues. Don't install any drivers came with the motherboard CD. Install the latest version of Chipset , LAN , USB 3.0 and display drivers from the links i posted earlier. Download the "Audio" driver directly from "Asrock" support site.

    http://66.226.78.21/downloadsite/dri...dio(v6873).zip

    Now your system will be running in a clean state . If the issue continues, it will be definitely hardware related and i would suggest using their paid diagnostic service.
      My System SpecsSystem Spec

  4. #34


    Brisbane, Australia
    Posts : 21
    Windows 8.1 64bit


    The issue is with the store's policy the RAM would only be replaced/swapped for free if it is in fact faulty, if they find it isn't they would charge me the labor fee anyway. I'm worried I then might have to go back home, set the system up like you explained, and bring the PC to the store for testing for a separate fee

    So should set I 8.1 up as you suggested and and then bring the whole system in and just ask them to test the RAM first and if that's not faulty testing the rest of the system should all by covered under the flat rate?
      My System SpecsSystem Spec

  5. #35


    Hi

    In that case do a clean install , update the latest drivers and bring the PC to the store for testing. Since either RAM , MoBo or even the CPU can be faulty, it is the best thing to do.
      My System SpecsSystem Spec

  6. #36


    Brisbane, Australia
    Posts : 21
    Windows 8.1 64bit


    Thanks,

    Should I also try to have the HDD installed as well? It's use would be for storage of all the documents/files under the one User (if/when my computer works). I had tried to set it up like that way back near the beginning but it was pretty unstable
      My System SpecsSystem Spec

  7. #37


    Hi

    When you send the system to diagnostic, it is always recommended to connect all peripherals so the PC tech can fully diagnose the system. Yes, keep the HDD connected.
      My System SpecsSystem Spec

  8. #38


    Brisbane, Australia
    Posts : 21
    Windows 8.1 64bit


    Hi sorry to get back to you so late.

    In short, the RAM was not replaced, the mobo was replaced with a different brand model (Gigabyte 970a D3P).

    I was charged $80 on the spot at Umart for them to have a look at the PC.

    3d later, over the phone before I picked it up from Umart repairs I was told that they had tried replacing the RAM to no avail (whether a different model or the same model I don't know), and in the end said something about compatibility and they replaced the mobo with a different brand and charged me the difference ($24 more expensive than the ASRock). I arrived at the shop late to pick it up so didn't get to clarify the issues.

    In the end I'm not sure what the issue was definitely :S
      My System SpecsSystem Spec

  9. #39


    I hope the system will be stable this time. Happy computing .
      My System SpecsSystem Spec

  10. #40


    Posts : 1
    Windows 7 64-bit


    Yes, finally I found people with same problem with me, I'm used V-GEN memory 8GB that not supported on the Asrock 970 pro3 R2.0 list and all the hardware except RAM is compatible
    and the same problem Random BSOD dan hang when I try to install something on my PC

    please help me, sorry for my bad english
      My System SpecsSystem Spec

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